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Network Engineer/Technical Support Engineer Resume
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| Desired Industry: Information Technology |
SpiderID: 3107 |
| Desired Job Location: Fremont, California |
Date Posted: 7/17/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 08/14/2006 |
| Desired Wage: 65,000-70,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Network Engineer
Experience:
Infobond Inc, Fremont, CA 01/2006 - Present
Network Engineer (independent contractor)
Alex is able to quickly evaluate project needs and provide appropriate solutions
in a timely manner. Can multitask seamlessly and perform under pressure.
President Infobond Inc.
Responsible for delivering Pre-sales and Post-sales technical support
for over 50 customer networks.
Successfully moved entire internal IT infrastructure from one office
to another and handled all modification necessary to maintain full
functionality.
Resolved Customer issues relating to application, systems, and networks.
Supported full range PC hardware. Including Servers, Laptops, and Desktop
systems.
Supported, configured and maintained both customer and internal Routers,
Switches, and Firewalls.
Installed, tested, and supported Customer LAN, WAN, and WLAN
infrastructures.
Coordinated with external partners and contractors to deliver external
resources required for project completion.
Managed and monitored WAN connection quality for all customers.
Analyzed and troubleshot network traffic and routing issues.
Reviewed, updated, and implemented customer/internal network designs and
topologies.
Setup and maintained several test environments for troubleshooting and
stability testing purposes.
Recommend and handled technology purchases and maintenance contracts
for customers.
Performed security and performance evaluations of purchased product before
delivery.
Implemented and maintained both internal and customer VPN/Remote access
solutions including access to remote networks using different equipment.
Traveled to customer sites to perform in person technical assistance and
maintenance.
Designed full secure network topologies utilizing DMZ, NAT, PAT, IPSEC
and IKE technologies.
Supported complex large scale switching environment utilizing several
technology platforms in unison.
Designed, implemented, and executed network backup solutions for internal
network.
Managed users accounts and file security for internal network.
Handled software and hardware updates for internal network.
Troubleshot operation delays within the internal production environment.
Installed and maintained internal DHCP, WINS, FTP, WEB, and File servers.
Installed and maintained internal PC hardware. Including troubleshooting
both hardware and software issues with desktops and laptops.
Designed and built internal network and server racks/enclosures.
Galgon Industries Inc, Fremont, CA 05/1998 - 10/2005
Network Engineer
"Alex's ability to design, implement, and troubleshoot mission-critical
technologies is unsurpassed works tirelessly to meet or beat project
timelines and never hesitates to stay late or come in early well respected
by his peers." - Excerpts from 2005 performance evaluation.
Participated in design and implementation corporate LAN/WAN topology
carrying TCP/IP traffic between six remote offices located throughout the
U.S. and U.K. with 200 internal company users.
Performed setup Windows 2000/2003 and Novell NetWare 6.0 servers including
installation and troubleshooting, integration, diagnostics, repairing, and
debugging of complex network issues.
Managed user accounts and groups, security implementation, server back-ups
and restoring files.
Upgraded network hardware and software components as required.
Assisted the I.T. Manager in various projects to analyze, evaluate, test,
and implement new technology solutions.
Technical Support Engineer/Systems Administrator:
"Earned a reputation for quickly responding to trouble tickets, prioritizing
user requests, and resolving complex issues. Successfully resolve hundreds of
issues monthly without requiring escalation to a higher tier."- Roark Pinkerton,IS Manager
Completed daily support tasks and technical difficulties for end-users in
their systems.
Provided both onsite support for internal users and phone support for
external remote users via phone and email.
Performed diagnosing, troubleshooting, and resolving technical issues with
desktops/laptops and other computer hardware, operating systems and software
applications.
Used Symantec Ghost software to create library of software images and
distribute images as required.
Performed troubleshooting of network connectivity or server problems,
monitoring and backup servers.
Developed troubleshooting and technical procedures to be used by IS
Department.
