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| Desired Industry: Education/Teaching/Training |
SpiderID: 3744 |
| Desired Job Location: Fort Lauderdale, Florida |
Date Posted: 9/29/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/15/05 |
| Desired Wage: $90,000+ |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Masters |
Willing to Relocate: No |
Objective:
To obtain a Project Management position that offers an opportunity for professional development and advancement.
Experience:
DHL WORLDWIDE EXPRESS – US Operations Training Manager, (5/04 – Present)
•Work with Corporate Management Executives to ensure training delivery meets the need for the client, new hire, and rollouts.
•Facilitate and deliver training to all levels of the organization, including feedback and performance coaching.
•Proactively work to uncover training needs and develop project team and training delivery solution.
•Responsible for successfully driving Corporate-training initiatives throughout the United States.
•Provide updates and reports to Regional and Corporate Management Executives.
•Assist with instruction design and development of classroom instruction and related materials.
DHL WORLDWIDE EXPRESS – Service Center Operations Manager, (11/03 – 4/04)
•Maintain positive client relationships through business meetings, phone calls, or necessary follow-up.
•Manage contractor relations so as to maintain a high level of on-time, reliable shipment pick-up and delivery services.
•Improve shipment tracking data so as to decrease customer requests for shipment tracking.
•Manage capital expenditure outlay to maximize corporate benefit.
DHL WORLDWIDE EXPRESS – Regional Change Coordinator and Regional Ground Coordinator -- Operations, (4/02 – 10/03)
•Coordinate regional deployment of corporate level projects and programs.
•Provide technical support, training and setup as needed for users during project deployments.
•Management consulting in a culture-changing environment.
•Organize regional trainers, IT support, and vendor activities in conjunction with project schedule to ensure timely rollout.
•Interact and communicate with all levels of staff and management using superb oral and written communication skills.
INTERNATIONAL EXPERIENCE
•Successfully deployed global application and operational process in Mexico
•Trained colleagues in Mexico City, Guadalajara and Monterrey
•Assisted in preparation of operational success with new process implementation
DHL WORLDWIDE EXPRESS – Field Service Analyst -- Operations, (9/99 – 3/02)
•Supported ad hoc projects relating to sales, service engineering, customer service, field service & finance.
•Recommended process improvements to Regional & Senior Management.
•Analyzed field service facilities and determine areas of opportunity.
•Applied leadership skills to supervise, train, and evaluate 14-30 employees at field service center.
•Implemented process improvement initiatives.
Education:
UNIVERSITY OF PHOENIX – MBA (9/04 - Present) Overall GPA: 3.89
TEXAS A & M UNIVERSITY – BBA-- Marketing and Management, (1999) Overall GPA: 3.3; Major GPA: 3.4
•Certificate of International Business
•Study abroad in Europe, Summer 1998.
Skills:
Offering a diverse background of experience, training, and achievements in the following areas:
•Project Management
•Staff Supervision
•Quality Control
•Customer Service
•Technical Support
•Information Technology
•Corporate Facilitation/Training
•Instruction Design & Development
•Policies & Procedures
Additional Information:
•Consistently received outstanding performance evaluations in all positions held.
•Strengths include excellent organizational, time management, leadership, interpersonal, and problem solving skills. Highly motivated, self-starter, with team player abilities.
•Easily establish and maintain effective business & client relationships. Fluent in reading, speaking, and writing Spanish.
•Computer proficient.
Reference:
Available with notice.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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