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| Desired Industry: Management |
SpiderID: 29463 |
| Desired Job Location: Lincoln, Nebraska |
Date Posted: 11/7/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/30/09 |
| Desired Wage: 50,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Undecided |
Objective:
MARK R. KRCMARIK
3415 West Plum Street Lincoln, Nebraska 68522 402-261-5701/402-499-4994 mkrcmarik@ymail.com
QUALIFICATIONS
Service Manager General Manager Service Consultant
Service manager with more than 20 years of experience of superior customer support, client satisfaction, leadership by example and professional work environment based on respect. Detail-oriented professional, trained and skilled in multi-tasking with strong interpersonal and leadership skills to produce effective results. Technical proficiency in MS Word, WordPerfect, ADP, Talon ES and Reynolds & Reynolds.
PROFESSIONAL EXPERIENCE
FRONTIER HARLEY DAVISON, Lincoln, Nebraska 2006- 11/2009
Assistant Service Manager/Service Consultant
Create work orders for maintenance and repair of motorcycles. Assist service manager in scheduling and dispatching work orders to technicians. Follow up on work orders from start to completion. Perform after service visit to ensure customer satisfaction as well as addressing any customer concerns.
Assisted owner and service manager with Marketing-Advertising to increase production and hours sold in service department.
Certified Harley Davidson Chrome Consultant, completing all available training courses to increase customer satisfaction, productivity and efficiency.
Consult with customers on customization and performance upgrades.
Participated in brain storming meetings to improve/streamline day to day operations. Opening and closing service department including security system.
WILLIAMSON HONDA, Lincoln, Nebraska 2005 -2006
Service Manager
Certified Service Manager for Honda
Leader of 25+ mechanic technicians, with expert communication and interpersonal skills.
Service management responsibilities included staffing, scheduling and maintaining service department and quick lube facility.
WILLIAMSON AUTO CENTER, Lincoln, Nebraska 1987 - 2005
Service Manager - Oldsmobile, Volkswagen, Mitsubishi and Kia
Certified Service Manager for Oldsmobile, Volkswagen, Mitsubishi and Kia
Graduate of the General Motors University of Automotive Management
Service management responsibilities included staffing, scheduling and maintaining on time work schedules in the service department. Conducted monthly meetings for technical and advisory staff, monitored technicians for productivity and efficiency.
Managed all aspects of interviewing, screening and hiring employees. Performed employee performance evaluations, correcting inefficiencies and promoting positive behaviors and abilities. Reviewed staff training needs and scheduled accordingly, consistently maintained
training percentages above district and zone numbers.
Managed shop scheduling to ensure enough work to supply shop and handle unexpected concerns. Analyzed monthly department operating statements to capitalize on opportunities, monitor, correct problem areas, developed plans and strategies to ensure desired results.
Monitored and reviewed all manufacturers monthly customer satisfaction indexfs and made continual modifications to ensure improvements. Maintained CSI levels in the 90's and above.
Worked closely with owners to effectively market, advertise and promote fixed operations to enhance profitability.
WILLIAMSON AUTO CENTER, Lincoln, Nebraska
Assistant Service Manager 1987
Service Advisor/Consultant 1985 - 1987
Warranty Administrator 1984 - 1985
Line Technician 1982 - 1984
Front end alignment/suspension technician 1981 - 1982
Express lube/quick lube technician 1981
Porter/car runner/lot attendant 1980
ADDITIONAL CERTIFICATIONS
Fork lift operator, scissor lift operator, safety committee, first responder, MSDS and right to know trainer.
EDUCATION
NORTHEAST HIGH SCHOOL, Lincoln, Nebraska 1980
REFERENCES
Available upon request
Reference:
Available upon request.
Candidate Contact Information:
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