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Global Quality Account Manager Resume
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| Desired Industry: Entertainment |
SpiderID: 4042 |
| Desired Job Location: Austin, Texas |
Date Posted: 10/31/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/01/2005 |
| Desired Wage: 100000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
* Excellent professional track record for positions in global
quality account management.
* Extensive expertise training, evaluating, and leading successful
teams of quality employees.
* Demonstrated skill in Six Sigma, best practices, and Continuous
Process Improvement (CPI).
* Superb background ensuring coordination/compliance between
international companies.
* Recognized as a creative and effective strategic planner and
problem solver at all times.
* Strong communication, negotiation, and presentation skills with
individuals and groups.
* Resourceful and flexible leader and thinker in fast-paced, time-
critical quality settings.
Experience:
Confidential Employment, Austin, Texas * 1998 to 2005
Technology company with $2.3 billion in annual revenue and 2,700
employees.
Global Quality Account Manager (2002 to 2005)
Ensured quality of all ATI chipset products sold to Dell, including
consumer desktop, mobile, and corporate workstation/server programs.
Ensured maintenance of quality compliance of board manufacturers
overseas, coordinating teams from multiple countries, including
China, Taiwan, Ireland, and Canada. Audited/inspected factories and
recommended best practices to enhance procedures, processes, and
policies, including implementation of Six Sigma, BPI, and SPC.
Designed experiments for continuous process improvement. Served as
onsite negotiator for manufacturer and contact point for OEM clients.
Prepared presentations for quality meetings, business reviews, and
supplier meetings. Developed and deployed quality strategies with
executives.
* Achieved annual savings of $5.1 million and future cost avoidance
of $19.5 million by reducing "cannot duplicate" (CND) problems 99%
with methods rolled out to all Contract Manufacturer (CM) partners.
* Reduced defect parts per million (DPPM) 95% through education of
key supplier on implementation of SPC where previous managers had
failed.
* Created presentation template still in use at Dell for sharing
projected field incident rate (FIR) curve versus actual field
performance.
Software Field Application Engineer & Program Manager (1998 to 2002)
Primary point of contact for clients on technical issues for
products provided to OEM clients, including Compaq and Dell.
Coordinated teams from multiple companies to complete multimillion
dollar programs. Managed programs onsite, owned/resolved technical
issues prior to product launch, and ensured schedule compliance by
teams. Managed client expectations for concurrent programs. Planned
and implemented testing procedures. Facilitated conference calls,
action assignments, and prioritization negotiations.
* Successfully shipped first program for Dell in under 2 months
with zero Priority 1 Severity 1 issues.
* Devised and deployed action tracker/rating system and pre-launch
conference call system.
* Key role on team establishing lessons-learned process to improve
performance on future engagements.
MICROSOFT/VOLT SERVICES, Redmond, Washington * 1998
Worked for Microsoft on behalf of $2 billion staffing company.
Software Test Engineer
Oversaw largest video chipset qualified for Windows 2000. Provided
test design, automation, and execution to meet strict deadlines.
Ensured resolution of all graphic board and driver bugs prior to
operating system release. Managed computer test bed of 20 machine
configurations. Parsed log files and administered bug reports.
* Hand-selected by Microsoft to handle quality for largest and most
at-risk product.
* Increased testing speed 20% for team of 25 through process
improvements.
* Reduced product bugs from the hundreds to less than 10.
ATLAS TELECOM, Portland, Oregon * 1997 to 1998
International telecommunications firm with $73 million in annual
sales.
Professional Client Support Manager
Provided Tier 2 technical support for systems administrators and
handled German account for Deutsche Telecom. Supervised incident
report status, change requests, and projects. Monitored worldwide
agencies, gathered log files, and performed startup, shutdown, and
recoveries.
* Installed new system and updated 3 existing platforms onsite in
Germany.
* Developed standard procedures document for resolution of 95% of
all issues.
STREAM INTERNATIONAL, Beaverton, Oregon * 1995 to 1997
Global technical support provider handling 14 million e-mails and 62
million calls per year.
Mentor & Technical Lead
Trained and coached 150 full-time employees to maximize technical
skills. Wrote training modules and FAQs on systems and procedures.
Provided technical support for Internet service providers (ISPs) and
resolved product problems. Assessed employees' performances for
reviews.
* Chosen by management for ramp-up team on new contract closed with
top-five national ISP.
* Reduced average call time from 20 minutes to under 10 minutes.
* Earned multiple promotions from temporary technical support
representative position.
Education:
Undergraduate Studies, Concordia University
Skills:
* Quality Management
* Program Management
* Quality Engineering
* Six Sigma
* Business Process Improvement (BPI)
* Statistical Process Control (SPC)
TECHNICAL SKILLS
* Six Sigma, BPI, SPC, ISO, OHSAS, & TL
* Solder Stencil & Print, Pick & Place, AOI, Re-Flow Ovens, Wave
Solder, ICT, & FCT
* QI Macros & Microsoft Office Suite (Word, Excel, PowerPoint, &
Outlook)
* Microsoft Windows XP/2000/NT
Additional Information:
C512ml@hotmail.com
Austin, Texas 78717
Dear Sir / Dear Madam:
If your organization is in need of a Global Quality Account Manager
with successful experience overseeing quality, programs, and
engineering, please review the enclosed resume. My ability to train
and lead successful employee teams, develop and cultivate productive
business relationships, implement continuous process improvement, and
coordinate functions between teams on multiple continents should
prove highly beneficial to your company.
Superb ability in statistical process control (SPC), skill in Six
Sigma methodologies, and extensive experience completing projects in
a timely and accurate manner are among the most notable traits I
would bring to any relevant leadership position. I am a creative
problem solver, a strong communicator and coordinator, and able to
maintain a professional demeanor in fast-paced business situations.
My most valuable accomplishments in quality include:
* Achieving annual savings of $5.1 million and future cost
avoidance of $19.5 million by reducing "cannot duplicate" (CND)
problems 99% with methods rolled out to all CM partners;
* Reduced defect parts per million (DPPM) 95% through education of
a key supplier on the implementation of SPC where previous managers
had failed; and
* Increasing testing speed 20% for a team of 25 at Microsoft
through process improvements.
I would like to meet with you to further discuss the possibility of
contributing to your organization's success. Please contact me at
your convenience to arrange an interview. My salary requirements are
realistic and, given the strengths and attributes I possess, make me
an excellent value for your compensation dollar. I also realize
flexibility is essential and am therefore open to discussing the
salary range for a professional with my skills and background.
Thank you for your time and consideration, and I look forward to
speaking with you soon.
Sincerely,
C512ml@hotmail.com
Candidate Contact Information:
| Name: (private) |
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| Street: - |
Phone: - |
| City: Austin |
Fax: - |
| State: Texas |
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| Zip: 78717 |
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| Web Site: |
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