Human Resources / Benefits / Administration Resume

Desired Industry: Human Resources	SpiderID: 3697
Desired Job Location: Lockport, Illinois	Date Posted: 9/22/2005
Type of Position: Full-Time Permanent	Availability Date: 09/22/2005
Desired Wage: 60000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
Career Goals
• New Challenges
• Employee / employer relations
• Problem / conflict resolutions
• Investigations
• Laws/ regulations compliance
• Further education

Experience:
Career Progression:
Central Leasing Management, Inc.
1420 Kensington Road, Suite 203 Oak Brook, IL 60523
A professional employer organization (PEO) providing human resource, payroll, benefits and administrative solutions with a national client base.

Human Resource Director (9-2-97 --- 8-5-05) – Company was sold and position was eliminated.

Human Resource Executive, a supervisor of a five staff department, and overseeing multiple outside venders’ Human Resource staff members reporting directly to the Vice President of Operations. Hold complete strategic planning, leadership, and operating management responsibilities for HR client affairs, including employment, compensation, benefits, employee relations, training and development, safety management, HRIS, handbooks, policies and procedures, and Federal, State, Local, and Union compliance. Manage all outside litigation and legal staff.

Career Highlights:
• Developed and implemented an Employee Guide, Safety Guide, forms, policies and procedures, manuals, training, and company contracts for multiple clients and over 20, 000 employees;
• Developed and implemented workers’ compensation policies, procedures, training, forms, retaliation prevention, wrongful discharge, discrimination, claim management, loss control, investigations, FMLA, ADA OSHA compliance, audits, registration with state agencies;
• Supervised all employment security claims, appeals, protests, hearings, benefits, policies, procedures, forms, regulations of tax filing requirements, loss control, successor ship and state laws/regulations;
• Human Rights, Department of Labor Hour and Wage, and Equal Employment Opportunity charges and Union grievances and civil law suits’ investigations, position letters, arbitration, hearings, prevention, training, policies, procedures, forms, Affirmative Action Plan, Complaint procedures, leading legal and litigation strategies;
• Developed and implemented Family Medical Leave Act rights, notifications, qualification, policies, procedures, forms, certifications, return to work, retaliation prevention, violation prevention, and training;
• Developed and implemented Americans with Disabilities Act rights, notifications, qualification, policies, procedures, forms, certifications, reasonable accommodations, return to work, retaliation prevention, violation prevention, and training;
• Employee verifications, subpoenas, garnishments, court orders, wage assignments, levies, child support, interrogatories, and new hire reports development and implementation of policies, procedures, forms, regulations, laws, training and manuals;
• Employer / Employee Relations, performance evaluations, compliance with state laws on compensation, exempt verse nonexempt employees, complaints, investigations, resolutions, progressive discipline, training, Affirmative Action Plan, grievance procedures and policies, laws, and regulations; and
• Corporate licensing, foreign authority to conduct business, licensing and registration compliance for professional employer organizations, city licensing, annual corporate reports, multiple worksite reports, franchise tax reports, and state client reporting, compliance with all state, federal and local licensing, and compliance for corporations and business reporting requirements.

Career Progression:
MetLife Insurance Company, Inc.
360 W Butterfield Road Elmhurst, IL 60126
Aurora, IL
World known leader in insurance products with sales throughout the nation.

Clerical / Customer Service / Receptionist (1989/1990 approximate dates --- 8-31-1997)
Human Resource Clerk/Customer Service/Receptionist, a detached office in Aurora with one temporary employee and five sales agents and a main office with over twenty employees.

Career Highlights:
• Servicing enforce policies, reviewing policies and applications, data entry of information, coordination of medical requirements, reviewing underwriting requirements; and obtaining all necessary information for completion;
• Recruiting, soliciting, training, interviewing, testing, and cold calling for recruitments and sales;
• Office responsibilities, supervision of detached office and sales agents, payment processing, receptionist, updating software, ordering supplies, typing, coordinating files, check writing, check book balancing, bank ledgers, customer complaints, resolutions, employee complaints, ethics monitoring, audits, tracking commissions and license applications

Career Progression:
E.I.C.C.
Tinley Park, IL 60477
An interstate trucking company distributing cargo throughout the nation.

Clerical / Customer Service / Payroll (1982 --- 1989/1990 approximate dates)

Career Highlights:
• Payroll checks
• Bank ledgers
• Employee / Employer relations

