Project Management Resume

Desired Industry: Management	SpiderID: 341
Desired Job Location: Atlanta, Georgia	Date Posted: 11/6/2003
Type of Position: Full-Time Permanent	Availability Date: Immediate
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate:

Objective:
PROFILE
Skilled technical project manager with more than 15 years of progressive responsibility and experience primarily within the telecommunication and technical industry sectors. Diverse skill set is combined with outstanding operations, process and personnel management skills.

Proficiencies:
Project Management
Requirement Documentation
RFP Development
Technical Writing
Time Management
Financial Analysis
Training Development
Event Planning
Metric Analysis
Strategic Planning
Scheduling
Problem Resolution

Software: Currently retain proficiency in Access, Word, Excel, PowerPoint, Outlook, Explorer, Exchange, Netscape, MS Project, Visio, SQL, and Windows 95, 98, NT, 2000, ME, XP.

Experience:
Dabney Group �V 5/2003- 8/2003
Quality Assurance Consultant
Lead the evaluation of the Software Development Process (focused on software quality assurance) for TSYS Government Services. This included detailed modifications to existing Software Development process flows and procedures as well as the evaluation of existing Quality Assurance personnel. Streamlined the Quality Assurance test process removing redundant testing allowing increased test coverage and improved cycle times. Put in place all processes allowing the automation of test scripts using WinRunner and the addition of performance testing using LoadRunner. Defined processes and reports to be used for defect tracking using TestDirector. Developed the processes to allow remote customers to review test results over a secure web site saving the cost and time of travel to perform reviews.

Preferred Properties- Lawrenceville GA 9/2002 �V 5/2003
Project Manager
Managed the renovation of properties for rental purposes. Provided onsite leadership and quality monitoring of work crews used for light construction, electrical, painting, plumbing, carpeting, and landscaping. Scheduled the work crews for each site and ensured that all materials needed were available. Selected day resources as well as met with city and county inspectors. Tracked all payroll and material costs for each site during the renovation process. Also scheduled crews to handle issues at properties not under renovation.

BellSouth Customer Technologies�XAtlanta GA 2000 -12/2001
Senior Quality Assurance Manager
Managed a team of Quality Assurance Engineers responsible for BellSouth.net product releases. Created implementation plans and managed the installation of new products completed by team.
Facilitated all daily/weekly status update/problem resolution meetings involving my team��s projects. Provided updates to executive management during program review meetings. Handled all budgetary and personnel items related to the organization. I was involved in the coordination and planning of kickoff and reward events for the entire Quality Assurance organization.
�h Implemented Web-based registration system for BellSouth.net that could handle over 2000 registrations per hour. Performed testing using multiple operating systems as well as multiple browsers and hardware platforms; handled functional and performance testing.
�h Implemented guidelines for the development of automated test scripts using WinRunner. Coordinated the creation of a training program for automated testing.
�h Implemented a performance testing process for the QA organization that established baselines for all applications using LoadRunner; saved $2000 per day from vendors. Managed the development of a performance test training program for the SDC.
�h Coordinated the training and implementation of TestDirector for the development community.
�h Delivered quality products on time without need for emergency break fixes in production.

BellSouth.net�XAtlanta GA 1998 - 2000
Product Development Manager
Served as the Product Development Manager for mass market/consumer access products. I acted as liaison between marketing, software development, billing, engineering, and operations for all access related projects. Created project plans using MS Project and provided project management for the entire life cycle of assigned projects. Crafted detailed requirements to implement product requests from marketing, sales and other organizations. Participated in the evaluation and implementation of maintenance updates for BellSouth.net��s Internet backbone. Planned and facilitated all meetings and events related to my assigned projects. Delivered weekly presentations to executive management providing the status of all access related projects.
�h Analyzed the BellSouth regions to determine expansion areas and implemented the areas using PRI Extended Reach during 2000. Created a cost model that allowed the determination of a profitability break point for new cities.
�h Expanded the BellSouth.net dial footprint to cover 87% of the BellSouth region. Implemented 97 new cities in 11 months, generating 33% of the gross subscriber additions for BellSouth.net in 2000.
�h Recognized with Red Dot, the President's award and designated as a top performer.

Education:
EDUCATION & DEVELOPMENT
Southern Technical Institute�XMarietta, GA
Bachelor��s Degree, Electrical Engineering Technology

�h BellSouth Project management classes

Skills:
Project Management
Requirement Documentation
RFP Development
Technical Writing
Time Management
Financial Analysis
Training Development
Event Planning
Metric Analysis
Strategic Planning
Scheduling
Problem Resolution

Additional Information:

Hayes Corporation�XNorcross GA 1997 - 1998
Manager of Project Management
Managed team responsible for all lifecycle phases of Hayes client products including analog modems, ISDN, and broadband devices. Interfaced daily with CAD, QA, Marketing, Operations, Purchasing, Development and Product Management; provided weekly status reports to upper management. Provided program management with other vendors including Lucent. Created and maintained all BOMs. Team made monthly project release commitments to the company that were used for planning the purchase of parts and creating manufacturing build schedules.
�h Prepared Hayes Project Management for ISO 9001 certification.
�h Performed monthly audits ensuring ISO 9001 compliance; handled all budget requirements.
�h Facilitated company wide weekly project meeting detailing every active project.
�h Acted as development liaison to the Asia Pacific and United Kingdom development teams and facilitated weekly teleconferences.
�h Team of six project managers, managed more than 100 simultaneous projects.
�h Responsible for management of all group and personnel activities.

Hayes Microcomputer Products�XNorcross GA 1986 - 1996
Manager of Product Support, 1992 - 1996
Managed quality assurance and support groups that included more than 50 support representatives and Test Engineers. The first tier ACD group handled over 5000 calls per week. Tracked all field related problems for local, regional and international locations; provided detailed reports to upper
management. Acted as the project manager on the incorporation of non-Hayes support teams. Maintained full responsibility to make ship/no ship decisions on new products.
�h Managed the transition of Practical technical support from California to Georgia without a disruption to the customer, and at a lower cost to the company. Managed the transition of Cardinal technical support from Pennsylvania to Georgia with a higher level of service, and no disruption to the customers.
�h Prepared Product Support Engineering, and Technical Support for ISO 9001 certification.
�h Managed the creation of in house product and ISO training for all personnel. Training consisted of videos, instructor lead classes and labs.
�h Developed, maintained, and performed a suite of applications tests for all new Hayes, Practical, and Cardinal products. Tracked testing schedules using MS project for upper management.
�h Coordinated all team-building events for the organization.

Product Support Engineer/Senior Product Support Engineer, 1988 - 1992
Served as the company��s high-speed modem and data communications expert. Provided field support as needed; acted as SE assisting sales when traveling. Performed applications compatibility testing on all new products improving the ease of installation by customers. Administered engineering level support to major accounts and developers. Worked with research and development to resolve problems in the Hayes product line by providing feedback from customers. Resolved and documented problems working with environments such as SDLC, DECnet, Appletalk and Novell. Developed and delivered demonstrations used at trade shows.

Technical Support / Sr. Technical Support Representative, 1986 - 1987
Recognized for technical expertise on high-speed modems and data communications as well as an in depth knowledge of RS-232, Windows, AppleTalk and PCs. Provided phone customer support to global client base by duplicating and troubleshooting customer applications. Managed call volume in excess of 80 calls daily.

Candidate Contact Information:

Name: John "Mark" Cavender
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