|
|
|
|
Help Desk / Customer Service Resume
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 3738 |
| Desired Job Location: Atascadero, California |
Date Posted: 9/28/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 10-1-05 |
| Desired Wage: Negotiable |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
A position that will fully utilize my expertise in PC and Windows system support and allow me to exercise my technical aptitude and customer services skills.
Experience:
Experience: 06/01/2003 – 06/03/2005 Atascadero Computer Repair Atascadero
Owner and Operated In home Computer Repair Personal Computer Maintenance
Ongoing experience maintaining, analyzing, troubleshooting,
and repair computer systems, hardware and computer peripherals,
Upgrades or replace hardware and software systems.
08/20/2002 – 04/30/2003 TCSN.net Paso Robles
Technical background has focused on personal workstation hardware and software support. Employment has focused on extensive one-on-one customer interaction in a diverse work environment. My most recent experience with TCSN required constant positive client interaction and the ability to adapt to ever changing personalities.
11/15/99 – 12/31/00 OneMain.Com San Luis Obispo
Diversified experiences that focus on both technical support with an emphasis on customer services. Technical background has focused on personal workstation hardware and software support. Employment has focused on extensive one-on-one customer interaction in a diverse work environment. My work at OneMain.com (Earth link.net) gave me strong customer service skills with the ability to problem solve.
Education:
Education: 1/08/01 – 12/31/01 Central California School of Continuing Education
San Luis Obispo
Training consisted of installation of hardware and software on PC Systems. To provide technical assistance and training to system users. The ability to be a user consultant, and problem solver of computer software and hardware. Overall training in Basic Computer Skills. The A+ Certification Preparation allowed for Test taking of standard exams in relation to the CompTia 220-201 & 220-202
Skills:
Skills
High Volume Call Center Experience
Provide outstanding technical support and customer service via email and phone.
Excellent written and verbal communication skills
Set up assistance; requests to change passwords; resolution of dial-up and e-mail problems
Research inoperative connections; resolve networking and browser configuration issues
Assist with desktop PC HW/SW difficulties
Resolves problem situations in a professional manner
Excellent skills in Internet navigation.
Highly organized and detail oriented.
Talking to others to effectively, convey information
Actively looking for ways to help customers
Effectively respond to a large number of customer inquiries on a daily basis.
Desire to resolve problems to the customers’ satisfaction
Track customer issues from escalation all the way to resolution.
Managing one's own time and the time of others
Able to work in a team-based environment.
Determining the kind of tools and equipment needed to do a job
Repairing machines or systems using the needed tools
Obtaining and seeing to the appropriate use of equipment, and materials needed to do certain work
Strong willingness to learn and work with new technologies.
Technological Competencies:
Internet Tech Support,
Win 98, Win XP, WIN 2000
Outlook Express ,Outlook, POP , SMTP,
Netscape, Internet Explorer, Mozilla Browser, HTTP
Dial UP, TCP/IP, Firewall
DSL, Router
Additional Information:
I am passionate about my work, but I am more than willing to go above and beyond for a company. I would like to work for a company that values education, and will allow me to continue improving myself both personally and professionally. An ideal work environment for me is one that challenges me on a daily basis and pushes me to grow.
Candidate Contact Information:
| Name: Cindy Isham |
|
| Street: - |
Phone: 805-466-1688 |
| City: San Luis Obispo |
Fax: - |
| State: California |
|
| Zip: 93401 |
|
| Web Site: |
|
|
|
|
|
|