PMO Manager/Director Resume

Desired Industry: Information Technology	SpiderID: 3737
Desired Job Location: Dallas, Texas	Date Posted: 9/28/2005
Type of Position: Full-Time Permanent	Availability Date: 10/17/05
Desired Wage: 125,000.
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
An energetic leader, capable of managing a portfolio of concurrent initiatives, including multi-million dollar budgets. A personable professional and strong negotiator. Proven expertise in ensuring the successful completion of large-scale projects as well as maintaining the highest level of customer service to program stakeholders. Objective is to lead an organization where best practices are used to ensure the corporation and its customer’s success.

Experience:
Over twenty year’s experience in Information Technology. Extensive knowledge of the Financial, Telecommunications and U.S. Government industries.

The Charley Foundation 5/2003 – Present - Board of Directors, non-profit 501(c)3 children’s charity.

Excel Communications/VarTec Telecom/ComTel – 10/1999 – Present - Sr. Project/Program Manager. Managed the Customer Care and Middleware implementations for Excel’s launch into the local phone service market. Led a large, matrixed team of internal resources and Deloitte Consulting personnel in this successful proof of concept launch, utilizing customized Siebel as the front-end order entry/CRM application and Crossworld’s for middleware. Directed resources in the management of the Customer Care portfolio. Managed an integrated schedule of projects and production trouble tickets. Negotiated with other business and development managers to ensure proper prioritization of Customer Care initiatives, ensuring needed resource availability. The program was turned over with a 75% improvement in number of defects reported.
Currently co-managing the company’s portfolio of programs and projects. Responsible for regular status updates to corporate executives.

EDS – 5/1988 – 10/1999 – Business Analyst / Project Manager / Technical Delivery Team Manager. As Technical Delivery Team Manager, responsible for a team of 35 programmers, business analysts and project managers who provided systems implementation and production support to EDS’ Community Banking customers. Heavy involvement in vendor relations and resource planning, utilization, scheduling, and reporting. Responsibilities included ensuring proper performance and compensation reviews, issues management resolution and communications to all direct employees. This team successfully migrated our 5 largest customers to a new PC based imaging platform in less than 1 year.

U.S. Air Force – 9/1984 – 4/1988 - Sergeant / Orderly Room Administrative Supervisor/ Radiation Decontamination Monitor, 86th Aircraft Generation Squadron, United States Air Forces, Europe.

Education:
Some College, Continued education through EDS, PMI, Matrix, etc. PMI Certified.

Affiliations:
Project Management Institute, and PMI Dallas Chapter Member.

Skills:
Program/Project/Portfolio Management: Developed and managed program offices using formal project methodologies, to implement, enhance and support IT applications, ensuring the on-time delivery of quality initiatives. Utilized best practices that allowed for the successful management of customer expectations.

Quality Assurance: Performed on-site analysis of corporate project initiatives, enhancing standards and ensuring profitability. Developed standards for QA reviews, to include scope of engagement, process, notification, and findings documents.

Management: Managed globally located teams of up to 75 people in a matrix-style organization, with P&L responsibilities up to $8 million. Personnel management included recruiting, mentoring, salary planning, training plans, goal setting, and performance management. P&L responsibilities included business planning, budgeting and forecasting. Interacted with CIO, CFO, and other senior management in order to understand and deliver quality services to the organization, its customers and its suppliers. Managed day-to-day operations including regular reporting, as well as updates during periods of problem remediation.

Vendor/Partner/Line Management: Managed relationships with external vendor partners, from small private firms to Fortune 500 companies. Worked with internal IT development and business line managers to ensure proper resource planning and scheduling to meet key deliverables. Prepared requests for quotes, reviewed proposals and awarded vendor contracts. Maintained and tracked physical assets in excess of $3 million.

Additional Information:
Selected Skills

Relationship Building – Developing and maintaining effective working relationships with peers in IT, PMO, business units, customers and vendors. Ability to influence others to meet objectives.

Communication – Effective oral and written communication skills. Exceptional with client and partner meetings.

Program/Project/Portfolio Management – Ability to break large initiatives into distinct, manageable bodies of work and track progress, including delivery experience in identifying early high-risk blocking factors and developing mitigation strategies to ensure timely and reliable solution delivery. Ability to lead others in the management of related projects that deliver benefits and capabilities that the organization can utilize to sustain, enhance and deliver organizational goals.

Business Analysis – Ability to think conceptually and innovatively. Can successfully translate abstract ideas into structured analysis.

Process Improvement – Ability to identify areas where refined processes or organizational definitions would yield lower costs or better service.

Professional Qualities – Discretion; solid problem-solving skills; highly organized; effective in high-pressure situations; adaptive in a fast-paced, constantly changing environment; team player with a personable yet professional image.

Reference:
Mr. Michael Koch, EDS Corporation
Ms. Gwen Robertson, Intec Billing, Inc.
Ms. Sally Blackshear, ComTel
Mr. Ken Hare, VarTec Telecom
Contact information for references, provided upon request.

Candidate Contact Information:

Name: Melissa James
Street: -	Phone: 214-616-0533
City: -	Fax: -
State: -
Zip: -
Web Site: