Support/Application Engineer Resume

Desired Industry: Information Technology	SpiderID: 3185
Desired Job Location: Manchester, New Hampshire	Date Posted: 7/28/2005
Type of Position: Full-Time Permanent	Availability Date: Immediately
Desired Wage: 50000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
I am searching for a position in Information technology that will allow me to strengthen my current skill set, as well as learning new technologies and grow as both a professional and a person.

Experience:
Vital Connections Inc Carmel, New York
IT Consultant September 1997 to September 1999
•Created and maintain two web sites with Front Page 2000

•Conducted web based research projects for various software and technical products.

•Compile research for company projects and presentations

Charles Schwab & Co. Phoenix, Arizona
Technical Support Help Desk June 2000 to July 2000
Responsible for troubleshooting advanced usage and navigational issues with Schwab electronic offerings.

• Installing Account managing software and trading tools, Velocity Software, Palm Pilot Software

• Quote Look-up , Password Reset, Remote Access to modify user account information

• Quicken 98, 2000, Money 98, 2000 Setup for online banking

• Microsoft Investor Online Setup

• Setup of user accounts on Legacy Database system and Web based setup

Keane Inc Tucson, Arizona
Technical Support Help Desk February 1999 to January 2000
Responded to Customer Service incoming calls regarding all issues with: Windows95/98/NT

• Installation and Configuration

• Network Setup and Troubleshooting

TCP/IP, Remote Access Services, Dial up Networking, Network Cards, Modems

• Fax / Email

MS Exchange, Outlook 2000, Outlook Express, MS Fax

• Multimedia and Peripherals

Sound cards, SCSI devices, Tape Backup, Zip Drives, Video Cards

• System Policies and Registry

Registry modifications both locally and remotely, System Policy Editor

• Internet Applications and Setup

Internet Explorer 3.0 – 5.5, MSN version 2.5 and 2.6 setup and configuration, Web Publishing Wizard, FrontPage Express

SkillSoft Corporation Nashua, New Hampshire
Technical Support Representative May 2001 to August 2001
• Troubleshooting Java Applications, Operating Systems, TCP/IP, Web Browsers, IIS

• Setup of computer based training software on IIS and client machines

• Configuring SQL Servers to work with computer based training products

• Worked directly with clients and System Administrators to setup and troubleshoot Java based applications

SkillSoft Corporation Nashua, New Hampshire
Level 2 Support Technician March 2002 to May 2003
Responsible for assisting front line support representatives and handling Escalations from front line support personnel

• Dealt directly with Engineering for assisting and ticket tracking for front line calls representatives.

• Supported Enterprise computer based training software on SQL Server and IIS based web servers.

• Helped System Administrators and Web Developers setup and configure Enterprise software for computer based training.

SkillSoft Corporation Nashua, New Hampshire
Lead Production Technician May 2003 to November 2004
Responsible for the following activities dealing with CD Production creation and distribution of computer based training software

• Operating and Maintaining Rimage Enterprise production system

• Processing external customer orders

• Maintaining computer systems inventory

• Maintaining software inventory

• Maintaining packing and shipping inventory

• Installing and configuring severs to run Rimage Enterprise Production Software

• Maintaining a complete library of applications, server software, client software, and courseware for distribution to clients and third party vendors

SkillSoft Corporation Nashua, New Hampshire
CD Production Supervisor December 2004 to August 2005
Responsible for running the CD Production department for SkillSoft Corporation

• Complete and detailed support of all products and courseware relating to the creating and distribution of SkillSoft Corporation products on CD's

• Responsible for every change related to order fulfillment, shipping and receiving, courseware libraries, enterprise software, and client software.

• Decision maker for all of Production for SkillSoft Corporation

• Responsible for coordinating efforts between Engineering, QA, Order Fulfillment, Business Application Development, and Marketing, Technical Writing regarding all updates and new products released to CD production

Education:
Dutchess Community College Poughkeepsie, New York
Associates Science Marketing September 1989 - May 1992

University of Arizona Tucson, Arizona
Bachelors of Science in Soil Science 1 January 1993 - May 1999
Year remaining

Skills:
Operating Systems (clients)

• Advanced Knowledge of Windows 95/98/NT/2000/XP

Operating Systems (server)

• Advanced Knowledge

• Windows NT 4.0

Proficient Knowledge

• Windows 2000/2003 Server
• Linux

Networking

• TCP/IP, RAS, Network Printing, DUN

Applications
IIS, SQL Server 2000

Hardware

• Hard drives, Video cards, Sound Cards, Modems, Motherboards, Network Cards. Monitors, Printers, Tape Backup

Software

• Office 2000/XP/2003

• Remote Desktop Connection, VNC, Dame Ware, Terminal Services

Additional Information:
MCSE NT 4.0 January 2001
A+ November 2000

Reference:
Available Upon Request

Candidate Contact Information:

Name: Jason Grosso
Street: -	Phone: 6032645592
City: Manchester	Fax: -
State: New Hampshire
Zip: 03103
Web Site: