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| Desired Industry: Customer Service/Technical Support |
SpiderID: 3808 |
| Desired Job Location: Charleston, West Virginia |
Date Posted: 10/6/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 10062005 |
| Desired Wage: 25000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Objective
To be able to perform my job to the best of my ability and to increase my knowledge at whatever field that I am in and also to be a benefit to my employer as well as myself.
Experience:
Qualifications
01/2005- 09/2005 Charleston Newspapers, Charleston, WV
Assistant District Manager
Ensures that carrier and subscriber concerns involving delivery and collection process are resolved to the customers satisfaction.
Recruit, orient, retain and motivate independent contract/carrier force that delivers routes within assigned district that meets minimum service levels.
Routinely check draws, returns and financial statements to maximize sales and collections.
Monitor single copy boxes for sellouts and make recommendations on locations.
Provide assistance with contractor routing, supplies and sampling. Also provide accurate and current information including but not limited to, draw, subscribers, carrier records, contracts, administrative duties associated with the contracting process.
Maintain a regular maintenance schedule as outlined by Transportation. Complete vehicle inspections monthly to monitor mileage, cleanliness, damage and service.
08/2002 - 01/2005 Charleston Newspapers, Charleston, WV
Field Service Representative
Responsible for getting newspapers and supplies to carriers. Redelivering missed or stolen papers to customers. Responding to customer’s concerns and making sure that all deadlines are met.
1/2002 -8/2002 WV Auto Adjustment, Charleston, WV
Driver
Traveled throughout the state to retrieve reposed vehicles from various locations and returning them to Charleston, WV.
3/2001-9/2001 Capital City Auto Auction, Elkview, WV
Lead Driver
Brought vehicles to town for weekly auctions; assisted in running auction every Friday. Delivered sold and unsold cars and trucks to dealers. Drove others to pick up vehicles and ensure a safe return.
1/1996 - 12/1999 AT&T, Charleston, WV
Customer Service Representative
Assisted residential customers in all phases of long distance service.
Provided plans to save money on calls, identifying numbers on bills, giving credits for calls that customer denied making and answering any questions concerning the service.
Was a member of Self Responsible Team, where high performing employees operated without supervision.
6/1994 - 1/1996 AT&T , Charleston WV
Data Entry Clerk
Processing work orders from local phone companies requesting AT&T calling plans and long distance service.
9/1993 - 6/1994 Manpower Temporary Service, Charleston WV
Temporary Employee
Assigned all types of jobs for various companies throughout the area for short term work.
7/1992- 8/1993 Encore International, Columbia, MD
Merchandise Representative
Ordered children’s books for 7-Elevens throughout the state on an as needed basis.
1/1987 - 11/1991 C & H Taxi, Charleston, WV
Driver
Picked up and delivered passengers and packages throughout the area as a contract driver.
9/1986- 1/1987 Stohlman Nissan Saab, Alexandria, VA
Sales Associate
Successfully sold Saabs and Nissans in the Northern Virginia area.
9/1984- 9/1986 IBM, Rockville, MD
Customer Service Representative
Processed reports containing shipped and uninstalled IBM computers and accessories. Issued credits for returned equipment. Made branch offices aware of work orders completed at headquarters.
9/1982- 9/1984 IBM, Bethesda, MD
Computer Operator
Consisted of loading tapes and retrieving data from reports in real time computer operations.
10/1980- 10/1982 IBM, Arlington, VA
Administrative Specialist
Responsible for providing printed materials for students training on IBM equipment at Washington Advanced Education Center.
6/1980 - 10/1980 Kmart, Fairfax, VA
Manager Trainee
An accelerated training program, responsible for learning all aspects of full size store from distribution to actually running sections of the store.
9/1979 - 6/1980 Manpower Temporary Service, Baltimore, MD
Temporary Employee
Worked at various employer locations as assigned on a short term basis.
3/1979 -9/1979 Governors Office of Economic & Community Development Employment & Training Division, Charleston, WV
Program Coordinator
Responsible for providing funding for non-profit agencies through the CETA program.
Education:
Education
5 /1979 Hampton University
B.S. Business Management
Candidate Contact Information:
| Name: Larry Dickerson |
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| Street: |
Phone: 3043467431 |
| City: Charleston |
Fax: - |
| State: West Virginia |
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| Zip: 25325 |
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| Web Site: |
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