|
|
|
|
| Desired Industry: Human Resources |
SpiderID: 4376 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 12/8/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 12/01/2005 |
| Desired Wage: 35000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Determined professional combining success in automobile sales and
customer service with military leadership achievements. Articulate
communicator, presenter, negotiator with strong interpersonal skills
and ability to elicit outstanding performance from diverse groups
resulting in win-win scenarios. Known for discovering and
implementing solutions in mission-critical situations resulting in
multiple successful endeavors. Adaptable and resourceful, with
ability to balance multiple priorities, manage change, and
effectively deal with the most challenging situations. Proven track
record of excellent customer service, team contributions, and strong
employee relations. Recognized for dedication, loyalty and giving
100% to "above and beyond."
Experience:
ROUSH HONDA * Westerville, Ohio 1994 to 2004
Employee owned Honda automobile dealership with 3 operating
locations in Columbus/Westerville, Ohio area employing over 150
people; dealership ranked #1 in Midwestern region for new car sales
with 250+ units sold annually, $18 million in sales and 10-15% growth
from year to year.
Sales Consultant (2002 - 2004)
Spearheaded sales of new cars, trucks, and SUVs to broad array of
clientele secured via lot walk-ons, repeat business and referrals;
notable clients at The Ohio State University, Columbus Blue Jackets,
Columbus Crew, Honda suppliers, Honda plant employees, various
business and school systems.
Responsible for entire sale and customer service lifecycle;
developed and maintained relationships with prospects and clients,
located vehicles in coordination with customer budgets, demonstrated
vehicle features and benefits (including test drives), negotiated and
closed terms of sale, set up vehicles pick-up times, provided
customer tours of dealership and relative departments, ensured
vehicle condition, and reeducated clients on vehicle features.
Maintained insight into inventory line-up and stayed abreast of
customer communications; daily regimen included lot checks, client
needs evaluation, customer communications via email and telephone,
and scheduling checks for deliveries.
* Throughout tenure, progressively increased sales including 50%
growth over previous year, translating to surpassed company annual
quota; largest contracts negotiated included several multi-vehicle
purchase deals with private buyers.
* Appointed Silver Level membership in 2004 Council of Sales
Leadership program; appointment allocated to associates at/above
district level for sales and customer service. Also recognized with
President's Award in 2002 for outstanding individual achievement for
sales, customer satisfaction, quality service, and dealership
operations.
* Demonstrated strength creatively utilizing financing solutions to
make customers feel comfortable with buying options; employed
purchase and lease options to ensure purchase was in realm of
customer budgets.
* Facilitated business development activities via development and
allocation of brochures and newsletters to prospects and customers.
* Facilitated improvements to internal and external operations,
customer satisfaction, and employee satisfaction as contributing
member of Prevention/Continuous Improvement Committee.
"Thank you so much for all you have done to get me behind the wheel
of my new Civic. You've made the experience so easy, I am grateful
beyond words."
- Client Nancy Thomas
Customer Service Advisor (1994 - 2002)
Provided comprehensive support to customers and service department
with appointment scheduling and automotive maintenance/repairs
decisions; attending 30-40 customers daily, examined vehicles,
produced work orders, provided vehicle and order information to
mechanics, provided vehicle updates to clients, and assisted with
cashiering and incoming telecommunications. Given responsibility for
leading service center operations. Provided service training to
several service associates.
* Recognized with Platinum Customer Service Award, Gold Customer
Service Award, Silver Customer Service Award, and Bronze Customer
Service Award provision of excellent customer service,
professionalism, and maintaining customer service index scores above
district and national levels; chosen as region's top advisor
resulting in invitation to compete nationally. Also received plaques,
and numerous other prizes.
* Performance while in position exceeded expectations and increased
sales via solutions-oriented options provided to customers; gained
credibility with client-base as result of communications style and
ability to project knowledge.
* Contributed to 10%-15% increase in service business with
development of flyers picturing all service advisors, inviting
customers to experience "great customer service offered."
* Instrumental in acquisition of pager system enabling clients to
wait for service within ¼ mile radius of dealership.
* Reduced volume of errant damage claims and questionable repair
work with introduction of "damage car sticker," placed on vehicle in
front of customer during check-in.
* Elevated overall customer service with implementation of "buddy
system" pairing morning and evening shift associates to inform on
vehicle progress in service.
Early career history includes: Sales Associate with Ricart
Automotive in Columbus, Ohio (1993 - 1994) and Receiving Clerk at New
Albany Country Club in Columbus, Ohio (1992 - 1993).
MILITARY SERVICE
UNITED STATES ARMY & ARMY NATIONAL GUARD
Fort Sill, Oklahoma/Germany/Ohio
1988 - 1992
Promoted several times while serving; underwent basic training and
(AIT) Advanced Individual Training; deployed to Germany for 2 years
as cannon crewman and member of special weapons team; deployed to
Desert Shield/Desert Storm in Saudi Arabia, Iraq, and Kuwait,
responsible for allocation of supplies, equipment, and ammunition to
designated points.
Decorations * Medals * Badges
Citations * Campaign Ribbons
Southwest Asia Service Medal w/ 2 Bronze Service Stars
Army Service Ribbon
National Defense Service Ribbon
Overseas Service Ribbon
2 Army Achievement Medals
Army Good Conduct Medal
Education:
Big Bend Community College
Friedberg, Germany
Math Major
Skills:
* Customer Service
* Employee Relations
* Creative/Strategic Selling
* Sales/Marketing
* Crisis Resolution
* New Business Development
* Client Maintenance/Retention
* Performance Evaluations
* Productivity Improvement
* Client Needs Analysis
* Product Presentations
* Quality Control
* Troubleshooting
* Inventory Management
* Client Follow-Up
Candidate Contact Information:
| Name: Kevin Winston |
|
| Street: |
Phone: 740-881-1816 |
| City: Delaware |
Fax: - |
| State: Ohio |
|
| Zip: 43015 |
|
| Web Site: |
|
|
|
|
|
|