Human Resources/ Staffing Professional Resume

Desired Industry: Human Resources	SpiderID: 3251
Desired Job Location: Jacksonville, Florida	Date Posted: 8/3/2005
Type of Position: Full-Time Permanent	Availability Date: Immediately
Desired Wage: $40,000.00
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
Sixteen (16) years of extensive and diversified experience in administration, human resources, staffing, management and operations, performed in both a healthcare and corporate setting.

Experience:
2005 to Present Team Staff Rx, Incorporated, Clearwater, FL
Contract Recruiter, Permanent Placement – Works Remote from Jacksonville, FL

• Responsible for fulfilling special project contract through the recruitment and placement of registered nurses for permanent positions in the Northeastern US. Reported to the Director of Permanent Placement.

• Utilized recruiting skills such as:

- Sourcing of candidates through use of the internet, referrals, cold calling
- Closing and Negotiation skills
- Communication and Interpersonal Skills
- Customer Service Skills

2003 to 2004 Kforce Professional Staffing, Incorporated, Tampa, FL
Accounts Receivable Analyst for Operations Team

• Responsible for overseeing and troubleshooting billing, collections and cash application processes for the pharmaceutical division accounts. Reported to the Director of Operations.

• Implemented and created tools to manage and streamline accounts receivable of approximately $20,000,000 per quarter (both flexible and permanent placement)

• Oversaw permanent placement invoices for quality assurance and accuracy

• Worked interdepartmentally to implement best practices, procedures and processes for billing and collections, including revenue capture through timecard and expense tracking

• Developed and delivered AR training for group directors and account managers on production team

• Developed AR Operations Manual, which documents best practices, processes, and reporting for AR

• Identified and corrected issues which created aged accounts, reducing AR from 19% to 7% within two months

• Awarded ‘Head and Shoulders’ Award for excellence – September 2003

• Awarded Professional Contribution Award - chosen by Director of Operations for excellence – September 2003

• Awarded MVP Award for outstanding achievement – chosen by peers and supervisors in Pharmaceutical Division, 3rd Quarter 2003

• Awarded Employee of the Quarter for outstanding achievement – chosen by peers company wide – 3rd Quarter 2003
2003 MedPro Healthcare Placement Solutions, Incorporated, Jacksonville, FL
Manager/Recruiter, Nursing Division

• Responsible for building the nursing division through the recruitment, marketing and placement of candidates (registered nurses, licensed practical nurses and surgical technicians) for both temporary, temporary to permanent and permanent positions. Reported directly to the Area Manager.

• Responsible for management and compliance of nursing employees, including day to day HR, payroll and professional documentation issues

• Responsible for building and maintaining contractual relationships with clients

• Supervised and succeeded in planning, implementation and meeting of division budget, gross margin, and profit/loss reports

• Organized and developed Procedure Manual for Nursing Division

• * Named as a High Achiever for April 2003, for meeting 169% of budgeted sales goals and 265% of gross margin

2001 to 2002 Sunbelt Staffing Solutions, Incorporated, Palm Harbor, FL
Regional Manager, South Central Division

• Managed between 30-40 Registered Nurses, Licensed Practical Nurses and Operating Room Technicians for team-oriented, nationwide, travel nursing company. Reported directly to the Director of Regional Managers, the Vice President and the President of the company.

• Recruited new assignments, extensions and permanent positions.

• Supervised payroll, housing, licensing, worker’s compensation, and human resources issues (including terminations) for nursing employees.

• Worked with regional marketers to negotiate extension of current assignment or reassignment positions to ensure retention of nursing employees – Result: Achieved approximately 95% retention rate among my nursing employees

• Spearheaded company referral bonus program in cooperation with the Director of Regional Managers

• Awarded ‘ Most Extensions and New Assignments’ Award –

- July 2001
- August 2001
- September 2001
- October 2001
- November 2001
- December 2001

• Awarded ‘Highest Margin’ Award in April 2001

• Awarded ‘Most Referral Hires’ Award for First Quarter 2002 – given April 2002

1999 to 2001 Pinellas Radiation Oncology Associates, Clearwater, FL
Office Manager

• Conducted office management, general administrative and billing tasks for a four-physician radiation oncology practice. Directly reported to physician partners at start-up of group; later reported to newly-hired administrator for the group. (Please Note: These were the same doctors at Cornerstone Cancer Center (see below); I was asked to join them when they created their own group.)

• Implemented, performed and maintained the Employee Health Insurance Program; account setup for physician practice; billing office charges, including payment posting, resolving aged accounts, troubleshooting and resolving denied claims with insurance companies and governmental agencies, managed care contracting credentialing of physicians, including state physician licenses, hospital staff privileges, and managed care organizations

• Arranged travel for both the physicians and administrator

• Arranged company events for the practice.

1997 to 1999 Cornerstone Cancer Center/Bardmoor Cancer Center, Palm Harbor, FL
Patient Services Coordinator – Front Office

(Note: Cornerstone Cancer Center is no longer in business.)

• Management of front-end operations for radiation oncology practice serving six physicians in a multi-million dollar practice serving a large, multi-community patient base. Reported to Facility Administrator.

• Arranged outpatient services and transportation for patients

• Created patient charts and prepared, maintained and organized medical records, including the handling of outpatient films

• Utilized Medical Manager software in order to schedule and confirm patient appointments

• Procured insurance authorizations from primary care physicians

• Trained front-end employees

• Implemented front office procedures including organization system when sister facility, Bardmoor Cancer Center, was built

Education:
Florida Community College at Jacksonville; Jacksonville, FL, 2005

Commenced work on Associate of Business Administration Degree, Human Resources Track

Candidate Contact Information:

Name: Joy Pozo
Street: -	Phone: -
City: Jacksonville	Fax: -
State: Florida
Zip: -
Web Site: