General Clerical / Office Support Resume

Desired Industry: Clerical/General Office	SpiderID: 3786
Desired Job Location: lufkin, Texas	Date Posted: 10/4/2005
Type of Position: Full-Time Permanent	Availability Date: 10/10/05
Desired Wage: 25000+
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: Yes

Objective:
*Objective: To secure employment in a professional, challenging environment that allows me to utilize my experience and provides the opportunity for growth within my career, my future, and myself.

Experience:
*NORWEGIAN CRUISE LINES – AMERICA,
From: May 10, 2005 to Present as
WAITER, LIFEBOAT CREWMEMBER, MERCHANT MARINER
S.T.C.W. qualified; issued United States Merchant Mariner’s Document CG-2838 (MMD or “Z” card), after 5 week training courses at the Harry Lundeberg School for Seamanship in Piney Point, Maryland. (Expires 06/23/2010). I completed and graduated: Sexual Harassment, Diversity, Communication, Conflict Resolution, Decision Making, Effective Listening, Grammar, Customer Service, Change Management, Team Building, Difficult Guests, Stress Management, NCLA Orientation, Ship Life / Vessel Familiarization, ISPS Training, Basic Safety – Personal Survival Techniques, Social Responsibilities, Fire Prevention and Fire Fighting, Elementary First Aid, Crowd Management, Proficiency in Survival Craft (Life raft, Lifeboat and Davit Launch) / Personal Survival Techniques, Project America for Public Health, Illegal Drugs / Narcotics, Crew Safety and Security Awareness, Shipboard Hotel Operations, and First Aid and CPR. All compliant with United States Coast Guard, SEMS, USPH, CPH and UKPH rules and regulations.

*THE CENTER FOR SIGHT
From August 10, 2004 to May 04, 2005 BUSINESS OFFICE, COLLECTIONS, INSURANCE VERIFICATION, SURGERY TRANSPORT, CUSTOMER SERVICE, AND GENERAL CLERICAL ASSISTANT
Duties include: Establishing and maintaining effective business relations with vendors, patients, professional trade groups, Medical Executive Committee members, and other employees; maintaining a professional reputation and ensuring appropriate level of confidentiality is kept.
I would answer phones, make appointments for optometrists and ophthalmologist, verify insurance coverage, pre-pull and audit charts for efficient routing, confirm appointments with patient one day in advance, disperse purchase orders as needed, taking payments, distributing correspondence, and running errands, (includes vehicle maintenance). I would screen waiting area magazines and brochures, request charts from our storage building and/or our satellite office in Livingston, and updating the reader-board for current information. Other duties included: cross-training for various other positions in the clinic as a back-up if needed, giving orders for contact lenses and / or refills to the appropriate representative, and assisting with various other projects as they may arise. I kept many logs of most events. Another duty I had: every Tuesday working in our surgery department as a transporter / nurse’s aid. I am fluent in many computer programs and nominal in others (see SKILLS).

*WOODLAND HEIGHTS MEDICAL CENTER
From February 2001 to July 2004 as:
CUSTOMER SERVICE REPRESENTATIVE, COLLECTION AGENCY LIAISON, EMERGENCY ROOM REGISTRATION CLERK, SWITCHBOARD (PBX) OPERATOR, PATIENT INFORMATION, TRANSPORTER, ETC…
Duties included: (Originally) general clerical; answering and directing calls on a 100+ extension phone system and paging physicians as needed; (Then, both) working also in Registration; checking patients into the hospital, taking and/or posting payments, verifying insurance, getting authorization and/or pre-certification (if required), creating route-sheets (with patients updated demographics), getting consents for treatment, assisting medical staff with ambulatory or problem patients, etc... I usually logged over 80 per week until; (Finally as Customer Service Rep. in the Business Office), where I handled patients’ accounts on a more personal and direct level, making adjustments, investigating problems, following up with insurance companies, and keeping patients’ informed. Other duties: documenting, mail-handling for many departments, ordering supplies, submitting work requests, and working with outside vendors (including collection agencies). I was also responsible for all legal inquiries, such as subpoenas / affidavits, for medical and / or billing records from various sources (local, county, and state law offices).
I kept many logs and files (including visitors and credit card payments). I received extensive training in many computer programs (see SKILLS). All while following strict guidelines, regulations, and laws from the administration, EMTALA, HIPPA, and JCAHO. I received several Certificates of Appreciation and Completion for Basic Collections and Insurance Reimbursement, Legal Issues Workshops, etc…

*VARIOUS LOCAL RESTAURANTS IN EAST TEXAS AREA
From September 1997 to February 2001:
MANAGER, WAITER, HOST, BUSSER, DISHWASHER, GENERAL WAITSTAFF, STUDENT
Food Handler Certified, I worked in various positions in many restaurants while going to school. These include: CHILI’S, POPEYE’S (chicken), INTERNATIONAL HOUSE OF PANCAKES (IHOP), ROMA’S (Italian, fine dining), THE KETTLE (breakfast), APPLEBEE’S, MARC ANTHONY’S (Italian), SANTA FE (southwestern cuisine), and MARBLE’S (fine dining). Usually holding more than one position, in more than one restaurant at the same time, I continued my college education.

*UNITED STATES NAVY, USS PONCE
From April 1993 to September 1997:
MACHINIST’S MATE, THIRD CLASS PETTY OFFICER (MM3)
Aboard an amphibious transport dock, stationed on the east coast, I received a General under Honorable Conditions Discharge. Duties included: operation, maintenance (also preventative), inspection, repair, and training on various engineering machinery in a six-hundred pound steam-driven propulsion plant. This required extensive knowledge of engines, boilers, generators, AC & heat units, gauges, piping, valves (including sleeve packing), jet-eductors, pumps, turbines, multi-stage evaporators, tanks / sumps, breaker boards, etc… I was qualified TopWatch (which includes Upperlevelman, Lowerlevelman, Throttleman, Messenger, etc…), Fire Control, Locker Team Leader, Rapid Response Team, First Aid & Rescue, CPR, Scene Investigator, Nozzleman, etc… I received many medals and letters of appreciation and accommodation.

*YOUTH CONSERVATION CORP. (YCC, A Division of the Texas Forestry Service).
From April 1992 to April 1993 as:
VOLUNTEER, TRAINEE FOR TEXAS FORESTRY SERVICE, GENERAL LABOR
I was trained for Wilderness Fire and Erosion Control, Wildlife Conservation, Plant Distinction and Classification, Endangered Species Habitation, and Wildlife Population Research (just to name a few).
Duties: I helped build park benches and clean up roadsides, bridges, recreation areas, illegal dump sites and after-school events in the local East Texas area. I also volunteered for fund-raisers for area disabled and elderly for home maintenance, air conditioner units (in the summer), and childcare (basically babysitting).

Education:
*Graduate with honors, Zavalla Independent School District in Zavalla, Texas, Third in my Class of 1992. (Missed Valedictorian by 0.2 points)! President of Student Counsel for two years. Two years of general, basic college courses, Angelina Community College, Lufkin, Texas. (No specific major, certification, or degree, thus far). Courses in Business, Electronics, Child Development, and other general, basic courses.

Affiliations:
*I have volunteered for the Annual Spring Games for the Special Olympics as a coordinator for the past 5 years.

Skills:
Numerous computer programs including MS WORD, MS ACCESS, MS POWERPOINT, MS OUTLOOK, OUTLOOK EXPRESS, MEDITECH, MEDIFAX, VIEW DIRECT (MOBIUS), HOST, WINZIP, COLLECTIONS, LOTUS, ADOBE READER 6.0, ACROBAT READER 5.0, SSI (insurance billing), MANAGEMENT PLUS, P- TOUCH, and, of course, the Internet. Typing speed: 60-65 wpm (few errors), some 10 KEY (manual), all office equipment (can repair most also), etc… I scored 82.5 (high) on the United States Post Office Entrance Exam (not including Veteran’s Preference or Disability points (I was not in the military during war time). I have excellent people skills. I am very honest, straight-forward, ethical, enthusiastic, assertive, aggressive, self-motivated, goal-oriented, well organized, efficient, and fair team-player. I am able to work well with schedules and deadlines (prefer them) and multi-tasking.

Additional Information:
*HOBBIES:
I like to play guitar, harmonica, and keyboard. I also like snorkeling, cliff diving, parasailing, fishing, hunting, swimming, jet skiing, volunteering as lifeguard at local pools, disc jockeying in several local clubs, reading, playing basketball, baseball, volleyball, going to the movies, concerts, and listening to music. I am a volunteer for the Annual Spring Games for the Special Olympics as a coordinator. I love road trips, traveling, drawing, dancing, horseback riding, painting, studying the Bible, and I dabble in investment ventures as an export entrepreneur and I recently enjoyed helping my father build several rooms onto his house. I have several collections including coins, stamps, comic books, jewelry boxes, and business cards.

Reference:
*PROFESSIONAL REFERENCES:

Jan Selman, Business Office Manager
2 Medical Center Blvd.
Lufkin, Texas 75904
(936) 634-8434 *107

Virginia Thomas, Customer Service Supervisor
Woodland Heights Medical Center
505 South John Redditt Drive
Lufkin, Texas 75904
(936) 637-8772 (Direct)

Keith Dalton, Business Office Director
Woodland Heights Medical Center
505 South John Redditt Drive
Lufkin, Texas 75904
(936) 637-8710 (Direct)

Tammy Rachal, Billing Department Supervisor
Woodland Heights Medical Center
505 South John Redditt Drive
Lufkin, Texas 75904
(936) 637-8687 (Direct)

*PERSONAL REFERENCES:

Angie Hawkins
Business Owner, The Sports Shack
911 South First Street
Lufkin, Texas 75901
(936) 637-4757
Peggy Arnold
110 Texas Street
Huntington, Texas 75949
(936) 422-4635

Arty Humble,
Business Manager, The Briars Club
2130 South First Street
Lufkin, Texas 75901
(936)639-3737

Candidate Contact Information:

Name: George Collier
Street:	Phone: 936-422-3920
City: Lufkin	Fax: -
State: Texas
Zip: 75915
Web Site: