|
|
|
|
| Desired Industry: Management |
SpiderID: 3414 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 8/17/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: 50,000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To obtain a position in where I can utilize my excellent managerial, administrative, organizational, communication and problem solving skills.
Experience:
Internet Customer Service Manager-Primary point of contact for all online services
Oversee a staff of 14+, Interview applicants, train new employees. Conduct employee reviews. Monitor phone calls and live chats (online customer service live help). Answer and distribute emails for online sales, customer service and general information. Respond to daily reports on consumer shopping experiences, Create discount codes for corporations, maintain the company website and usage, create, send and maintain log (usage) of online gift cards. Maintain price adjustment database for online merchandise, allocate and pull merchandise for shipping. Obtain warranty information from vendors for consumers. Write up sales and maintain shipping schedule for consumers.
ABT ELECTRONICS, Morton Grove, IL 1996 - 2000
Dispatch Supervisor-Maintain delivery routes for the Chicagoland area
Oversee a staff of six. Train new employees. Maintain and schedule delivery runs for drivers. Schedules deliveries for customers. Schedule maintenance on delivery trucks. Maintain manifests. Make delivery changes. Monitored incoming/outgoing trucks. Handle manager calls (complaints). Maintained service of phones for drivers
Education:
Associate of Arts Degree Wilbur Wright College 2000
Skills:
ƒÞ 5 years of managerial experience.
ƒÞ 4 years of supervisory experience.
ƒÞ 5 years customer service experience.
ƒÞ Good Technical Skills (MS Office)
ƒÞ Bilingual: English and Spanish.
ƒÞ Results-oriented, driven and ambitious.
ƒÞ Excellent multi-tasking ability
ƒÞ Type 35 wpm
Candidate Contact Information:
| Name: Carmen Garcia |
|
| Street: - |
Phone: 773-617-1373 |
| City: - |
Fax: - |
| State: - |
|
| Zip: - |
|
| Web Site: |
|
|
|
|
|
|