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| Desired Industry: Management |
SpiderID: 3173 |
| Desired Job Location: atlanta, Georgia |
Date Posted: 7/27/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 8/1/05 |
| Desired Wage: $50k |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Successful career spanning 10 years: Including strong planning, organization development, and general management qualifications Possess outstanding team building, mentoring, and leadership skills Experienced in facilitating change in a workforce to support reengineering initiative and meet financial and quality objectives
Experience:
2004-Present Green Tree Servicing (GreenPoint Credit) Atlanta, GA
Senior Quality Assurance Analyst
Participated in the development and implementation of the quality assurance program, establishing monitoring controls and grading scales
Completed approximately 300-325 monitoring scorecards for collectors in order to ensure quality assurance
Performed periodic in-house audits on QA filing processes and queues
Planned, coordinated, & reported on special projects including development of monitoring forms, updating & maintaining QA database
Assisted in creating training curriculum as well as facilitated training classes that provided continuous coaching and development on compliance
1995-2002 Sears Regional Credit Card Center Atlanta, GA
Quality Asset Team Manager ( 2000-2002)
Managed staff of 11-17 employees who achieved or exceeded
production results with consistent coaching and development
Demonstrated talent for recruiting, interviewing, hiring, and
conducting performance appraisals while serving as liaison between
Human Resources and employees
Initiated and implemented an employee recognition program for
collections representatives which reduced attrition, hiring & training
expenses and elevated morale
• Conducted weekly training classes on call model & collection techniques
Commercial Credit Account Supervisor ( 1999-2000)
Administered customized invoice processing as required by customer
Utilized all available systems to skip trace and ensure accurate handling of all accounts worked
Controlled and maintained acceptable invoice delinquent roll rates
Responded to telephone / mail inquiries from customers regarding invoices, payments, faxes, and disputes
Scheduling Coordinator (1998-1999)
Responsible for scheduling 250 plus employees
Handled all specialty department scheduling
Implemented new scheduling procedures in order to better meet business needs
Accountable for absolute adherence which includes creating and smoothing schedules
Certified Collector (1995-1998)
Negotiated suitable payment solutions on 90-180 day delinquent accounts
Responsible for possible charge off prevention
Maintained and managed personal queue in order to prevent accounts from progressing to the next stage of delinquency
Education:
2005 University of Phoenix Atlanta, GA
Bachelor of Science, Business Management
Masters of Management Currently pursuing
Affiliations:
Sears Team Manager training, Credit Compliance Certification, CBS Call Model certification, Sears Six Sigma, FDCPA certified, Shaping Successful Asset Teams (SSAT)
Repeatedly recognized as one of top 10% teams nationally
Member of Sears Diversity Council (1999-2002)
Member of the Georgia Board of Realtors
Licensed Real Estate Agent / Realtor
Skills:
Microsoft Office: Excel, Word, Power Point, Outlook, Access
Peoplesoft/Oracle, TSYS, Witness & Contact Pro monitoring software, Fast Data, Mosaix, CHAMPS, Focis, TCS scheduling software, S.C.O.P.E.S, Xerox, WMS, GAMLS, GAFMLS
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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