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Government Service Executives,Private Sector Executives,Training and Development Resume
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| Desired Industry: Management |
SpiderID: 4143 |
| Desired Job Location: Roanoke,Southwest, Virginia |
Date Posted: 11/11/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/12/2005 |
| Desired Wage: 40000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
My Goal: to successfully apply for and be offered a position which demands my strongest qualities - a results oriented management or supervisory role which can offer the maximization of profits while minimizing losses, supplemented by my broad skill set which includes independent start up, training instruction / training materials creation and much more...
Experience:
Echostar - DISH Network in (multi) most recent - Christiansburg, Va.
May 1999 to September 2005
(Note: multiple job titles during my history with this employer, listed most recent first.)
• 10/04 - 9/05 Manager, Technical Operations and Product Support / Platform Manager, multiple products -- promoted so as to help create and lead this group, the first of it's kind in the company's history. Direct contact with Enginerring dept.; handled all tracking and trending of all system and hardware failure reporting; supervised all customer contact for our highest end products; created highly advanced training materials from the above data and contacts so as to maximize profit and return on investment while minimizing loss, most notably but not limited to an 80%+ reduction of unnecessary hardware / equipment returns. The group was recognized for having provided the greatest return on investment in the company's history. Worked with our Uplink facility to a/v quality, blackout enforcement and satellite to earth station signal quality. Additionally, during this period I was recognized as Employee of the Month - three times.
• 6/01 - 10/04 Technical Training Coordinator -- as the Advanced Technical Support initiative was rolled out company wide, promoted to this position and charged with creation of all technical training materials company wide for 10,000+ CSR's; acted as Senior Instructor while mentoring and developing other Tech Trainers.
During this period I was recognized as Employee of the Month - multiple times, and was awarded the Distinguished Service Award, historically allotted to less than 100 of the company's 20,000+ employees.
• 8/00 - 6/01 Senior Supervisor, Advanced Technical Support -- created and led the first large scale Advanced Technical Support team for the company, supervised 125+ CSR's; mentored and developed multiple mid level Supervisors; created the original course training and testing materials. Responsible for screening and hiring of applicants. During this period I was recognized as Employee of the Month and Supervisor of the Quarter.
• 4/00 - 8/00 Technical Trainer -- promoted and relocated so as to help train new hires in the company's first location dedicated exclusively to Technical Support. Mentored other newly hired trainers. Created training and testing materials. during this period I was recognized as Employee of the Month.
• 9/99 - 4/99 Lead CSR, Tech Support Kiosk Group -- helped create and lead this group, the first of it's kind in the company's history. During this period I was recognized as Employee of the Month - twice.
• 5/99 - 9/99 Customer Service Representative I, II -- entry level position. Awarded Employee of the Month - my second month out of training.
Club S. Inc. / S & S Enterprises in Dravosburg, Pa.
January 1997 to March 1999
(Note: multiple job titles during my history with this employer, listed most recent first.)
• 8/97 - 3/99 General Manager / Properties Manager -- supervised 5 diverse businesses (2 nightclubs, 1 restaurant, 1 game room / banquet hall, 1 outdoor mall) totaling 100+ employees; responsible for $1.4 Million in assets and revenues; complete control of day to day operations, purchasing, accounting, hiring; increased overall revenues 40%. (Business liquidated March 99 due to the unexpected death of the primary owner / investor.)
• 4/97 - 8/97 Manager, Club S. -- managed highest volume business at a multiple outlet venue
• 1/97 - 4/97 Entertainment Manager, Club S. -- responsible for coordination of talent (50+) and entertainment; organization of promotions.
Murray Tower Service in Gibsonia, Pa.
June 1996 to March 1999
(occasional ~ irregular / temp employment as an independent subcontractor)
• general labor and installation of broadcast antenna and satellite television equipment
Rock N' Roll Circus (monthly TV program) in Pittsburgh, Pa.
September 1993 to June 1995
• complete oversight and responsibility for a monthly 1 hour TV program featuring interviews on the local music scene interspersed with live and pre-packaged music videos and performances; supervised or personally performed all pre and post production work including: interviews / on screen talent; production crew and associated staff; marketing; interaction with a companion monthly print magazine; booked local and national acts, working with national recording labels; created additional income via additional post production (Awarded the Pittsburgh Cable Producer's Choice award two year's running for the Best Produced Local Program)
Melville Inc. in Columbus, Oh.
June 1991 to June 1996
• supervised a team of 3 associates; team was assigned 7 retail locations; duties included:training of new hires; training and auditing of 50+ management and 300+ customer service personnel; maintained and installed locks, access systems, alarm systems, CCTV and surveillance video equipment; worked with local, state and federal law enforcement; responsible for criminal or civil judiciary recovery of losses
Evergreen Highland, Inc. in Pittsburgh, Pa.
June 1986 to January 1997
(employed part time for several years as a second job; later transitioned to fully time employment)
• 6/96 - 1/97 Night Manager / Disc Jockey / Master of Ceremonies -- reported to on site owner / manager; business consisting of a nightclub, restaurant and hotel
• 6/86 - 6/96 Disc Jockey / Master of Ceremonies -- reported to nightclub manager; handled talent, entertainment and promotions
All Safe and Lock in Bradford Woods, Pa.
May 1986 to May 1999
(occasional ~ irregular / temp employment as an independent subcontractor)
• worked with mechanical and electrical access systems; took advantage of prior job experience with Closed Circuit TV systems and surveillance video; CATV (Cable); alarm systems; low voltage wiring including telephony
Ames Dept. Stores- G.C. Murphy Co. in (multi) PA - WVa - OH
May 1986 to June 1991
(Note: Ames Dept. Stores purchased the G.C. Murphy's chain approx 1989)
• 1988 - 6/91 Loss Prevention Associate -- was assigned 4 retail locations; duties included:training of new hires; training and auditing of 25+ management and 150+ customer service personnel; maintained and installed locks, access systems, alarm systems, CCTV and surveillance video equipment; worked with local, state and federal law enforcement; responsible for criminal or civil judiciary recovery of losses
• 5/86 - 1988 Firearms Sales -- reported to Sporting Goods department manager; responsible for sales and repair of long arms; performed recordkeeping as reaquired by the federal government
Black Shield Joint Venture (aka Warner Qube Cable) in Pittsburgh, Pa.
June 1983 to May 1986
(Note: the "Qube" system was the first two-way interactive cable system in the nation)
• 6/83 - 5/86 installation and service of CATV systems during initial buildout of the City of Pittsburgh
Education:
Qualification Grade Acheieved
advanced placement student Physics certificate
advanced placement student Chemistry certificate
advanced placement student American History certificate
student general studies K - 12 passed - graduate
Student DC Electronics A+, certificate program
Teacher's asst. DC Electronics job offered upon completion of course
Student - multiple courses Human Resources certificates (multi)
Instructor - multiple courses Satellite Electronics N/A
Affiliations:
My Goal: to successfully apply for and be offered a position which demands my strongest qualities - a results oriented management or supervisory role which can offer the maximization of profits while minimizing losses, supplemented by my broad skill set which includes independent start up, training instruction / training materials creation and much more...
Skills:
Government Service Executives,Private Sector Executives,Training and Development Managers
Additional Information:
Government Service Executives,Private Sector Executives,Training and Development Managers
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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