Office Manager/Administrative Assistant Resume

Desired Industry: Business/Management	SpiderID: 3972
Desired Job Location: Grove City, Ohio	Date Posted: 10/25/2005
Type of Position: Full-Time Permanent	Availability Date: 11/15/2005
Desired Wage: 30,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
A position in a results-oriented organization that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

Experience:
10/28 – Present Administrative Manager
Temco Service Industries
Temco provides Environmental Services for many different revenues. They are based out of New York City and hold numerous domestic and international accounts. They acquired a contract with Duke Realty in Columbus, but due to unforeseen circumstances, the contract was cancelled, hence my short time in this position. During my time with Temco I provided support for up to 15 corporate figures, handled customer complaints and direct correspondence, performed weekly payroll for 170 employees using an Excel spreadsheet, and acted as the local Human Resources contact, hiring and terminating staff. I was brought on during the start up which required me to set up my office, including but not limited to, file making, internet access, phone line installation, office equipment set up, procedure and form creation, finding contact information, organization of daily tasks, and funneling a multitude of data into their appropriate areas of business. I can provide several references including the Vice President of Human Resources, Senior Administrative Manager, and District Manager, who all were impressed with my professionalism and ability to multitask in an extremely fast paced environment.

11/17/04 – 11/04/05 Office Manager of Plant Operations and Environmental Services
Friendship Village of Columbus, Columbus, OH
Friendship Village of Columbus is a full service Retirement and Health Care Facility. There are 251 independent living apartments, a 10 room Dementia Unit, a 50 room Assisted Living area, and a 90 bed Health Care Center.
I was the Office Manager of Plant Operations and Environmental Services. I reported directly to Director of Plant Operations and Environmental Services and provided support for Supervisor of Maintenance and Supervisor of Environmental Services, as well as the Director. Plant Operations controlled maintenance, security, grounds, remodeling of units, parking, safety, and service of the daily operations of the facility. Environmental Services involved full service housekeeping, laundry, and safety for the the residents and other departments of the facility.
My employee relation duties included payroll for both departments, totaling 45 employees using Kronos, an online payroll system. I operated and maintained MP2 Access, a work order management database, to ensure that resident and staff maintenance requests were completed. With this system, I also tracked the accountability of my maintenance staff, controled inventory of supplies, managed vendors, and calculated costs for apartment remodeling. I also prepared employee evaluations for the Director by supplying their performance information, such as attendance and work accountability, that I tracked throughout their year. I corresponded with all levels of management on a daily basis and was comfortable in public and private situations.
My financial responsibilities were to receive, code, track, and submit vendor invoices for payment as well as reconcile monthly statements using a self created spreadsheet. My input was required to create the annual budget which I also maintained throughout the fiscal year for each of my departments. I recorded and submitted laundry poundage to Accounts Receivable for billing. I was the petty cash vendor for the whole facility. In addition, I maintained CAMP, a capital asset management program, collecting and entering data, keeping hard records, taking pictures of assets with a digital camera, and uploading them in the program. This program allowed me to forecast future budgets for every department in the facility.
Legally, I stored and updated all state and federal permits and licenses for fire, water, vehicle, electrical, and HVAC assets. I was responsible for the legal operation of 5 company vehicles including CDL licenses, DOT permits, and HAZMAT placards.
For security purposes, I kept track of 695 exterior door keys to our locked facility, and worked overtime as a fill-in security guard for two months.
The most challenging aspect of my job was collecting, recording, and reporting labor and material costs for our apartment remodels. Two general contractors were used as well as our staff to renovate, refurbish, or update apartments according to instructions decided upon by the Marketing department and residents. I compiled folders for each apartment remodeled, collected all respective data and ended with a total cost of remodel, with which I created reports that were viewed by our residents, corporate, and in house executives.
The most rewarding aspect of my job was making sure that the residents were proud of our service and they felt like Friendship Village was their home. Customer Service was the base for my position.
I can provide references such as the Director of Accounting, Accounts Payable and Payroll Specialist, Director of Marketing, and Administrative Office Manager.

5/04-11/16/04 Office Manager
The Davey Tree Expert Co., Plain City, OH
I was a temporary employee through Dawson Staffing Services. I started as an Office Assistant with my main tasks including Payroll, Accounts Payable, data entry, filing, copying, supply orders, and phones. I had the opportunity to increase the provisions of my position, and I obliged with a “take charge” attitude. My added duties entailed Accounts Receivable, Human Resources, Profit and Loss revision, drawing up business contracts, supervision of an assistant, management of special projects, and many other functions as well. Accounts Payable was managed with an Excel spreadsheet, Accounts Receivable and data entry were handled with SAP, and Payroll was entered in VB Trees. I can provide references from Account Managers, Branch Manager, District Manager, and Office Manager.

12/01- 12/03 Assistant Manager, Lead Receiver, Administrative Cashier
Tractor Supply Co., Columbus, OH
I started as Administrative Cashier, which involved customer service, bookkeeping, cash management, and supervision of front-end team members. I was promoted to Lead Receiver after eight months. My duties included shipping, receiving, loading and unloading with a forklift, stock room management (inventory control, organization, storage, cleanliness, tabulation in a record log, and computer skills), outdoor equipment display and storage, and staging merchandise for stocking, as well as stocking and loss prevention. After six months in that position I was promoted to Assistant Manager. I continued to oversee the responsibilities aforementioned and included scheduling, payroll, billing, profit and loss statement review, property management, human resources, accounts payable, meetings, corporate interaction, and team building and management. Customer relations were always a constant in all positions. My reference for this position was the Store Manager who was promoted to Area Manager.

3/01 - 10/01 Clerical Specialist, CSR II
Heritage Environmental Services, LLC., Kansas City, MO
I managed Accounts Payable, Payroll, data entry, order entry, purchasing, and was back up receptionist on 10-line system. Accounts Payable and Payroll were performed using PeopleSoft, data entry and order entry were performed using Oracle HP9000, and I purchased office supplies from an on-line site. I was in training for Client Service Representative II, which involved preparing many legal documents and accessories in a software program as well as physically, and handling phone calls and meetings with customers and corporate administration.

Education:
H.S. Diploma, College Preparatory Certificate
5/99 Park Hill High School, Parkville, MO
I completed course work in DECA, which has significantly contributed to my expertise in clerical skills, customer service, sales, and marketing. Competed in State competition and won 1st place in the Business Management field.
Agronomy, Minor: Animal Science
Northwest Missouri State University, Maryville, MO
Extracurricular activities included membership in Sigma Alpha, a national professional agricultural sorority, which developed my communication skills, ability to meet deadlines, team cooperation, and understanding of professional operations.
Environmental Specialist
Maple Woods Community College, Kansas City, MO
My degree course work included classes involving HAZMAT, DOT, OSHA, NIOSH, and HAZWOPER, all of which require heightened attention to regulations, guidelines, and accurate details.
General Education
Columbus State Community College, Columbus, OH
I took a Speech Communication course which I received an A+ in.

Skills:
•Accelerated knowledge in Word, Excel, Power Point, Access, PeopleSoft, HP9000 Oracle, SAP and MP2 Access information systems, VB Trees and Kronos Payroll Databases, e-mail and internet. Have initiative to learn and master any program entailed in my operations.
•Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet daily, weekly, monthly, quarterly, and annual deadlines, and provide quality service in all areas.
•Skillful at processing data and information, keeping records and tabulation.
•Strong organizational skills.
•Created and implemented many systematic routines to efficiently complete my job tasks. •Independent, intelligent, hard working, good problem solving skills, and the ability to handle multi-tasked operations.

Additional Information:
Key Qualifications

•Effectively manage many different responsibilities simultaneously.
•Devoted learner, insatiable appetite to gain and apply new knowledge.
•Demonstrated ability to analyze, evaluate, and incorporate changes.
•A recognized problem-solver and troubleshooter, able to meet challenging corporate goals. •Described as having the ability to effectively multitask in challenging situations and meet critical deadlines.

Reference:
Business:
Kris Serdy
The Davey Tree Expert Co. Plain City, OH (614)873-4007
Tina Pizzurro
Friendship Village of Columbus Columbus, OH (614)890-8282
Keith Pahira
Temco Service Industries East Rutherford, NJ (917)767-6726
John Taylor Temco Service Industries
East Rutherford, NJ (856)256-4299

Personal:
Kathy Trejo
Schooley, Caldwell, and Associates Columbus, OH (614)262-3830
Polly Kelly Stay-at-home Mom Grove City, OH (614)801-9035
Jerry Sowers Broadview Mortgage Grove City, OH (614)539-4811

Denise Klinger The Davey Tree Expert Co.Westerville, OH (614)471-4144

Candidate Contact Information:

Name: Lauren McNabb
Street:	Phone: 614-875-0321
City: Grove City	Fax: 614-883-9213
State: Ohio
Zip: 43123
Web Site: