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Busines Professional Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 3715 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 9/26/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 09/29/05 |
| Desired Wage: 40000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Computer Specialist/Network Services Professional with expertise in Transport Network management, which analyzes/researches fiber optical alarms in the Sonet module. Prior to that, I was resident billing subject matter expert monitoring consumer bills and CPU outages. As computer system material planner, coordinated provision/scheduling of hardware inventories by forecasting and purchasing equipment. I also worked at the New York Stock Exchange clearing and provisioning stocks and bond. Some selected strengths include monitoring, analyzing, coordinating, scheduling, and creating worksheets using Lotus and different applications.
Particular accomplishments include successfully reducing excess inventories of phasing out/runout items by approximately $10MM. As a Transport specialist, I created procedures to monitor technician's alarms and recovery time. I have worked for a major international Fortune 200 company and The New York City Stock Exchange. Attended Omnitech Institution for a year received training in Networking, CNNP, Unix, Network,Security and Cisco .
Experience:
Professional Experience
AT&T
IVR Administrator
07/19/2004 -12/31/2004
-Monitor the critical DWDM alarms
-Transport network engineer investigation
-Spreadsheets generate of actual incidents
-Notify available engineers of critical issues
Transport Network Engineer
04/01/2000 – 06/21/2003
-Research and analyze fiber optical circuit environment
-Identify alarms through UNIX terminal monitor
-Gather information and forwarded to appropriate support group
-Restore communication to customer within a 2 hour period
-Set up conference calls with support and customer to remedy issue
Residence Billing Expert
12/15/92 -03/31/2000
- Manage billing errors until resolved by support
- Coordinate resolution between customer’s supplier and stakeholders
- Documented problem situations via online tracking systems
- Research and evaluated call management system data to eliminate 3d shift
- Prepared hardware report and distributed to regional processing centers
- Negotiated resolution terms and conditions to keep stakeholder satisfied
Business Services Manager
10/15/1991 – 12/15/1992
- Team leadership skills
- Coordinated conversion activities for the national selective usage take back program
- Prepared and analyzed post migration activities and post mortems
- Set up daily work schedule to ensure adequate coverage
- Provided problem management training for peers in Kansas City
- Performed in-charge duties on behalf of the managers
Computer Material Planner
07/15/1984 -09/15/1991
- Coordinated the provisioning of all computer hardware inventories
- Generate scheduling function to ensure that adequate inventories were maintain
- Forecasted future inventory requirement
- Prepared quartly reports used to determine product reserves
- Replenished and purchase inventories upon demand usages
Senior Computer Technician
01/15/1976 -07/15/1984
- Oversaw production processing for several mainframe computers
- Prepared daily Tour reports dealing with system availability
- Printed payroll checks, saving bonds, stock certificates
- Supervised a total of 9 subordinates
- Provided technical support to user community
- Interface with internal and external customers, ensuring hardware integrity
Education:
Networking/Computers 04/15/2005
(Studied and Hand on for MCSE, CNNA, Microsoft Professional, Server, Networking, Security)
Middlesex County College Somerset, N. J.
Business Management
Franklin K. Lane H.S. Queens, N. Y.
General Academic
Omnitech Institution Decatur, Georgia
Skills:
Common Tracking,
Function Analysis Workshops
Data Requirement Analysis & Modeling
Data Gathering Methods Overview
Supporting Microsoft NT
Fundamentals of UNIX Systems
Product Codes Administration
Sonet Applications
TMAS, Ruby Application Tracking
Data Entry
Fiber Network Engineering
Restorations Workshops,
MVS/VM, TSO, CIA/Facts, RAMP, MOSS
Cisco Routers, TCP/IP, Ruby
Microsoft Exchange, Word, Excel
Ethernet/Token ring
ATM, DS1,DS3, DWDM, Nortel LH
Frame relay, ISDN, RBOC
Additional Information:
Billing, Network Specialist, Customer Service, Computer Environments, Analysis, Production, Managing People and Performance, Diagnosis, Monitoring Systems/Applications Support, NOC
Clerical duties, Administration. Carrier Technology Frame Relay, Consulting Specialties Logistics Management, Internet Platforms Java Servers, Network Architecture ClientServer, Network Hardware Line Cards, Line Interfaces , Receivers , Routers, Splicers , Transceivers , Transmission Switches , Network Protocols FTP, IP, TCP/IP , Project Management Specialties Project Operational Administration.
Reference:
AT&T Scott, Wolcott 770-785-3109
AT&T Leann, Garrett 770-929-4306
Adea Solution-Staffer
Candidate Contact Information:
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