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Computer/Customer related Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 3753 |
| Desired Job Location: Detroit, Michigan |
Date Posted: 9/30/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: As soon as possible |
| Desired Wage: 35,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No Preference |
Objective:
Computer and/or Customer Service-related position in the automotive industry.
Experience:
Repair Analyst, May 2002 to March 2004
Minacs Worldwide, Farmington Hills, MI
• Responsible for guiding customer’s vehicles through the Ford Reacquired Vehicle (RAV) process by mediating between dealerships and auctions.
• Assisted in creating a system to track all the aspects of the RAV process.
• Conducted presentations to management and clients enlightening them about Ford RAV’s processes and procedures.
• Boosted employee moral and productivity by rewarding them with various gifts at my own expense.
• Ran airborne machine for the outgoing mail and processed airborne reports.
Customer Care and Analyst for the Ford Pre-Owned Showroom Department, February 2001-May 2002
Phoenix Group, Farmington Hills, MI
• Mediated between dealerships and auctions after a customer would place an on-line order for a vehicle via the Internet.
• Maintained a positive relationship with the area managers by conducting business on a daily basis via telephone.
• Trained new employees using my own easy-to-follow methods.
Data Entry for Ford Repurchase Department, June 2000-February 2001
Phoenix Group, Farmington Hills, MI
• Entered various figures into the Ford Motor Company database in a timely manner.
• Became one the top employees to effectively enter information into the CCAPS program with minimal errors.
Customer Service Representative for both Ford Red Carpet and Mazda Leasing, December 1998 to June 2000
Phoenix Group, Farmington Hills, MI
• Accurately maintained high numbers based on an outbound/inbound call ‘rating system’.
• Resolved customers’ problems using my own easy-to-understand method, making it easier for the customer to comprehend.
• Assisted customers with their lease-end arrangements. I also left them “feeling good” about leasing from Ford and Mazda again by always maintaining a friendly attitude.
Education:
Associates of Computer Science Candidate 8/97-Present
Wayne County Community College, Detroit, MI
Maintaining a 3.0 GPA and completed courses in Visual Basic, Basic
Programming, Structured Design, Java, COBOL, Business and Math.
Major – Computer Information Systems/Minor – Business
High School Diploma 8/93-6/97
Notre Dame H.S., Harper Woods, MI
Skills:
• More than five years experience in automotive/computer-related positions.
• Proficient with MS Word, Excel, Power Point, Lotus Notes, Windows XP, Internet and a number of Ford Systems.
• A self-starter with effective written and verbal communication skills.
Additional Information:
CERTIFICATES:
• The Detroit Area Pre-College Engineering Program, Inc. (DAPCEP), April 1992 to August 1995 University of Detroit Mercy
Reference:
Leslie Lothridge
Minacs Worldwide
Ford RAV Supervisor
248-488-2806
Tamatia Hayward
Minacs Worldwide
Ford RAV Supervisor
248-488-2851
Edward Czartoryski
Minacs Worldwide
Minacs Operations Manager
248-324-6097
Candidate Contact Information:
| Name: Charles Dobson Jr. |
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| Street: |
Phone: 313-368-6954 |
| City: Detroit |
Fax: - |
| State: Michigan |
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| Zip: 48234 |
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| Web Site: |
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