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Call Center / Customer Service Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 3456 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 8/23/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: October 8, 2005 |
| Desired Wage: $24,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Undecided |
Objective:
I am seeking commitment to a full-time, long term customer service position.
Experience:
Work Experience:
July 2005 to current The Home Depot ‘V Milwaukee, Wisconsin:
Position: Phone Sales:
« Address and route incoming calls to appropriate departments
« Provide product knowledge to customers
« Make outbound calls to customers regarding will call orders
October 2004 to May 2005 Martin Luther King Health Services - Milwaukee, Wisconsin
Position: Clinic Receptionist / Switchboard Operator:
« Addressed and routed incoming calls to clinics
« Light office duties
« Appointment setting and follow-up
« Mail sorting
July 2003 to August 2003 OIC GM - Milwaukee, Wisconsin
Position: Summer Youth Monitor:
« Monitored children‘¦s daily program activities
« Assisted with field trips and outings
Jan. 2002 to Jan. 2003 Washington Mutual Insurance Co. - Milwaukee, Wisconsin
Position: Customer Service Representative:
« Addressed mortgage loan calls in a high volume call center setting.
« Processed payoff and beneficiary requests
« Handled inbound and outbound complaints
« Problem solved customer complaints
Aug. 1999 to Jan. 2002 J.C. Penney Catalog Center - Milwaukee, Wisconsin
Position: Customer Service Representative:
« Addressed calls in a high volume call center setting
« Updated catalog orders in database
« Serviced e-commerce accounts
Education:
Madison University High School - Milwaukee, Wisconsin
« August 1997 ‘V Graduated June 2000
Milwaukee Area Technical College - Milwaukee, Wisconsin
« Human Services Associates Degree
Skills:
« Microsoft Word
« E- Commerce
« Internet Research
« Problem solving / Complaint Resolution Specialist
« Typing 45 wpm
Additional Information:
I have received nine awards for providing Exceptional Customer Service and problem solving skills.
Reference:
Rodney Ivy - Management, MLK Health Services
Racine, Wisconsin Ph# 262-498-8706
Shontay Holloway - Daycare Owner / Child care provider
Milwaukee, Wisconsin Ph# 414-364-5119
Crystal Scott - Bank Teller
Milwaukee, Wisconsin Ph# 414-795-4422
Thomas Stewart - Real Estate Agent
Milwaukee, Wisconsin Ph# 414-350-7324
Candidate Contact Information:
| Name: Jamyra White |
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| Street: |
Phone: 414-202-4001 |
| City: Milwaukee |
Fax: - |
| State: Wisconsin |
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| Zip: 53225 |
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| Web Site: |
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