Account Sales/ Service Management Resume

Desired Industry: HVAC	SpiderID: 3838
Desired Job Location: Tucson, Arizona	Date Posted: 10/9/2005
Type of Position: Full-Time Permanent	Availability Date: 10/08/05
Desired Wage: 55000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: Yes

Objective:
To work in a stable and professional environment enabling me to use my HVAC expertise, and talents to help assist my future companies' growth beyond what exists at this moment in time.

Experience:
Professional Experience:

American Home Maintenance, Inc., Installation & Service Manager, Tucson, AZ, 2005
Installation Manager-Managed HVAC residential installation & service department, and supervised 15+ employees. Conducted employment interviews, employee hiring, termination, HVAC service/installation technicial training, answered service/PMA/installation technical questions, unit troubleshooting, organization of maintenance, and service work. Project coordinated ordering residential HVAC units, unit service parts, sub-contracted crane equipment, dispatching of residential service teams, and scheduling the installation of HVAC units. Implemented new installation quality control procedures, decreasing customer service calls, and decreasing new unit service calls therefore increasing branch revenue. Lead company to a new direction of quoting, and bidding large residential HVAC construction installation contracts. Developed relationships with vendors, residential customers. and crews.

ColonialWebb Contractors (Colonial Mechanical), Service Estimator, Richmond, VA, 2003-2005
Service Estimator - Coordinated & Implemented HVAC/R quotes. Negotiated vendor pricing, and parts purchasing for all quotes ranging in price from $200.00 to $15000.00. Trained employees in quote estimating process. Created, documented, and presented "Centralization Program" to division managers. Improved the quote process, and increased sold quote approvals percentage from 35% to an overall average of 67% a year. Increased Colonial's service quote revenue in 2004 over 32% from pervious year. Negotiated special pricing from many large and small vendors. Appointed to review and critique new estimating software to upper management.

Richmond Refrigeration, Service Technician, Richmond, VA, 2002 -2003
Service Technician- Primary duties included servicing small to medium commercial HVAC/R, and food equipment, such as; Post Mix Units, Ice Machines, AC/Heating Units, Walk/Reach In refrigeration units. Assigned to On Call Service rotating duty.

Trophy Club Suites/ Edward Rose Inc., Maintenance Supervisor, Richmond, VA, 2001-2002
Maintenance Supervisor - Supervised all service team members, and all aspects of facility maintenance. Coordinated contractors, priced all work orders, oversaw preventative maintenance program, and validated that all work was completely in a timely manner.

The Scherr Companies, Account Manager, Richmond, VA, 1994-2000
Account Manager - Account Manager of Southland Corporation, Delta Energy Management Controls Systems, and other accounts. Responsibilities included hiring, termination, technician training, organization of maintenance, and service work.
Project Manager - Project Managed, implemented, and coordinated projects such as; F.C.B. relocation, equipment conversion, and service of 90+ Virginia 7-11 locations. Duties included reviewing pricing work orders, checking warranty items, validation of complete quality conversion, conversion deadlines' met for each location, training, technical support, and preventative maintenance program. Co-Project Managed the start up of the ASI Controls Division. Duties included presentations, sales, bidding, and programming of graphics, quotes, and installations.
Service Technician - Responsible for service and maintenance on F.C.B., refrigeration and A/C equipment.
Duties also included on call service duty, and technical training of service support technicians on F.C.B equipment.

The Southland Corp, Service Technician, Richmond, VA, 1989-1994
Service Technician - Serviced/ maintained fast food and refrigeration equipment to include F.C.B. units. On Call HVAC/R Service Technician.

Education:
Education:
J. Sergeant Reynolds, AA, Richmond, VA
Refrigeration 1 thru 3
Universal EPA HVAC/R Certification
HVAC Electrical-Mechanical Controls Certification (reading, transposition, design, and self-checking of controls systems through schematics)
Delta Controls Certification
ASI Controls Certification
Cornelius F.C.B. / Ice Machines Certification

Skills:
SUMMARY OF QUALIFICATIONS

HVAC Installation & Service Manager
Managed HVAC residential installation/service departments, and supervised 15+ employees.
Implemented new installation quality control procedures, decreasing customer service calls, and new unit service calls; therefore increasing branch revenue. Lead company to a new direction of quoting, and bidding large residential HVAC construction installation contracts.

Service Estimator
Coordinated & Implemented HVAC/R quotes. Negotiated vendor pricing, and parts purchasing for quotes ranging price from $200.00 to $15000.00. Implemented quote sales and trained employees for service quote estimating program.

Maintenance Supervisor
Supervised all service team members. Coordinated contractors, priced all work orders, oversaw preventative maintenance program, and validated all work was completed in a timely manner. Assisted service team members with all aspects of apartment maintenance to include HVAC/R.

Service Technician
Universal EPA, Delta & ASI Certified
Serviced and maintained food service equipment, such as; Cornelius Post Mix, F.C.B. (Slurpee) to include 2 barrels/ 4 barrels mechanical units, electronic V2 thru V4, Lancer, Taylor, Amana Microwave, and ice makers. Installed, serviced, and performed preventative maintenance on small to 40 ton HVAC/ R equipment. Installed controls, troubleshooting, service, repair and graphic design.

Project Manager
Project Manager skilled in the handling large HVAC/R projects. Managed, implemented and coordinated projects such as; F.C.B relocation, equipment conversion and service in 90+ Virginia, 7-11 locations. Duties included reviewing pricing work orders, checking warranty items, validation of complete quality conversion, conversion deadlines' met for each location, training, technical support, and preventive maintenance program.

Co-Project Managed the start up of the ASI Controls Division. Duties included presentations, sales, bidding, programming of graphics, quotes and installations.

Account Manager of Southland Corporation account (7-11), ASI Energy Management Controls Systems, and other accounts.
Responsibilities included sales, hiring, termination, technician training, and organization of maintenance and service work.

Reference:
Upon Request

Candidate Contact Information:

Name: John Holder
Street:	Phone: 520-294-4272
City: Tucson	Fax: -
State: Arizona
Zip: 85706
Web Site: