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Operations Vice President Resume
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| Desired Industry: Healthcare |
SpiderID: 3410 |
| Desired Job Location: Tucson, Arizona |
Date Posted: 8/17/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 08/01/2005 |
| Desired Wage: 120000 |
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U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Masters |
Willing to Relocate: No |
Objective:
Healthcare * International Nonprofit Entities / Organizations
Motivated, results-oriented Director of Operations with cross-
functional experience in business planning, human resource
development, internal policies and procedures, and budget management.
Rock-solid reputation as astute problem solver and troubleshooter.
Demonstrated record of implementing programs that impact revenue
growth, enhance work productivity, and control operating costs. Build
and manage high performing employees and managers to achieve
strategic objectives and business goals.
Experience:
DIRECTOR OF OPERATIONS * YUKON KUSKOKWIM HEALTH CORPORATION,
BETHEL, AK
Promoted to direct organizational vision and strategic planning for
comprehensive healthcare system, including 48 community clinics.
Managed and developed 250 employees comprising of clinical
instructors, field training personnel, area supervisors, and
administrative assistants. Oversaw local, state, and federal
compliance matters related to Review and Approval Committee (RAC),
Community Health Aide Certification Board Standards, and Joint
Commission on Accreditation of Healthcare Organizations (JCAHO). Made
executive presentations to state advocacy associations, state
agencies, and federal partners. Elected as Vice President to
statewide Community Health Aide Program (CHAP) Board of Directors.
Administered operating budget exceeding $12 million.
Impact & Results:
Revenue Growth: Decreased employee attrition 75%, reduced operating
costs 40%, and doubled revenues by realigning organizational
structure of clinic delivery.
Staff Productivity: Increased productivity among supervisory staff
80% by implementing management training and expanding accountability
and general oversight for individual clinics.
Performance Improvements: Instituted measurable expectations and
performance appraisal system along with supervisory training program
in underperforming division. Direct efforts impacted productivity 80%
and revenues improved significantly.
Policies & Procedures: Gained organization-wide support for
incorporating standardized operating procedures for supply chain
activities. Supply chain logistics experienced 50% growth in
improvements.
PRESIDENT * REESE CARROLL, MIDLAND, TX
Delivered counseling and consulting services to individuals,
families, and groups in West Texas. Negotiated and coordinated
ongoing contracts with local, state, and county agencies. Created
wide-ranging marketing and business development plans to maintain
growing customer base.
Impact & Results:
Program Development: Contracted by local college to develop and
facilitate instructional program for community.
Revenue Growth: Enhanced program effectiveness and increased
revenues 50% for state-funded treatment program.
Marketing Plans: Embarked on aggressive marketing campaign, which
propelled continuous business growth at 100% for eight-year period.
New Business Development: Realized annual revenue goals 100% in
unstable, consolidating healthcare industry by redefining business
objectives and targeting new customer base for startup operation.
PROGRAM DIRECTOR * CLEARVIEW HOSPITAL, MIDLAND, TX
Managed various treatment programs for both mental health and
substance abuse. Conceived and implemented co-dependency treatment
program serving over 30 clients daily. Charged with effective program
administration, staff recruitment and training, and financial
management for department. Developed marketing initiatives and served
as public relations associate. Supervised 15 employees.
Impact & Results:
Program Development: Organized staff training program and introduced
internship program to lighten excessive overtime hours for
counselors. Newly employed programs reduced overtime expenses 20%.
Staff Development: Pioneered and promoted intensive team building
exercises for staff; program realized zero attrition in 18-month
period and over 40% savings in payroll expenditures.
SALES ASSOCIATE * BEALLS, MIDLAND, TX
Motivated and led 15-member sales team for billion-dollar retail
operations with over 500 stores nationwide. Trained and invigorated
staff to deliver top-quality customer service, assist customers with
merchandise selection, and consistently attain sales objectives.
Impact & Results:
Sales Training: Executed motivational methods to foster team
cooperation and enthusiasm for lethargic sales associates. Retail
store achieved 30% increase in sales.
SALES ASSOCIATE * SMITH ENERGY SERVICES, MIDLAND, TX
Marketed oil and gas services to local and regional producers in
Texas and New Mexico. Managed customer relations, addressed
complaints, and provided problem resolution.
Impact & Results:
Program Development: Influenced management to incorporate computer
reporting system in daily operations; overall productivity of field
sales personnel jumped 45%, allowing more time for new business
development.
Market Plans: Delivered $10 million in first 12 months by selling
new, innovative services in highly competitive market previously
controlled/dominated by larger corporations.
Policies & Procedures: Teamed up with District Operations Manager to
produce guidebook and personnel training manual.
PREVIOUS EXPERIENCE in operations management. Excelled in positions
that required acute problem solving capabilities and staff and
operations management expertise.
Education:
UNIVERSITY OF TEXAS, PERMAIN BASIN, ODESSA, TX
Master of Arts in Education, emphasis Counseling
Bachelor of Arts in Sociology and Psychology
Skills:
Core strengths and qualifications include:
* Multi-site Management
* Full P&L Accountability
* Supplier Contracts
* Customer Relations
* Program Development
* Resource Planning
* Sales Management
* Employee Development
* New Business Development
* Revenue Growth
* Market Plans
* Malcolm Baldrige Trained
Candidate Contact Information:
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