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Customer Service Representative Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 3420 |
| Desired Job Location: Long Beach, California |
Date Posted: 8/18/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 09/01/2005 |
| Desired Wage: 27000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Experience:
03/2005 – Present HSBC Salinas, CA
Bilingual Assistant Fraud Specialist
Responsibilities include receiving incoming bilingual calls from cardholders and merchants, providing exceptional customer service, identifying possible fraud trends though account data and client contact, resolving fraudulent issues and fraud case preparation. Also provided verbal/forced authorizations for merchants, reviewed incoming requests/correspondence, and performed appropriate maintenance on client accounts.
03/2004 – 03/2005 HSBC Salinas, CA
Bilingual Customer Care Representative
Responsibilities included receiving incoming calls from clients, responding accurately to English/Spanish speaking clients’ requests and inquiries, explaining complex billing procedures and calculations, using proactive fraud prevention, and provided monetary adjustments on accounts within established guidelines. Also responsible for being fully knowledgeable of features, benefits and procedures for all portfolios, reviewing daily updates/implementing changes with minimal supervision and adhering to inbound sales goals.
12/2003 - 2/2004 Pride Staff Scottsdale, AZ
Member Solutions Representative
Responsibilities included assisting members to locate medical facilities, physicians and medical suppliers within a national/local network. Also answered member/provider questions in regards to medical benefits, eligibility, issuing medical identification cards, routing to correct departments for assistance and mailing/faxing documentation to members/providers.
1/2003 – 10/2003 Homestore.com Scottsdale, AZ
Member Services Representative
Responsibilities included communicating with clients via phone/email and focusing on teaching clients on how to edit and maintain their website products. Also assisting clients with billing, technical support/troubleshooting and answering questions regarding products and website.
8/2001 - 1/2003 Adecco Phoenix, AZ
Customer Service Professional
Responsibilities included delegation and understanding of bank policies and legal
compliance. Responding accurately to English/Spanish speaking clients’ requests and inquiries, such as explaining complex billing procedures and calculations of finance charges, via phone, writing and e-mail. Also included maintaining security on client accounts, using proactive fraud prevention, meeting quality/production requirements, troubleshooting various telephone equipment and replacing if necessary, activation of service, taking payments and performing routine maintenance on accounts.
Candidate Contact Information:
| Name: Juan Vega |
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| Street: - |
Phone: 8317761720 |
| City: - |
Fax: - |
| State: - |
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| Zip: - |
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| Web Site: |
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