|
|
|
|
| Desired Industry: Collections |
SpiderID: 3094 |
| Desired Job Location: Toronto, Ontario |
Date Posted: 7/15/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/14/2005 |
| Desired Wage: 30000 |
|
|
U.S. Work Authorization: No |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: MBA |
Willing to Relocate: Yes |
Objective:
Always ready to use my extensive business management experience and Spanish-spoken Latin cultural background in any area of your company, to commit & deliver superb customer service in exchange of increased repetition sales. A happy smile makes me 200% satisfied to smile happy.
Experience:
CONSEJO NACIONAL DE LA INDUSTRIA MAQUILADORA DE EXPORTACION, A. C. (Non-profit Enterprise Association). Mexico City, Mexico. February, 2005-April, 2005. Maquila (Assembly Plants) Checker. Salary: $14,000 USD per year (no bonuses).
Answer Maquila member’s phone calls.
Person in charge of the elaboration of manuals of policies and procedures related to the Checking Unit.
Person in charge of elaboration of formats for internal use of the Checking Unit within the Association.
Authorized Visitor/Checker of facilities inside assembly plants.
Understanding and analyses of processes of assemble for Maquila plants.
Rise and collate of official documents to Maquila plants.
Pictures taking to inside facilities of Maquila plants.
Elaboration of reports of visits with aims of analyses by “Committee of Dictaminacion.”
Pursuit in statistical controls of process.
Elaboration of visit report.
Preparation and presentation of report of opinion before the “Committee of Dictaminacion” of the Association.
Scanning of documents to create support of each file related to companies visited for plant checking.
www.cnime.org.mx
POSTRES CLOC, S. A. (Family owned food manufacturer & distribution business). Ciudad Victoria, Tamaulipas. Mexico. October, 2002-March, 2003. General & Manager & Business Owner. Salary: Depended on company’s profits.
Active money investor.
In charge of home deliveries.
Customer Service.
In charge of money collections.
Elaborated Sales Invoices.
Inside & Outside B2B Sales: FAMSA (Home Electronics & Appliances Store), UNIVERSIDAD AUTONOMA DE TAMAULIPAS (State College Cafeteria), ARCE STOP (Convenience Store & Gas Station).
ALFA & OMEGA CORPORATIVO DE SOLUCIONES, S. A. DE C. V. (Skiptracing & Money Collection Call Center Company). Mexico City, Mexico. October, 1997-July, 2000. Director of Administration & Sales. Salary: $13,000 USD per year. (No bonuses, no benefits)
Heavy “cold-calling” B2B Outside Sales: MULTIPACK (Package Delivery Company), THE ASSOCIATES (Dallas, TX Based Financial Company), CALIFORNIA COMMERCE BANK (Los Angeles, CA based Banking Company), TRES R DEL NORTE (Industrial Refrigeration Maintenance Company).
In charge of personnel recruiting and firing.
In charge of all stationery and office equipment buying.
Designed and kept up-to-date the company’s marketing materials.
Designed, organized and executed audits within the Operations and Systems Departments as well as in the In-house Database System.
Managed mass-mailing logistics.
Managed delivery and non-delivery of mass mailing statistics.
Acted as higher hierarchy liaison between debtors and in-house collectors when very harsh negotiations occurred.
Heavy Customer Service.
Supervised 20 employees.
Elaborated Sales & Commission Invoices in a weekly basis.
GOLDFARB CONSULTANTS MEXICO, S. A. DE C. V. (Automotive Consulting & Market Research). Mexico City, Mexico. May, 1996-July, 1996. Field Analyst: Mystery Shopper. (this was a short term period job). Salary: $300 USD commissions for the whole project performed.
Disguised as a “new car” buyer and applied market research surveys to sales persons working at selected local FORD dealerships.
Arranged and analyzed numerical results.
Elaborated reports with conclusions, suggestions, solutions.
Customer Service.
ARRENDADORA PRIME BITAL, S. A. (Leasing). Mexico City, Mexico. December, 1994-May, 1996. Legal Collections Manager-Central Mexico Region. Salary: $26,400 USD (included productivity bonuses and company benefits).
Organized, handled and delivered IOU’s along with debtors files to company lawyers so to start judiciary proceedings.
Participated in negotiations efforts for bankrupted money collections. (TRANSPORTES NORTE DE SONORA, Bus Company).
Prepared day-to-day receivables statements (money owed and interests) sided along with the debtor’s file.
Handled and delivered monthly statements through mass mailing.
Repossessed cars and other goods with quality check-ups for later auctioning.
Analyzed, corrected and sorted new data files of actual customers to be updated in the In-house database systems.
The job started as a Database Administration position and worked in conjunction with the Systems & Operations Department.
Supervised 2 employees. www.bital.com.mx www.hsbc.com.mx
BANCO INTERNACIONAL “BITAL”, S. A. (Banking). Mexico City, Mexico. January, 1994-December, 1994. Commercial Banking Accounts Executive. Salary: $26,400 USD (included bonuses and company benefits).
Inside/outside banking products and services sales: Customer satisfaction.
Delivered full customer service within the branch office.
Handled, executed and solved up to a 100% of all customers’ back office complaints.
Analyzed, prepared and scored actual, new and over-due credits and loans.
Was in charge of short and long term CD investments.
Started as a Trainee position. Supervised 12 employees. www.bital.com.mx www.hsbc.com.mx
SURVEY’S, S. A. DE C. V. (Medical Market Research). Mexico City, Mexico. September, 1991-October, 1991. Field Researcher (Temporary Job). Salary: NA.
Applied market research surveys to selected medical physicians within the Mexico City medical community.
Analyzed data and prepared results.
Delivered a written report showing conclusive data and solutions for immediate action in new sales methods.
Education:
Full-time Executive MBA, INSTITUTO DE EMPRESA, Madrid, Spain. October, 1996-July, 1997. Major in Marketing: Advertising & Customer Service Operations. Minor: Finance.
1st Business School in Spain & 4th European Business School (Financial Times, Sept. 6, 2004). 20th World Ranking Position in MBA programs (Wall Street Journal, Sept. 22, 2004). 21st World Ranking Position, MBA Business Schools (Economist Intelligence Unit). www.ie.edu
Bachelor (Licenciatura) in Business Administration, UNIVERSIDAD ANAHUAC. Mexico City, Mexico. September, 1987-December, 1991. Major: Finance. Minor: Marketing. www.ua.mx
Seminar in the Correct Use of Public Speech, “The Force of the Word”, COLEGIO DE CONTADORES PUBLICOS DE MEXICO, Mexico City, Mexico. November, 2003.
Seminar in Finance, “Formation of Business Executives”, INSTITUTO TECNOLOGICO DE ESTUDIOS SUPERIORES DE MONTERREY-BANCO INTERNACIONAL, Mexico City, Mexico. January, 1994-September, 1994.
Seminar in Sales, “Sales Force Management”, THE WHARTON SCHOOL OF BUSINESS-THE UNIVERSITY OF PENNSYLVANIA. Philadelphia, PA. USA. November, 1991.
2nd. Latin American Advertising Congress, “Opening: Latin American Attitude Towards the World”, INTERNATIONAL ADVERTISING ASSOCIATION. Mexico City, Mexico. October, 1991.
2nd. International Marketing Symposium, INSTITUTO TECNOLOGICO DE ESTUDIOS SUPERIORES DE MONTERREY. Mexico City, Mexico. February, 1998.
Skills:
PERSONAL SKILLS
Road-Warrior, Globe-trotter, Precise, Concise, Direct, Administrative, Creative, Experienced to Negotiate, Analytical, Teacher, Learner, Team-Worker. Knowledge of Paper Folder Machine operation (Pitney-Bowes), HP Financial Calculator.
SOFTWARE SKILLS
JD Edwards OneWorld, CRS (Consumer Resource Software/SCO). HOGAN/CIS (Computer Sciences Corporation). HP3000 (Hewlett-Packard). VAX/AS400. Web Browsers: Netscape, Explorer, Mosaic, Opera; AOL, Compuserve. Microsoft Office: Excel, Word, Power Point, Access, Outlook. Basics in programming language: UNIX and Pascal.
LANGUAGE SKILLS
Spanish (native), English (92%), basics in French (12%).
Candidate Contact Information:
| Name: Octavio Uruchurtu |
|
| Street: |
Phone: 416-264-1884 |
| City: Toronto |
Fax: - |
| State: Ontario |
|
| Zip: M1K 5J7 |
|
| Web Site: |
|
|
|
|
|
|