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Training Consultant Resume
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| Desired Industry: Education/Teaching/Training |
SpiderID: 3720 |
| Desired Job Location: Scottsdale, Arizona |
Date Posted: 9/26/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 9/15/2005 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: MBA |
Willing to Relocate: No |
Objective:
Training, Coaching, Learning, Development
* Award-winning leader with 25 years of executive experience and
hands-on expertise within the IT industry focused on management,
training, sales, and new business development on national and
international levels.
* Successful generator of multimillion-dollar leads as well as
revenue growth.
* Learning strategist/trainer of thousands of top revenue
generating units and superior builder of teams equipped to exceed
organizational goals while continuously striving to achieve maximum
potential within challenging environments.
* Expert sales developer and marketer of a variety of products,
including IT hardware, software, and services to Fortune 1000
executives.
* Effective manager of alliances, accounts, and relationships with
industry leaders such as PeopleSoft, SAP, SSA, Ernst & Young, SAS
Institute, Oracle, Informix, Avnet, and Agilysys.
* Certified Coach, Certified Sales Trainer-Effective Sales Program,
Certified Cialdini Method Influence Trainer, and Certified Sales
Trainer-Integrity Selling Systems.
* Academic teaching experience includes serving as Associate
Professor of Management at New Hampshire Vocational College as well
as Adjunct Professor of Marketing at Franklin Pierce College.
Experience:
Confidential Employment, Scottsdale, Arizona * 2001-Present
Consulting organization providing clients with top quality training,
coaching, and strategic development. Clients include manufacturing
entities as well as IT products/service developers and resellers.
President
Start-up force and primary leader of this organization providing
clients with customized sales, customer service, marketing
strategies, and learning programs to establish top-performing teams
focused on revenue maximization. Create and implement strategy to
achieve continuous personnel improvements within cross-functional and
customer-centric sales environments. Instrumental in delivering to
clients the necessary tools and expertise to tackle challenges while
complying with business requirements, policies/procedures, and
operational standards. Plan and build learning structures that
enable ongoing individual and operational improvements as well as
organizational renovation. Clients include Hewlett Packard Company,
Siemens, RJ Reynolds, KnowledgeNet, Maritz Travel, and the
Association of Unity Churches.
Superior Service Delivery:
* Increased a client's sales by over $24M with the development and
implementation of a negotiations training program delivered to 300
sales specialists.
* Crucial contributor to client businesses through the elimination
of operational obstacles, resulting in high levels of revenue growth,
cost reductions, and major enhancements in client
satisfaction/retention.
* Impacted client base growth and market penetration while slashing
sales cycle time and improving personnel morale rates with the
introduction of new learning programs and tactics. Strategies
included planning sessions, new business lead generation programs,
senior sales/management skills development, customized training,
field shadowing programs, and coaching sessions.
Recognized Training Programs:
* Instrumental in the creation of a program focused on delivering
training on a 12-city road show. The program captured a 94%
evaluation rating.
* Orchestrated the design and presentation of international sales
sessions that successfully ranked among the top 5 of 97 in client
fulfillment.
* Strategic designer of a web-based, self-paced, E-learning program
that captured 1st place in a major competition encompassing 100s of
entries.
* Creator and implementer of a sales training program for 450 sales
specialists delivered in 23 locations in the US, Latin America,
Canada, and Asia Pacific Japan. Training program captured superior
ratings from audiences and was delivered on time and under budget.
* Won a major training contract from a leading E-learning
organization to instruct teams on the effective sale of training
programs to clients.
Management Contributions:
* Recruited to replace an organization's Client Engagement Manager
focused on supporting the Vice President of Americas Services Sales
throughout the Manager's long-term disability. Chosen for superior
expertise and knowledge.
* Achieved significant enhancements to call centers by serving as
Training Manager in charge of gap analysis and the introduction as
well as strategic planning of training resources.
COMPAQ COMPUTER CORPORATION, Phoenix, Arizona * 1997-2001
Leading manufacturer of IT products-PCs, hardware/software, and
support services globally.
Sales Training and Regional Business Development Manager-Compaq
Global Services
Directed the creation and implementation of training programs
designed to generate operational improvements as well as ensure
personnel (300+ sales specialists/managers) compliance with corporate
goals/objectives. Leading force of 8 product/marketing managers in
charge of fueling revenue growth. Introduced the use of competency
models for performance assessments, designed training solutions
targeting isolated inefficiencies, and created a blended learning
strategy targeting new hire/incumbent productivity. Instructional
initiatives included self-paced, web-based, interactive, instructor-
led virtual classrooms, and instructor-led simulations. Delivered
instructional sessions to leaders on management coaching training.
* Accomplished driver of sales increases and major performance
enhancements through the training, mentoring, and coaching of sales
professionals. Contributions included the attainment of over 110% of
sales quotas, generating over $170M worth of new business revenues as
well as establishing a team as the top ranking in sales performance
nationally.