Education:
Certification of Completion:
2004 Investigation of Misconduct and Disciplinary Action
Lorman Education Services 10-26-2004
2004 FLSA and Illinois Wage and Hour Update
Council on Education in Management 9-30-2004
2004 Illinois FMLA Update
Council on Education in Management 9-29-2004
2004 Strengthening Your People Skills in the Workplace
Rockhurst University of Continuing Education 2-11-2004
2004 A Review of HIPAA Requirements for Small Employers
Lorman Education Services 1-27-2004
2004 Leadership through People Skills
Human Resource Association of Greater Oak Brook SHRM Local 212 1-13-2004
2003 Internal Investigations
Council on Education in Management 6-20-2003
2003 Employee Relations Law
Institute for Applied Management and Law, Inc. 5-2-2003
2003 How to Deal with Unacceptable Employee Behavior
Rockhurst University Continuing Education Center 3-24-2003
2003 State and Federal Personnel Laws
Human Resource Council 3-23-2003
2002 Return to Work Issues in Workers’ Compensation in Illinois
Lorman Education Services 7-11-2002
2002 Time Off in Illinois: State and Federal Laws on Employee Leave, Vacations, and Holidays
Lorman Education Services 3-13-2002
2002 Overtime Requirements and Exemptions in Illinois
Lorman Education Services 2-28-2002
2001 Untangling the Confusing Web of ADA, FMLA and Workers’ Comp Regulations
Padgette Thompson 2-6-2001
2001 Internal Investigations of Employment Issues in Illinois
Lorman Education Services 1-19-2001
2000 U. S. Equal Employment Opportunity Commission Technical Assistance Program
U.S. Equal Employment Opportunity Commission 6-28-2000 & 6-29-2000
2000 Employee Discharge and Documentation in Illinois
Lorman Education Services 4-18-2000
1999 Fundamentals of Personnel Law for Managers and Supervisors
SkillPath Seminars 12-8-1999
1999 Human Resources and the Law
Padgette Thompson 8-17-1999

Other:
1997-2001 Human Resource Training by George Hesik, Attorney at Law
1978-1982 Victor J Andrew High School – High School Diploma

Skills:
Drivers License and Endorsements
• Normal (class d) Illinois drivers license
Personal Computer Skills
• Internet
• Spreadsheet PC software
• Word Processing software
• Excel software
• Microsoft Access
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Windows
• WordPerfect software
• Email
• Intranet
• Personal Computer

Office Skills
• Answering multiline telephone system
• Copy machine
• Facsimile machine
• Calculator
• Typing
• Business writing: correspondence; letters; policies; procedure manuals; training manuals; safety manuals; and memos
• Ordering business supplies
• Supervising
• Training
• Prompt and thorough customer service
Physical Skills
• Lifting over 70 lbs
• Stand more than 8 hours
• Walking more than 8 hours
• Sitting more than 8 hours
Human Resource Skills
• Administration of benefit programs: health; dental; 401(k); credit union; and the like
• Analyze company compensation policies/programs
• Analyze prevailing rate of pay
• Arbitrate binding resolutions agreements
• Conduct employee orientation
• Consult with vendors
• Counsel labor
• Counsel management
• Develop personnel policies
• Develop personnel programs
• Develop training manuals
• Develop custom forms
• Ensure legal compliance with Federal, State and local laws/regulations
• Evaluate training effectiveness
• Perform performance reviews
• Form labor policies
• Investigate and resolve EEO complaints
• Investigate and resolve Federal, State and local laws/regulations complaints
• Investigate wrongful terminations (i.e. workers compensation injured workers)
• Organize and develop training activities and materials
• Prepare documents for presentation
• Recommend improvement of employment policies, processes and practices
• Resolve disputes
• Supervise labor relations
• Process employment applications
• Interview applicants
• Administer aptitude and skills tests to applicants
• Record data
• Data entry
• Verify employment eligibility of works
• Employee Records Management
• Answer inquiries
• Compile and maintain employment and company records
• Explain insurance policies and benefits
• Develop and obtain signed full release of liability statements
• Family Medical Leave: policies, procedures, administration, investigations, tracking, prevention of violation
• Americans with Disabilities Act: policies, procedures, administration, investigations, tracking, prevention of violation
• Hour and Wage: policies, procedures, administration, investigations, tracking, prevention of violation
• Equal Pay Act: policies, procedures, administration, investigations, tracking, prevention of violation, resolution
• Title VII: policies, procedures, investigations, prevention of violation, resolutions
• Discriminations: policies, procedures, investigations, prevention of violation, resolutions
• Harassment: policies, procedures, investigations, prevention of violation, resolutions
• Workers’ Compensation: policies, procedures, investigations, prevention of retaliation, resolutions
• Retaliation: policies, procedures, investigations, prevention, resolutions
• Employment Security: initial claims, appeals, hearings, benefit charges
• Business writing: correspondence, letters, memos
• Coaching and counseling
• Compensation
• OSHA compliance: Occupational safety, health, and environmental concerns
• Diversity, EEO/AA compliance, and employment law
• Labor and industrial relations

Additional Information:
Strengths
• Works well in a fast pace environment
• Works well under pressure
• Critical thinking and problem solving skills
• Able to resolve conflict in a prompt, thorough, and timely manner
• Independent research for further education
• Positive attitude
• Proficient
• Excellent communication skills (oral and written)
• Interpersonal skills
• Confidence
• Flexibility
• Self-motivation
• Leadership
• Teamwork

Reference:
Employment References:
George Hesick, Attorney at Law
(630) 789-6100
Tony Lachnit, President of Lachnit, Inc.
(630) 543-4006
George Romita Jr, Vice President of Georges and Sons
(630) 960-0308
Dr. Patricia Davis, Owner of Progressive Eye Care
(630) 527-1920
Michael Valente Sr., Owner of Valente Trucking Inc.
(708) 396-2380
Todd Hammond, Vice President of Central Leasing Management, Inc.
(630) 928-4700

Candidate Contact Information:

Name: Donna Benevice
Street: -	Phone: 815-836-2523
City: Lockport	Fax: -
State: Illinois
Zip: 60441
Web Site: