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Customer Service Representive Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 4343 |
| Desired Job Location: Boise, Idaho |
Date Posted: 12/6/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: January 2, 2006 |
| Desired Wage: 26,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Customer Service and Collections Representative with four years combined experience in credit card call center and satellite services. Strengths include educating customers, negotiating win-win payment arrangements and creative problem solving. Background includes working in a variety of settings including Fortune 500 company and small entrepreneurial businesses.
Experience:
Capital One, Boise Idaho 2003 - Present
Account Manager
Primary responsibilities include educating customers and servicing accounts through activation and collections.
DirecTV, Boise, Idaho 2002
Customer Retention Specialist
Primary responsibility was to identify customer¡¦s complaints and develop a plan to retain their account.
Education:
Graduate, Meridian Academy High School, Meridian, Idaho
Skills:
„« Gained extensive knowledge of credit bureau reporting while assisting customers in rebuilding
credit rating.
„« Developed partnerships with customers to arrive at win-win payment schedules.
„« Consistently recognized as one of top five performers in 100 person department.
„« Developed incentives resulting in increased team performance.
„« Decreased disconnect rate during employment to lowest in the company.
„« Mentored fellow associates which significantly improved performance.
Additional Information:
A variety of office manager positions including responsibilities in composing correspondence, invoice and billing, accounts payable and receivable, payroll services and appointment setting. Background also includes childcare and development of toddler program resulting in increased enrollment.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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