* Pioneered the creation of a new hire blended, self-paced learning
program targeting personnel and managers within the Global Services
division. The course resulted in top ratings by attendees as well as
reductions in new trainee ramp-up time from 14 to 5 months.
* Served an instrumental role in the closing of major competitive
transactions totaling over $17M as well as boosted regional pipeline
development by $68M. Successes were achieved through the delivery of
quality consultative sales training to over 300 representatives.
* Received the "Pinnacle Sales Achievement Award" in 1999 for
superior performance.
DIGITAL EQUIPMENT CORPORATION, Various Locations * 1979-1997
Worldwide leader in the manufacturing and sale of IT
product/services.
Business Development Manager, Lexington, Massachusetts
Obtained a fast track of promotions culminating in management
positions. Key leader of a $280M district supporting 9 sales branches
located throughout 8 states. Directed a team of 14 specialists in
charge of delivering tactical support/recommendations to installed
base as well as emerging enterprise new business sales
representatives.
* Awarded the "TOPDEC Award" every year of eligibility for
contributions.
* Successfully achieved from 109% to 112% of quotas ($80M to $280M)
while establishing and maintaining the top sales district nationally
for 3 years.
* Slashed sales expenditures 16% in 2 years by transferring 70% of
sales operations to resellers.
Education:
Master of Business Administration/Management
Certificate of Advanced Study in International Business
New Hampshire College, Manchester, New Hampshire
Certificate of Study in Advanced Facilitation Techniques
University of Maine, Portland, Maine
Bachelor of Arts in History
Providence College, Providence, Rhode Island
Affiliations:
* American Society of Training and Development-Member/Board Member
(Valley of the Sun Chapter)
* Arizona Technology Council-Council Ambassador and Leader of the
Workforce Development Initiative with Arizona Department of Commerce
* Greater Phoenix Chamber of Commerce-Member
* Maine Chamber of Commerce and Industry Board of Directors-
Executive Committee Member, Chairperson of the Marketing Committee,
and Member of Strategic Planning Committee
Skills:
Training and Development Consultant, Training
Program/Project Manager, Sales Training Designer/Developer, Sales
Trainer, Management Trainer, Customer Service Trainer, Customer
Training Design/Developer, Customer Trainer
Additional Information:
C480md@hotmail.com
Scottsdale, Arizona 85255
Dear Sir/Dear Madam:
With more than 25 years of management, training, strategic planning,
and consulting experience under my belt, I have established myself as
a top contributor to leaders such as Hewlett Packard, PeopleSoft,
Informix, and Compaq. In 2001, I orchestrated the start-up of Sales
Intelligence LLC-a consulting firm focused on providing clients with
quality training, coaching, and strategic improvements to operational
performance. As the President and key planning force within the
above organization, I am proud to have impacted the profitability of
major clients and would welcome the opportunity to generate the same
results for your organization.
Skilled in identifying areas in need of improvements as well as
personnel development, my contributions have ranged from the
introduction of customized instructional programs to the
restructuring and management of sales forces. Focused on capturing
high levels of revenue growth, market expansion, and customer
satisfaction, some of my greatest accomplishments involved the
building of top performing units and design of award-winning learning
initiatives.
Throughout the process of my career, I:
* Increased a client's sales by over $24M with the development and
implementation of a negotiations training program delivered to 300
sales specialists.
* Impacted client base growth and market penetration while slashing
sales cycle time and improving personnel morale rates with the
introduction of new learning programs and tactics.
* Created a sales training program for 450 sales specialists
delivered in 23 locations in the US, Latin America, Canada, and Asia
Pacific Japan.
* Drove the attainment of over 110% of sales quotas, generating
over $170M worth of new business revenues as well as establishing a
team as the top ranking in sales performance nationally.
* Slashed sales expenditures 16% in 2 years by transferring 70% of
sales operations to resellers.
* Within 2 years, achieved the successful turnaround of an assigned
branch from the lowest producer to the top performer within the New
England district.
In addition to the above highlights, my credentials include numerous
certifications in training/coaching, extensive and profitable
alliances with multibillion-dollar businesses, and a strong education
culminating in a Master of Business Administration/Management.
Please review the enclosed resume for a more detailed presentation
of my skills, highlights, and background. Confident in my abilities
to positively impact your operations, I would welcome the opportunity
to discuss ways in which my expertise can sharpen your organization's
performance. My salary requirements are realistic and, given the
strengths and attributes I possess, make me an excellent value for
your compensation dollar. Feel free to contact me at your earliest
convenience and thank you in advance for your consideration.
Very truly yours,
C480md@hotmail.com
Candidate Contact Information:
| Name: (private) |
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| Street: - |
Phone: - |
| City: Scottsdale |
Fax: - |
| State: Arizona |
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| Zip: 85255 |
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| Web Site: |
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