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Customer Service Call Center Technician Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 29858 |
| Desired Job Location: Alexandria, Virginia |
Date Posted: 11/12/2009 |
| Type of Position: Part-Time Permanent |
Availability Date: Nov 12 2009 |
| Desired Wage: $40,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
Customer Service role
Experience:
Customer Service Support
USDA 2005-2008
Beltsville, Maryland
-Meeting high volume performance standards,
-Meeting required standards of service,
- Order tracking
- Receptionist duties
- Data entry
- Customer relations
-Word processing
-Received IT Support Requests via Telephonic, Fax, e-mail, direct visit
-Provide assistance to Users/Clients with available resources
-Create tickets/work orders through automated tracking tool to monitor/record support requests
-Performed follow up status on active tickets per request
-Create and Dispatch tickets/work orders as warranted
-Escalate unresolved cases as deemed necessary
-Received equipment for maintenance or replacement
-Conducted service surveys with clients/users
-Generated News flash reports related to network issues for notification purposes to Users/Clients affected
- Interacted with affiliated Help Desks located in other states to provide resolutions to problems encountered that may impact Users
over a widespread area
- Disseminated policy information changes as required
-Answered incoming customer calls in a timely manner and/or takes assignment of cases from others. Resolve customer software
issues using available resources.
-Processed suspected security violations called in by Users/Clients
-Escalate unresolved cases as necessary
- Document all work as instructed
- Used discretion and judgment to ensure customer satisfaction
- Performed other interoffice jobs as necessary (i.e. maintained filing, copier & fax replenishing, posting Contacts List, )
- Receptionist
- Assisted in Call Center Development of Standard Operating Procedures
Education:
Portland High School
Portland, Connecticut
High School Diploma 1982
Corllins University
Santa Clara, California US
Bachelor's Degree-Information Technology 2008
Skills:
Strong verbal communications,
Good problem solving skills,
Good interpersonal skills
Office administration
Team membership
High volume workload skills
Computer literacy (Windows environment)
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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