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Customer Service Rep. Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 3034 |
| Desired Job Location: Spokane, Washington |
Date Posted: 7/7/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: July,11,2005 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Experience:
ICT Group Inc. Spokane, WA 02-2003 to 05-2005. Inbound call center. Handled incomming calls form new and existing customers for a major cell phone company. Set up new customer accounts, updated current customer accounts. Activated and deactivated cell phones. Took payment information using credit cards and phone cards for air time. Ordering and shipping of new and replacement phone/accissories for customers. Helped customers fix problems with phones and services, and redirected customers based on and individual basis.
Education:
Morgan Hill Adult Education.
GED in 1994.
Skills:
10-key by touch, phone sales, customer service, credit card and check-by-phone transactions, inventory, new customer set-up, data entry, ordering products for customers, multi-line phones. Positive attitude, professional manner, team player, following directions, punctual, organized, cheerful, willing to learn new things, and flexible
Candidate Contact Information:
| Name: Michelle Labish |
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| Street: |
Phone: 509-362-1540 |
| City: Spokane |
Fax: - |
| State: Washington |
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| Zip: 99212 |
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| Web Site: |
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