Director, IT and Software Development Resume

Desired Industry: Information Technology	SpiderID: 3759
Desired Job Location: Austin, Texas	Date Posted: 10/1/2005
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Highly skilled and achievement oriented business consultant with substantial experience and problem solving capabilities seeks position requiring a high level of conceptual abilities, innovative leadership and the ability to be team oriented.

Experience:
Business Consultant – Workflow Management Systems 2004 - Present
BLUE CROSS BLUE SHIELD OF SOUTH CAROLINA, COLUMBIA, SC (CONSULTANT THRU MODIS IT)
Business consultant on imaging project capturing and flowing medical records to process Medical claims. Designed and coded operational reports using XML, XMLSQL and SQL on Oracle. Key technical player in designing and developing strategic system rollouts incorporating consistently changing requirements.
* Upgraded the business process to workflow design scenarios thereby allowing faster testing of and implementation of workflows with little or no modifications.
* Function as Subject Matter Expert and Advisor on maintaining current Production system for customer, management and systems support.
* Assigned as Systems Expert to advise Business Analysts and Team Leads on complexities and overall conceptualization and possibilities of workflow management.
* Provide system and database table expertise for mainframe reporting modules
* Create complex Visio diagrams, PowerPoint presentations and Technical documentation outlining all aspects of customers’ current and future systems.
* Designed and created programming specifications for all special utilities and programs.

Technical Business Operations Analyst 2003 - 2004
KIM AUTOMATION, AUSTIN, TX – 5 MONTH CONTRACT POSITION
* Analyzed and enhanced management Excel spreadsheets providing increased accuracy of confidential business data facilitating educated CEO decisions.
* Designed and developed new corporate website using DreamWeaver 2004 MX and FireWorks.

Director, IT & Software Development 2003
KAMICO INSTRUCTIONAL MEDIA, AUSTIN, TX
Directed the development of all company software, LAN & Web Development, as well as User Support.
* Expanded company business by 1000% (1 state to 11 states) by instituting collaborative business process improvements, and
refocusing the technical staff to work far more intelligently and use previously developed building blocks repetitively.
* Increased resourcefulness of team members by realigning workplace and assignments, creating more efficient and cohesive teams and thereby forcing more rigorous problem solving.
* Upgraded company website and installed gigabit Ethernet, delivering increased throughput for school book writing/editing staff.

Technical Projects Coordinator 2002
OLYMPUS SERVICING, AUSTIN, TX – 4 MONTH TEMP POSITION
Technical driver for Operations team managing telemarketing and customer support.
* Facilitated Six Sigma BPI changes in Call Center, Customer Service and Private Mortgage Insurance Departments which increased scheduling proficiency and decreased personnel costs.
* Developed $1.7M MS Excel cost/benefit analysis comparing 2 sites; personnel, hardware, software and business processes and
through quantified suggestions, enabled smooth transition to new predictive-dialer system that best suited the company.

Global Hardware/Software Program Manager 2000 – 2002
DELL COMPUTERS, AUSTIN, TX
Successfully led $500M global cross-functional software programs. Managed new server development and commodity teams.
* Directed international Microsoft Development Program achieving precise manufacturing quality objectives and profitability goals driven by global supply chain. Program had budget of $36M.
* Managed cross-functional team consisting of Sr. Engineers, Directors and Managers all focused on providing customers with superior overall end user experience.
* Protected additional profits of $50M (10% of program) by personally identifying contract issues with Microsoft label providers.

Global Software Project Manager 1999 – 2000
IBM RESEARCH, TRIANGLE PARK, NC
Provided overall technical Global SDLC management and cycle time reduction advisory support to all brands.
* Key Technical IBM Task Force member for Device Driver Options Recovery for Portables, Building Block/Component Owners Development, Recovery CD’s, Hardware Variant Offerings, Variant Flows, Ship Group Tactical and Strategic Development, Process Development and Preloaded Device Drivers.
* Single-handedly Increased software development lifecycle 300% by isolating operational deficiencies.
* Improved IBM global software business 30% by taking ownership of and focusing software leadership groups.
* Defined global risk management and recovery plans for teams leading new product development.

Senior Technical Marketing Consultant – Sales & Marketing 1993 – 1999
INFORMATION BUILDERS, INC., RESEARCH TRIANGLE PARK, NC
* Provided key strategic/performance initiatives for all customers. Provided 24/7 technical support on company software.
* Managed client sites for all software issues on IBM, VAX, Client Server, UNIX and PC’s.
* Strategically guided clients through needs analysis and detailed HTTP and WEB Server discussions.
* Managed consulting staffs at client sites as Network/Programming Project Manager, ensuring goals were consistently exceeded. Customers used Oracle, Teradata, MUMPS, and SQL Server on Windows, Mainframe, Sun/Solaris and UNIX.
* Collaborated with Corporate Software Development team, implementing specific Web product changes.

Senior Member, Technical Staff – Consulting 1989 – 1993
COMPUTER SCIENCE CORPORATION, RALEIGH, NC
* Project Managed both CSC and USPS employees. Managed complex IT solutions. Programmed FOCUS and COBOL programs on IBM, and
DEC VAX. Managed team dynamics, delivering coaching and candid feedback.
* 1st consultant to collaborate with USPS on the development of solutions for postal meter fraud. Developed system leading to discovery of $1Billion in fraud and prompted redesign of all postal meters.
* Single-handedly created USPS Cluster Manager Payroll Bonus System. (Postmaster General discussed system with US Congress to exemplify USPS strides in efficiency).

Education:
Bachelor or Arts in Computer Information Science. IONA College.
Master’s Certificate, Project Management. George Washington University.

Skills:
Hardware/Software/Education
Hardware: PC’s, VAX, MVS & VM Mainframes and Servers (All commodities)
Software/OSs: OIT’s DocFinity, MS OS’s, Microsoft Suite, MS Project, MS VISIO, IBM LOTUS Suite, XML, XMLSQL, Oracle SQL,
ColdFusion, IBM’s OnDemand, MQ, FOCUS, EDA, WEB Focus & DreamWeaver MX

Additional Information:
* Successfully Program Managed $500M global cross-functional hardware/software programs at DELL Computers which controlled
how software and hardware were combined on a computer to enhance the customer experience.
* Innovatively developed system which uncovered $1Billion in USPS Postal meter fraud.
* Improved IBM global software business 30% by taking ownership of and focusing software leadership groups.
* Personally Increased IBM software development lifecycle 300% by isolating dozens of operational deficiencies.
* Expanded educational software business 1000% by instituting collaborative business process improvements.

Candidate Contact Information:

Name: robert perkins
Street: -	Phone: 512-589-8857
City: Austin	Fax: -
State: -
Zip: -
Web Site: