Administration Assistant Resume

Desired Industry: Clerical/General Office	SpiderID: 4358
Desired Job Location: chicago, Illinois	Date Posted: 12/7/2005
Type of Position: Full-Time Permanent	Availability Date: 12/7/05
Desired Wage: 35,500.00
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
To secure a position with a prestigious company that will allow me to utilize my acquired knowledge to its fullest potential with room to grow and advance.

Experience:
2005-Present Apple One Staffing Chicago, IL
ADMINISTRATIVE ASSISTANT
n Maintaining necessary equipment in the office.
n Answering phones greeting the public.
n Responsible for all faxes, and distribution all incoming and out going mail and filing.
n Type memos and presentation, and heavy proofreading of others work, and research on the Internet.
n In charge of training newcomers and making sure that their work is adequate.
n Responsible for accurate filing and order tracking.
2001-2003 Invensys APV Systems Schiller Park, IL
SERVICE MANAGER TO THE MID-WEST
§ Assisting customers with the ordering of plate heat exchangers.
§ Scheduling technicians to go out to customers’ site for various projects.
§ Handled purchasing all equipment needed for the technicians to do their projects.
§ Handled all customer purchase orders to be able to complete their assignments.
§ Invoicing all purchase orders.
§ Maintaining necessary equipment in the service center.
§ Processing time sheets for the service center and technicians.
§ Processing reimbursement forms for all technicians.
§ Responsible for handling all account inquiries.
§ Invoicing all order for service and supplies.
§ Responsible for accurate filing and order tracking.
§ Responsible for identifying key accounts and handling them accordingly.
2000-2001 Prostaff Staffing Chicago, IL
CUSTOMER SERVICE SPECIALIST (for the IBM account)
n Answering calls from customers off of IBM’s ACD lines for a multi-states IBM account.
n Assisting customers with how to place orders for new installations.
n First resolution for all problems that customers may have with their phones or analog line service. Correcting the problems by doing proper troubleshooting.
n Unprotect Phone mailboxes with in the Siemens switches.
n Looked up customer information within Nevada and through ProComm
n Placed problem tickets within Tivoli
n Worked within the 9004, 9005, and 9006 Siemens switch to correct problems and troubleshooting.
n Dispatched technicians to the problem site if I could not correct the problem for them remotely.
n Issued default passwords to customers that request a password reset for their phone mail and aduix systems
n Places orders within online web pages for customers.
n Worked in ESS placing trouble tickets for IBM Monsanto as well as using that system to places parts for customers.
n Instruct customers how to use certain functions on their phones.
n Instruct customers how to set up their personal phone mail.
n Research information in Global Desk
1998–2000 Proven Performers Chicago, IL
RECEPTIONIST/ OFFICE ASSISTANT
n Answering multi-line switchboard, and greeting the public.
n Responsible for all faxes, and distribution all incoming and out going mail and filing.
n Type memos and presentation, and heavy proofreading of others work, and research on the Internet.
n In charge of training newcomers and making sure that their work is adequate.
1996–1997 University Professionals of IL Chicago, IL
RECEPTIONIST
n Answering the phones, distribution of incoming and out going mail.
n Typing memos and other work related documents.
n Preparing materials for meeting and conferences both in state and out of state.
n Making reservations for out of town meetings and out of town guest and preparing agendas and lunch reservations.
n Organize telephone conferences and filing.
n Maintaining invoice records and office supply information.

Education:
1997–2000 East-West University Chicago, IL
n A.A., Biology.

1995-1997 Jones Metropolitan High School Chicago, IL
n Major, data word processing and office management.

Skills:
n Knowledgeable in Microsoft Word.
n Knowledgeable in WordPerfect.
n Knowledgeable in Lotus Notes and the Internet.
n Knowledgeable in PowerPoint.
n Knowledgeable in Excel.
n Excellent oral and written communication skills.
n Self-starter and well organized.
n Excellent customer service skills.
n Team player.
n Ability to prioritize my workload.
n Dependable and able to work independently as well as in a functioning group when needed.
n Knowledgeable in Microsoft Access.
n Able to work with any Internet software.
n Knowledgeable in the Tivoli System.
n Knowledgeable in Microsoft Outlook.
n Knowledgeable in Nevada Software system
n Knowledgeable in ESS software
n Knowledgeable in accessing 9004, 9005, and 9006 CBX and Phone mail in the Siemens switch within ProComm.
n Ability to change passwords within ProComm.
n Ability to work on a Meridian phone.
n Very detailed oriented.
n Ability to be crossed trained on other jobs to be able to provide support when needed.
n Ability to work Nortel Networks phone system.
n Ability to flow through shared drives.

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