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Help Desk,IT Support,Customer Service Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 3616 |
| Desired Job Location: Montr�al, Québec |
Date Posted: 9/10/2005 |
| Type of Position: Part-Time Permanent |
Availability Date: 11/09/05 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
I am interested in working with you people. I have good verbal and written conversation skills. My request for the above position is also supported by my educational experience which compliments my typing and communication skills.
Experience:
January 2005-Present Hewlett Packard
Other Duties Internal IT Support
Technical Support Representative
Help Desk/Customer Support Representative
Making tickets of End users issues.
Resolving users Issues related to PC, Remote Access and Other issue. Answering users Questions and giving the End User web links, phone numbers to resolve their matters. Routing tickets or warm transferring End user to theteamsResponsible of certain special Services.
August 04-Dec 04 Tele-Surveys Plus
Telemarketer/ Interviewer, CSR
Other Duties Surveys, receiving complaints &
Explaining corporations of them. Making
Tickets and keeping track of them.
Sales Representative,
Customer service Representative
April 2004-August 04 Future Shop
Customer Service Rep: - Cashier, verification,
Reception. (Part time)
Other Duties Getting analysis from E-mails, phone calls personal
meeting and notify the Store Manager and
Headquarters of them. Updating companies of new
demands defect in their products. Updating
companies of new demands of new customer and
defects in their products Data Entry,Warehouse
Supervisor, Help Desk ,Payroll Clerk and different
multi tasking assignments.
Feb 2004-March Presse Cafe
Cashier & various other Duties.
Dec 2003- ABN Jewelers & Maple Leaf Associates.
(Part time, special)
Gold Jewelry Whole Sale: - Security
Customer Service and IT manager.
Other Duties Elucidate storeowners on new designs in
Stone jewelry. Getting future orders, feedback and
Notifying the Operation Manager /ABN Jewelers of
them.
Summer 2002, 03, 04 Soho Central Co.
Sales/Promotion: - security and customer service.
Other Duties Receiving new demands from customers &
informing my Manager. Showing
client’s new trends in fashion
etc. Warehouse & IT Management.
Aug 2001-Feb2002 McDonalds Restaurant.
Crew member, Office Clerk etc.
Other Duties Receiving complaints & report to my Manager and
McDonalds head office of them. Data Entry,
Receptionist.
May 2001-August 2002 Caine Marketing
Telemarketer/ Interviewer, CSR
Other Duties Surveys, receiving complaints &
explaining corporations of them. Making
tickets and keeping track of them.
Sales Representative,
Customer service Representative.
Education:
2001- Present LaSalle College
Programmer Analyst
Major courses: C#, JAVA, C# Dot NET,ASP Dot NET HTML,VB Dot NET, VBScript JavaScript, Visual Basic Visual C++, Operating System’s 95-98-2000 – NT - XP, Linux.
Elements of Data Processing, Computer Architecture and Oracle (I, II, III),
Math: - Statistics, Calculus, and Algebra.
Skills:
I am a trusting and hard working person. I have the ability to do multi-tasking in order to reach deadlines. I am able to work under pressure always with a positive attitude.Computer Expertise: - I am extremely comfortable with Computers and all the Operating Systems (DOS, All Windows, and Linux & Mac’s) as well. I have very good typing speed, above 50 Words per Minute with 100% Accuracy.
Learning & Communication ability: - I am a quick learner, and I also have great communication and team work skills.
Word, Excel, Internet & Web Design, Power Point, Access, and all other Microsoft Office Tools & Works, Administrative abilities with UNIX/Linux and Macintosh.
Bilingual (French/English).I can also speak Chinese.
Additional Information:
My major interest lies in sports such as Weight training, Ice Hockey, Baseball, Golf and Squash. I also take equal interest in History and several general Knowledge subjects.
Reference:
Richard Orlando: - (Anglais) Professeur.
845-5956.
Nguyen Huu Con: - Oracle Developer (Entrepreneur d'oracle) Professeur.
862-9922.
Candidate Contact Information:
| Name: Mirza Jawad Baig |
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| Street: - |
Phone: (5140294-1916 |
| City: Montreal |
Fax: |
| State: Québec |
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| Zip: H2X 2B5 |
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| Web Site: |
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