Bilingual Customer Service Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 3155
Desired Job Location: Toronto, Ontario	Date Posted: 7/25/2005
Type of Position: Full-Time Permanent	Availability Date: ASAP
Desired Wage:
	U.S. Work Authorization:
Job Level: New Grad/Entry Level	Willing to Travel:
Highest Degree Attained: High School/Equivalent	Willing to Relocate:

Objective:
To obtain a full time position in Customer Service.

Experience:
Donor Relations Assistant September-November 2004
Doctors Without Borders(MSF), Toronto

Handle donations via phone or mail.
Write and edit letters to address specific donor requirements including personal thank you letters.
Assist with various duties related to donor relations/fundraising.
Provide administrative duties and special assignment.
Answer all incoming calls.
Research and respond effectively to donor concerns and information request either by phone or mail.
Maintain and update donor information in fundraising database.
Making thank you calls to new and old donors.
Create/send card for in honour and in memoriam donations.
Update or create new letters to address specific concern.
Assist donor relations coordinator to maintain procedures to ensure all work effectively and efficiently in accurate and timely manner.
Provide reception relief when needed.
Be an active team player.

Crisis Telephone Counsellor June-September 2004
Oasis Center Women (Elle-Ecoute), Toronto

Inform and assist French-speaking women who have undergone forms of assault
Provide counseling services and emotional support.
Provide written and oral reports on each clients for the manager.
Refer the women to community resources as needed
HIV/AIDS Awareness Workshop Facilitator 2003-2004
Network of the African Researchers, Toronto

Prepared documentation and logistics on HIV/AIDS
Responsible for all incoming calls, filing and data entry
Welcomed clients and located staff member for them to speak with.
Organized workshops for young French-speaking mothers on the prevention of HIV/AIDS
Provided outreach services by visiting other agencies and informing them about Network of the African Researchers.

Volunteer 2002
Salvation Army, Ossington, Toronto

Assisted elderly and homeless persons to find clothes and other needed items.
Prepared and served food at shelter.

Medical Assistant 2000
PAM(World Food Program) & Red Cross, Congo-Brazzaville

Education:
MS Office XP & Customer Service Excellence 2004
St. Stephen's Employment & Training Center

Business English.
Customer Service.
MS Office XP & Windows XP.

Skills:
Certificate in Customer Service Excellence
Experienced in a social community service environment
Positive attitude and well organized
Strong communication skills, both verbal and written
Bilingual (English, French)
Proficient in Windows XP & MS Office XP.

Reference:
References available upon request

Candidate Contact Information:

Name: Estelle Bebelo
Street:	Phone: 416 467 09 12
City: Toronto	Fax: -
State: Ontario
Zip: M3C1E6
Web Site: