Executive Assistant Resume

Desired Industry: Human Resources	SpiderID: 3916
Desired Job Location: Knoxville, Tennessee	Date Posted: 10/20/2005
Type of Position: Full-Time Permanent	Availability Date: 11/30/2005
Desired Wage: 40000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
OBJECTIVE

Seeking a position where my experience and achievements in human
resources, office management, and executive administrative support
will be an asset.

BUSINESS PROFILE

Motivated professional with a diverse background of experience
managing office and human resources functions; providing executive-
level administrative assistance; and enhancing operational
productivity. H.R. proficient with experience in areas including
screening, interviewing, and verifying educational and employment
background on candidates; leading new hire orientations; explaining
compensation/benefit packages; creating training manuals; and
managing personnel files. Executive Administrative professional with
skills and experience in areas including office management,
accounting, itinerary planning, customer service, professional
correspondence, and report preparation.

Offer additional strengths and experience in areas including
performance assessments, collections, budgeting, special project
support/management, scheduling, and trade show coordination.
Dedicated work ethic as well as the intelligence and flexibility to
quickly learn and adapt to new business procedures/environments.

Experience:
AMERICAN BOOK COMPANY, Knoxville, TN, 10/01 - Present
Executive Assistant to President/CEO (03/05-Present). Promoted into
this position to provide executive assistance to the President/CEO of
this $25 million discount book wholesaler.

* Develop domestic and international travel itineraries for
commercial and private travel and schedule and plan
meetings/conferences.

* Prepare and update the President's calendar, contact list, and
task list.

* Prepare all professional correspondence and communication for the
President.

* Handle vendor contracts, including processing, tracking changes,
updating, ensuring that specifications are accurate, and obtaining
proper signatures.

* Serve as a front-line company representative for clients.

* Maintain monthly prospect lists and activity reports for company
sales team.

* Prepare internal/external correspondence and forms; develop and
process proposals; and process loan and line of credit documentation.

* Support special projects related to advertising and special
customer requests.

* Serve as the company's Trade Show Coordinator with
responsibilities for planning and overseeing all aspects of
approximately 10 annual trade shows.

Administrative Assistant to Executive Vice President (10/01-02/05).
Assisted the Vice President by developing and processing proposals;
making travel arrangements; and scheduling/planning meetings and
conferences.

* Handled human resources responsibilities, including:

- recruiting and conducting initial screening for sales and
administrative candidates

- coordinating new employee orientation activities

- developing/implementing a training manual for new employees to
teach sales reps about corporate procedures

- developing VISION software instruction manual to train staff
members on the accounting and inventory control
applications of the software

* Provided support on a broad range of special projects; handled
order processing and data entry duties; and provided executive-level
customer service.

* Served as the Trade Show Coordinator with responsibilities for
planning and executing annual trade shows.

PHILIPS CONSUMER ELECTRONICS, Knoxville, TN, 12/00 - 10/01
Transportation Claims Analyst.

Performed a broad range of duties for this leading electronics
manufacturer, including processing product returns from carriers and
clients and analyzing, filing, and collecting carrier claims.

* Conducted monthly carrier claims/returns meetings.

* Improved productivity by developing/implementing new
transportation and logistics processes.

* Created a new program for handling Canadian returns.

PANASONIC, Knoxville, TN, 06/00 - 12/00
Administration Systems Specialist.

Analyzed, developed, and improved administration systems for this
electronics manufacturer and maintained NAFTA, CAF�, and AALA
calculations and reports.

* Conducted monthly financial report analysis and assisted in
inventory reconciliation, tracking, and monitoring.

* Tracked and monitored new project budgets.

ROADWAY EXPRESS, INC., Raleigh, NC, 04/82 - 04/99
Sales Administrative Assistant (02/95-04/99).

Provided administrative support for two regional sales managers,
seven sales representatives, and the southern division sales trainer
of this national transportation company.

* Handled human resources duties, including:

- coordinating and facilitating employee training sessions

- managing activities for new hires

- maintaining personnel files

- developing new and rewriting existing training manuals

- creating/analyzing data gathering worksheets to assess employee
progress, performance, and training needs

- developing needs assessment program for employee assessment and
overall improvement

* Maintained southern division sales activity and training database.

* Audited freight bills and maintained pricing files for corporate
accounts.

* Made travel arrangements and scheduled meetings and conferences.

* Planned customer entertainment outings and handled customer
mailings.

* Developed targeted promotional programs to increase sales of
specific products in specific regions.

* Served as a primary contact for corporate accounts.

Customer Service / Collection's Clerk (05/92-02/95).

* Processed billing; rated/billed freight invoices; facilitated
collection of delinquent accounts; managed accounts receivable,
including credit check and approval; and conducted local terminal
audits.

* Traced and rated quotes for clients.

* Assisted the Special Project Coordinator with the Automated
Freight Handling System.

* Initiated, updated, and maintained personnel files for
new/existing terminal employees.

Additional Positions with Roadway Express, Inc.:
- Part-Time Billing Clerk (06/90-01/91)
- OS&D Clerk and Billing Clerk (09/86-04/90)
- Rate & Billing Clerk (04/82-08/86)

Education:
BARTON COLLEGE, Wilson, NC
Bachelor of Science Degree, Management of Human Resources

Skills:
Computer Skills: Microsoft Office (Word, Access, PowerPoint, Excel);
SAP; Lotus Notes; FreightLogic; VISION; Group Wise; Outlook

Additional Information:
BETH ANN BURTNER
4635 Wellington Point Lane * Knoxville, TN 37938
Cell: (865) 385-7937 * Email: baburtner@comcast.net

Dear Hiring Manager:

With an extensive record of experience providing human resources,
executive administrative assistance, and office management support, I
am interested in continuing my career with your company. Throughout
my career, I have earned a reputation for my dedicated work ethic,
willingness to take on additional responsibilities, and proven
ability to contribute to overall company growth.

Enclosed is a copy of my resume for your review that highlights my
experience, contributions, and education. To better illustrate my
qualifications, please allow me to highlight some of my specific
strengths:

* Human resources experience in areas including new hire
orientations; background checks and initial interviews;
compensation/benefit plans; new hire orientations; performance
assessments; and personnel file management.

* Experience providing executive-level administrative support in
areas including office management, accounting, itinerary planning,
customer service, professional correspondence, and report preparation.

* Time management and planning skills for leading and supporting
the completion of special projects from establishing specifications
to preparing schedules and monitoring project progress to ensure
timely completion.

If your goals include the addition of a dedicated professional who
enjoys challenges and is looking forward to making a contribution to
your organization, then you will find that I will exceed your
expectations for my job performance. Realizing this resume cannot
fully communicate my qualifications; I would welcome the opportunity
to speak with you to determine how our association can be of mutual
benefit. Please contact me at your earliest convenience.

Thank you for your time and attention. I look forward to hearing
from you.

Sincerely,

Beth Ann Burtner

Candidate Contact Information:

Name: (private)
Street: -	Phone: 865-385-7937
City: Knoxville	Fax: -
State: Tennessee
Zip: 37938
Web Site: