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Sales/Account Management/Customer Service Resume
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| Desired Industry: Education/Teaching/Training |
SpiderID: 3625 |
| Desired Job Location: Houston, Texas |
Date Posted: 9/13/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 09/14/2005 |
| Desired Wage: 35,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
I have over 10 years of experience in Sales and Account Management with Houston Area businesses, including an additional 5 years in Contracting with the United States Treasury Department. I have also obtained my Bachelor of Arts degree in Political Science and Public Administration.
With this experience, I would like to find a position that offers the ability to continue my education and training in that field, an active organization in planning and career goals for its employees, and a company that desires to have a healthy, motivated staff in constantly improving the company's mission and future.
Experience:
WORK EXPERIENCE
Star Furniture, Houston, TX
05/2002 to 4/2005
Sales/Design Consultant
▪ Performed design assessments in residential and commercial sites. Counseled clients regarding design elements, prepared written floor plans, collaborated on interior design ideas and created final drafts. Created contracts based on the client’s needs from the drafts that was developed; closed sales at well above average design consultant close rate.
▪ Creatively constructed an average of 30 personalized rooms per month using design methodologies from bubble diagrams, color schemes, and scale. Participated in bi-monthly design\sales seminars.
▪ Constantly received customer service survey of over 97% relative to employee average of less than 80%.
Banta Global Turnkey, Houston, TX
10/2000 to 8/2001
Account Coordinator
▪ Served as liaison between the customer and Banta on all aspects affecting the service(s) provided to the customer, including, but not limited to, production planning, output, quality control, and delivery of product.
▪ Maintained working knowledge of the customer’s products and Banta operations and procedures so as to fully appreciate service level requirements and additional value added opportunities to a turnkey facility.
▪ Ensured that Banta Global Turnkey has all required specifications, artwork, and any other pertinent information from the customer to complete jobs; monitored raw and finished goods inventory through all phases of production and provided inventory reports as well as other account-related reports to management.
SGI–Integrated Graphics Systems, Houston, TX
07/1998 to 10/2000
Account Specialist
▪ Managed a variety of accounts, including multi-product line accounts, by maintaining a full working knowledge of account forecasts, products, design intent, profitability, pricing, product line, invoicing, and installation.
▪ Processed assigned sales orders by reviewing input from sales staff and entering into a computer database system. Communicated to customers and sales personnel any developments and expectations with the order.
▪ Served as liaison for customers and suppliers for assigned accounts; assisted in scheduling meetings with customers. Oversaw the creation, tracking, installation and expediting estimates, art proofs, shipments, and credits.
▪ Prepared estimate requests, correspondence and/or quotes for customers by following established procedures and formats; produced and distributed required account-related reports; maintained appropriate inventory levels.
Big Ball Sports, Houston, TX
5/1996 to 07/1998
Production Manager
▪ Reviewed daily booking reports, prepare manufacturing orders for production and work with the print shop to maximize production schedules; prioritized major and specialty store orders to meet shipping schedules.
▪ Planned finished goods stock programs and monitor inventory levels, reviewed raw goods availability reports and assessed short and long-range needs for production and resolve inventory problems.
▪ Supervised receiving and invoicing staff to maintain proper billing and inventory control of product. Monitored and provided reports to management. Prepared the shipping projection report and report to customer service.
▪ Consulted with the chief operations manager and plant manager with raw goods to insure daily production.
Metropolitan Construction Services, Katy, TX
03/1994 to 05/1996
Sales Manager/Owner
▪ Drafted memos and proposals of non-technical nature; prepare and make-ready proposal packages for sales staff; generated, compiled, and maintained activity and invoice register reports for management review.
▪ Maintained employee, contract, vendor, and work orders/invoices and proposal files; perform quarterly audit reviews for compliance and prepare for tax filing. Performed minor bookkeeping function for employee payroll, accounts payable, and accounts receivable, including all records of office equipment and repairs.
▪ Solicited, evaluated, and negotiated with contract vendors for goods and supplies for construction projects.
Education:
Stephen F. Austin State University, Nacogdoches, Texas
06/1987
Bachelors of Arts in Liberal Arts
Skills:
COMPUTER SKILLS
▪ JDE Edwards
▪Windows 98, 00, XP, Internet
▪MS Office XP – Word, Excel
Reference:
Ellen Dunn - Banta Global 713/354-1300
Dayle Leon - Star - 281/492-5494
Michael Marak - Mgr Star - 281/492-5494
Candidate Contact Information:
| Name: Diane Andrews |
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| Street: |
Phone: 281-492-9951 |
| City: Katy |
Fax: - |
| State: Texas |
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| Zip: 77449 |
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| Web Site: |
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