Marin General Hospital, Greenbrae, CA 01/1998 - 05/1998
Contractor/Technical Support Engineer
Galgon Industries Inc, Fremont, CA 09/1997 - 01/1998
Contractor/Systems Administrator
Sprint Corporation, Minsk, Belarus 05/1994 - 09/1997
Technical Support Engineer
BelTelecom Republican Association, Services Center, Belarus 03/1992 - 05/1994
Telecommunications Engineer
Education:
Bachelor's Degree in Computer Science (BSCS).
Belarusian State University of Informatics and Radioelectronics,
Computers and Network Systems Department, Minsk, Belarus, 1997
Bachelor's Degree in Telecommunications Engineering (BSTE).
Belarusian State University of Informatics and Radioelectronics,
Telecommunication Systems Department, Minsk, Belarus, 1992
Certificates and Training:
Microsoft Certificate, Update Support Skills MS Win NT4.0 to Win2000
New Horizons Computer Learning Center, San Jose, CA, 2000
Network Communications and Internet
Academy of Networking, Technical Education Center, Minsk, Belarus, 1997
Fiber Channel Technologies
Academy of Networking, Technical Education Center, Minsk, Belarus, 1997
Skills:
- Operating Systems: Windows 98/NT/2000/2003/XP, Novell Netware 5.x/6.x,
Cisco IOS 11.x-12.4, UNIX (Xandros, Linux, Sun Solaris 8.0).
- Hardware: Cisco Routers - 2600, 2800, 3640, 3660, 3845, 7200;
Switches - Cisco 1900, 2948, 2950, 3500, 3560, 4506, 6500, 3Com 3C39036,
LinkSys SRW2016, Alpine 3808, APC AP 9211 Master Power Control Switches;
Firewalls Cisco PIX 515, NetScreen NS-5XP, NS-25, FortiGate 50, 60, 200,
300A, Symantec 200R; Cisco VPN Concentrators - 3000, 3005, 3015; Orthogon
Highh Speed Network Wireless System - OS Gemini 5840; HP, Dell, Compaq
servers, workstations and laptops; IBM, Gateway, Apple, Macintosh PCs;
HP and Lexmark printers.
- Software: Microsoft Office 9x/2000/XP, Lotus Notes R5/R6, First Class
Client 8.0 , Visio 2000, File Maker Pro 5.5, Symantec Ghost 10.0, Symantec
PCAnywhere 10.5, Symantec AntiVirus 9.0, FortiClient 3.0, Veritas Backup 9.0.
- Protocols: TCP/IP, UDP, IPX, RIP, IGRP, EIGRP, BGP, OSPF, PPP.
- Telecommunications: Various Internet connections (VPN, T1, X.25, Frame Relay).
- Tools: Solar Winds Network management; Etheral, WildPackets OmniPeek ,
EtherPeek Network and Protocol Analyzers; GFI LANguard Network Security Scanner,
HP Open View, Cisco Works 2000, Cisco Network Assistant, Cisco TFTP Server, SSH
Secure Shell, PuTTY, VNC Viewer.
- DBMS: Oracle 11i, Lotus Domino.
- Programming: HTML, Java Scripts, UNIX Shell Scripts.
Additional Information:
I am an experienced engineer with a well-rounded background in computer science, telecommunications and electronic engineering. I find great pleasure working in any of these fields. My expertise includes diagnosing, troubleshooting, and resolving issues surrounding Windows NT, Windows 2000/2003 and XP, Novell Netware 4.x and higher, MS Office, e-mail, network connections, computer hardware, peripherals and software. I have always possessed a flexible attitude and strong commitment to my employer. In addition to the above, I am reliable, a quick learner with ability to grasp new technologies, adept at utilizing information and acting immediately, enthusiastic, a team player, and a self-starter who meets deadlines effectively.
Reference:
Available upon request.
Candidate Contact Information:
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