|
|
|
|
| Desired Industry: Banking/Mortgage |
SpiderID: 2987 |
| Desired Job Location: Knoxville, Tennessee |
Date Posted: 6/30/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 08/01/2005 |
| Desired Wage: 39000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Seeking a position where my diverse background of experience in
corporate training, employee development, financial services,
customer service, sales/marketing, and operations management will be
an asset.
Experience:
03/97 - Present KNOXVILLE TVA EMPLOYEES CREDIT UNION
Knoxville & Morristown, TN
The following details my career growth and significant achievements
with this regional credit union. Earned several promotions into
increasingly responsible roles and played a team role in improving
employee performance, managing client relationships, and retaining
and growing business. Earned a reputation for the ability to
increase loan portfolio and deposit accounts, reduce loan delinquency
rates, and maximize profits and productivity. Specific
responsibilities and achievements by position include:
Training Supervisor (01/03-Present); Training Specialist
(05/01-01/03):
* Travel to various branches throughout the area to lead new
employee orientations and provide training on new bank products,
services, and technical systems.
* Lead classroom and on-the-job training on topics including
customer service expectations; technical system applications;
corporate procedures; industry, state, and federal laws/regulations;
and sales techniques.
* Developed a product knowledge test system and supervised the
testing process.
* Observe staff performance and make determinations for additional
training to improve skill levels in specific areas.
* Meet with other training specialists to create new ideas for
designing more effective sales training programs and processes to
improve employee retention and understanding of information.
* Keep manuals up-to-date with all revisions.
* Served as the Project Manager for two major computer program
upgrade projects.
* Nominated for Employee of the Quarter.
* Earned the Most Assists Award in September 2003 and the Most
Rebounds Award in January 2003.
* Earned high ratings on performance evaluations and was awarded a
cash bonus in December 2002 by the V.P. of Human Resources for
corporate contributions. Received similar bonuses every year since
2001.
* Earned a bonus from the V.P. of Branches for exceptional
performance while filling in as the Branch Manager of the Morristown
West branch for four months.
Senior Loan Officer (11/00-05/01):
* Supervised all aspects of the loan process from origination
through processing and ensured compliance with corporate procedures
and state laws while originating conforming and non-conforming loans.
* Developed new business through sales/marketing efforts involving
following-up on sales leads and generating referrals from satisfied
clients.
* Obtained all verification information, processed all
documentation, and maintained strong relationships with clients and
industry professionals throughout the region.
* Consistently exceeded production goals in areas including average
monthly calls answered, caraways selling percentage, credit
protection penetration, and loans booked per month.
* Earned the highest ratings on annual performance evaluation.
Member Services Representative (03/97-11/00):
* Assisted clients in opening new accounts, completed transactions,
answered questions regarding bank products and services, provided
reliable support, and created customer loyalty.
* Used cross-selling techniques to market and promote additional
banking services to existing customers.
* Interviewed and counseled loan applicants, processed
documentation, and closed loans.
* Completed the Leadership Development Program in October 1999.
* Earned the highest ratings on annual performance evaluations for
exceeding expectation across all categories.
* Exceeded the team average in phone calls answered, cross selling
percentage, number of loans booked, and credit protection penetration.
Additional Experience:
Business Manager, Raley-Vaughan Motor Company, Inc., 01/96 - 02/97
Affiliate Broker, All Seasons Real Estate 100, 09/94 - 01/96
Manager, Custom Care Cleaners, 03/86 - 09/94
Education:
Tusculum College, Knoxville, TN
Currently working on Bachelor's Degree in Business Management
Carson Newman College, Jefferson City, TN
Completed two years of coursework toward a Bachelors Degree in
Social Services
Walters State Community College, Morristown, TN
Knoxville Business College, Knoxville, TN
Completed coursework in English, Mathematics, Sociology, and Business
Affiliations:
* Campaign Coordinator, State Representative Campaign (2004)
* Mentor, Beaumont Elementary School (1998-2002)
* President, Jefferson County Political Party Women Club (1998-2000)
* County Chairman, Young Leaders for Presidential Candidate (1992)
* Alternate Delegate, Political Party National Convention (1992)
* Organized and participated in campaign activities in State Senate
and U.S. Congressional Campaigns (1992)
* Elected State Executive Committee Woman for 4th Senatorial
District (1990-1994)
* Chairman, Jefferson County Young Political Party (1989-1991)
* Decoration Committee Head, annual Lincoln Day Dinner (1989-1992)
* Jefferson County March of Dimes Committee Member
Skills:
Overview of Business Qualifications
Motivated professional with an extensive record of corporate
training, employee development, customer service, sales, and new
business development experience in the financial services industry.
My ability to make an impact in any business environment has been
demonstrated by my employment record and proven ability to adapt to
new and more challenging business roles. The following highlights my
broad range of strengths that can be transferred to any industry:
* Corporate Training: Supporting the strategic planning,
development, implementation, and improvement of new hire, sales,
product, and technical training programs; coordinating training
activities; and leading training sessions both on-site and in
classroom environments. Participating on teams that develop and roll-
out training programs.
* Customer Service: Serving as a front-line company representative,
advising clients on product or service selection, ensuring
satisfaction, and generating referrals.
* "People" and Communication Skills: Building customer
relationships and working as an integral team member to achieve
objectives.
* Sales/Marketing: Developing sales and marketing strategies and
implementing sales efforts that improve company name recognition,
expand the customer base, and generate continuous revenue/profit
growth.
Additional Information:
Barbara Atkins Evans
1210 Ashwood Drive * Jefferson City, TN 37760
Home: (865) 475-7578 * Cell: (423) 231-2242
Email: biatkins@email.com
Dear Prospective Employer:
Throughout my professional career with a regional credit union, I
have gained experience in accounting, financial services, sales, and
customer service. I am interested in opportunities that will allow
me to contribute my diverse background of experience and have
enclosed a copy of my resume that highlights the strengths that will
make me a strong candidate for a position with your organization.
Please allow me to highlight a few of my strengths and experience
that can be transferred to any industry:
* Training and supervising employees, conducting performance
evaluations, providing counseling; and maintaining high levels of
morale.
* Overseeing multi-site training/educational programs, preparing
training materials, developing curriculums, and earning top ratings
from students.
* Utilizing sales and customer service skills to generate
revenue/profit growth and expand the customer base.
As my letter and resume cannot fully communicate all of my
qualifications, I would greatly appreciate the opportunity to meet
with you personally so we may discuss your needs and objectives,
along with my proven abilities to fulfill them. I thrive on
challenges, and believe you will find my background will make me a
valuable addition to your organization. Please contact me at your
earliest convenience.
Thank you for your time and consideration. I look forward to
hearing from you.
Sincerely,
Barbara Atkins Evans
Candidate Contact Information:
| Name: Barbara Evans |
|
| Street: |
Phone: 865-475-7578 |
| City: Jefferson City |
Fax: - |
| State: Tennessee |
|
| Zip: 37760 |
|
| Web Site: |
|
|
|
|
|
|