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Desktop Support/ Junior Network Admin Resume
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| Desired Industry: Information Technology |
SpiderID: 2951 |
| Desired Job Location: Fort Worth, Texas |
Date Posted: 6/24/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 7/25/2005 |
| Desired Wage: $45,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
To provide support in a corporate network environment, as well as supplying networking solutions using Microsoft’s tools and applications.
Experience:
Radiant Systems 12/03 to Present
Desktop Administrator I
• Local and remote end user support for over 800 employees world wide
• Responsible for creating and distributing software packages via SMS 2003
• Setup and distribution of new user PC’s and Laptop’s
• Troubleshooting Operating System and hardware failures
• Responsible for updating and maintaining the corporate Unattended Windows XP installation environment
• Support end user VOIP telephones using Avaya manager
• Support MS Office 2003 suite of applications
• Use Active Directory for PC and user management
• Configure RIM Blackberry phones using RIM Enterprise software
Aloha Technologies (Purchased by Radiant Systems 10/03) 09/03 to 12/03
Senior Staging Technician
• Responsible for setup and testing of client POS systems prior to shipping
• Configuring various server systems including IBM E-Servers
• Setup and configuration of SCSI Raid arrays
• Responsible for streamlining image deployment using Phoenix ImageCast and PXE boot environment
• Decreased lead time for system deployment
• Created documentation to allow none technical personnel to image systems
Aloha Technologies 06/01 to 09/03
Senior Customer Service Escalations Technician
• Troubleshooting network connectivity problems
• Diagnosing Aloha POS software issues
• Use Remedy call tracking software in logging problem resolution
• Advanced from Trainee to Level Three Technician
• Responsible for identifying Aloha POS bugs
• Escalations group contact with Development
• Aided in new hire training program
• Mentoring of fellow technicians
Jo-Ann Fabrics 12/99 to 02/01
Assistant Store Manager
• Responsible for all store functions
• Grading employee performance
• Maintaining excellent guest relations
• Attaining company sales goals
• Promoted from Softlines Manager to Assistant Manager.
Wal*Mart 05/95 to 12/99
Department Manager
• Accountable for production of department employees.
• Streamlined scheduling to increase productivity of night stocking crew.
• Received two merit raises in five years.
• Promoted from Night Support Manager to Department Manager.
Education:
Attended Microsft Official Curriculum courses at Executrain Dallas
70-210, 70-215, 70-216, 70-217, 70-219, 70-228, and 70-229
Affiliations:
MCSE Windows 2000
Skills:
Windows XP, Windows 2000, Windows NT 4.0, Win95/98, Active Directory, SMS 2003; Avaya Administrator, VOIP, Black Berry Enterprise Server, Group Policy, DHCP, DNS, Dial-Up Networking, SQL 2000 Administration, Remedy, Pivotal, Vantive, PCAnywhere, Crystal Reports, MS Office 2003, TCP/IP, PC Hardware, PC Repair
Additional Information:
In my current position as Desktop Administrator I am responsible for the day to day support issues of deploying and maintaining PC’s and laptops, troubleshooting network and VPN connectivity issues, as well as installing user requested software via MS SMS 2003. I am also responsible for inventory management of the departments stock of hardware. I feel my skill set would be a valued addition to your company and I look forward to hearing from you.
Reference:
Will Willis-Network Administrator, Contact information available upon request
Erika Thomas-Client Support Manager,Contact information available upon request
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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