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Help Desk Specialist Resume
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| Desired Industry: Computer Hardware |
SpiderID: 389 |
| Desired Job Location: Longmont, Colorado |
Date Posted: 11/23/2003 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: 50000 |
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U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No Preference |
Objective:
Jeff McBride
931 Morning Dove Drive, Longmont CO 80501
Email: jmcbr931@wmconnect.com
Primary Phone: 303-678-1485 / Pager: 303-546-5025
OBJECTIVE
Continued growth and knowledge in Networking support, troubleshooting and implementation of Networks and Desktop Support Specialist
EDUCATION
1990 - 1991 Boulder Vocational Education Center Boulder Colorado
General Study of Computer Applications and Technology
PROFESSIONAL EXPERIENCE
I have over 15 years of computer consulting and troubleshooting experience in all aspects of windows based operating systems and networking up to and including XP
PC Technician
I help individuals and small businesses on a one-to-one basis maintain their computer systems and consult with them on any repairs or upgrades on an as-needed basis. I troubleshoot problems and resolve them within the necessary time to get their systems up and running. This has mainly been word of mouth advertising and referrals. I also support their networks, and other related PC aspects such as Websites that they may have as well as Internet access. I excel at diagnosing, troubleshooting and fixing any and all computer and computer related problems!
The Basset Group 1995-Present
PC Technician/Consultant
· Maintains all computer related equipment
· Repairs, builds computer systems and networks
· Windows 98, and XP environments
Electro Mechanical Solutions Longmont, Colorado 1996-2002
PC Technician
· PC Maintenance, repairs, upgrades, troubleshooting
· PC new configurations, modifications, built new systems
· Network maintenance (Cisco Router, hubs)
· CAT 5 wiring, maintenance, troubleshooting
· Phone system maintenance, troubleshooting, upkeep, repair
· Nightly backups
· Operated computer help desk assisting users with problems and solutions
· Windows 95, 98, Me XP troubleshooting, installs and repair
· Hardware configurations and repairs and installs (modems, scanners, digital cameras, SCSI external devices)
· Network protocol support and TCP/IP configuration and DSL support
· Assisted in the installation, configuration and management of a LAN
· Assisted management and other company employees in solving computer related problems.
· Assisted users in daily operational issues.
· Assisted users and gave training in installed systems and programs
· Assisted in special projects such as network cabling.
· Attended technical conferences and seminars to stay informed in new product developments.
· Configured and diagnosed client server problems.
· Configured and enhanced network performance.
· Created and maintained user logins and passwords.
· Debugged beta software and preformed thorough diagnostic tests.
· Demonstrated ability to analyze, evaluate, and resolve hardware and software conflicts and issues.
· Demonstrated ability to provide innovative solutions to difficult software and hardware problems.
· Demonstrated effective and consistent technical support at customer sites, over the phone and via remote software such as PCAnyware
· Diagnosed application errors and network connectivity problems.
· Involved in effort to insure equipment and software was Y2K compliant
· Diagnosed hardware problems with modems, printers, cables or telephones
Longmont United Hospital Longmont, Colorado 1994-1996
PC Technician
· PC Maintenance, repair, troubleshooting
· PC new configurations, built new custom systems
· Operated computer help desk assisting users with problems and solutions
· Extensive Windows 95 support
· Experienced with computer hardware including personal computers, servers and mainframe clusters.
· Installed and tested new upgrade software releases as requested.
· Installed and upgraded computer and network components.
· Installed video conferencing hardware and software.
· Installed, modified and made minor repairs to micro-computer hardware and software systems and provided technical assistance and training to system users.
· Instructed users on equipment, software and manuals.
· Investigated and resolved computer software, hardware problems.
· Knowledgeable in computer hardware, software and computer procedures.
· Maintained data security, integrity and recoverability by performing daily and other routine backup operations
· Diagnosed hardware failure, user errors
· Participated in field installations, engineering and support
· Performed full system tape backups and emergency tape recoveries
· Performed hardware and software support and installation
· Performed in home repair of computer systems and related equipment by removing and replacing components and/or reconfiguring and restoring systems.
· Performed in home setup of computer systems and related equipment.
· Performed network integration and system tests.
· Performed routine maintenance on all types of computer equipment and printers
· Performed software and mechanical upgrades
· Performed troubleshooting of computer systems and related equipment
· Provided technical support to end users
· Replaced and upgraded motherboards, CDROMS, hard drives and other computer hardware.
· Replaced defective or inadequate software packages
· Setup computer systems and related equipment
· Skilled at diagnosing and repairing personal computers
Candidate Contact Information:
| Name: Jeff McBride |
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| Street: |
Phone: 303-678-1485 |
| City: Longmont |
Fax: |
| State: Colorado |
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| Zip: 80501 |
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| Web Site: |
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