General Manager Operations & Admin Resume

Desired Industry: Management	SpiderID: 29440
Desired Job Location: Philadelphia, Pennsylvania	Date Posted: 11/5/2009
Type of Position: Full-Time Permanent	Availability Date: 11/05/2009
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors	Willing to Relocate: No Preference

Objective:
An opportunity to use leadership skill sets & experience with positive focus, problem solving ability, and vision toward quality staff and customer development

Experience:
 Solid hands-on experience in General Management, Operations Management, Sales & Marketing, HR, Staff development, Multi-site operations, Asset Management, Property Management, Resource Planning, Contracts, and Logistics.
 Advanced with computer programs – Word, Excel, PowerPoint, Publisher, Outlook, Great Plains, SharePoint, Sabre, ERP systems, MRP, Six Sigma concepts, Asset Tracking, Integrated Systems, Accounting, and CRM systems
 Skilled in adapting to industry—open minded and driven
 Excellent in identifying areas for improvement in both Union and non-Union environments – maximizing resources
 Successful in leading change toward sustained profits—operational proficiencies, customer growth, incremental revenue generation, resource management
 Well educated and team oriented—leading and supporting company objectives –people oriented

PROFESSIONAL
EXPERIENCE

2008-Present Life Cycle Engineering, Inc., Philadelphia, PA
Business Administration Manager / General Manager

 Responsible for all aspects of the day to day operations
 Provide a focal point for internal and external customers
 Oversee the general business operations and regional financial areas of technical and non-technical programs
 Represent LCE in all business operation & execution areas
 Plan, direct, manage and coordinate all business, financial and administrative functions
 Oversee development and compliance to goals
 Manage office facilities including, but not limited to, oversight of construction, renovation and maintenance projects to ensure that facilities meet environmental, health, and security standards, as well as complying with government regulations
 Assist in evaluating all facility and technology aspects and/or upgrades relative to the company's general and fiscal operations
 Achieved an 18% net profit gain within first year employing improved communications, processes, and team focus
 Supervise all support staff and oversee Program Management
 Work with technical and non-technical program managers and staff to ensure NIBT goals and team focus
 Establish work procedures and standards to improve efficiency and effectiveness of operations including development and documentation of processes and procedures
 Effected cost alignments with contract and vendor services resulting in bottom line savings in excess of $200k/yr
 Support strategic planning and corporate process improvement
 Oversee all financial processes and support improvement initiatives
 Oversee and support customer proposal preparation
 Oversee and support all Human Resources matters
 Identify and coordinate all regional training requirements
 Oversees facility contracts, vendor management, and liaison with landlords as needed
 Coordinated company efforts in support of Government, US Navy, NAVSEA, NAVAIR, NAVSSES, (Engineering, ILS, DMSMS-Obsolescence, IBS, Propulsion, Commonality, Acquisitions, etc)

2001-2008 CALECO, West Chester, PA
General Manager / COO

 Responsible for all day-to-day business and operations
 Improved sales base and operations track—net profits improved 40%
 Direct multi-state operations, contracted and retail sites
 Develop and administer staff in Sales, Manufacturing, Tech Service, Call Center, Accounting, Purchasing, Distribution, Route Operations, Warehousing, and Retail
 Work with departmental managers/leads toward team career potentials
 Oversee P&L, asset management, resource management, health & safety initiatives, insurance, and labor relations
 Negotiate customer contracts, vendor contracts, and sourcing
 Initiated Safety Committee—saving $275k
 Improved communications, accounting, CRM, and IT
 Revamped customer focus and interdepartmental results
 Participated in local economic groups, trade organizations, etc.

1994-2001 Midway Airlines, Corp., Philadelphia, PA
General Manager / Regional Manager

 Hired as part of company start-up team for jet airline
 Developed city operations, staff & contracted services, facilities, ground equipment resources, and SOP’s
 Designed and implemented Sales and Marketing plans
 Lead training initiatives and instructed classes
 Responsible for P&L performance for field operation, assisted other departments with budgets, team, and market development
 Established KPI’s, monitoring matrix, policy and goals
 Served as Executive Board Secretary with the Philadelphia Airlines Management Council (1994-2001) -- PAMCO
 Participated in IPO preparation and eventual Company sale

1988-1994 Delta Air Lines, Inc., Atlanta, GA / Miami, FL
Marketing / Sales Territory Manager

 Oversaw sales and marketing efforts in the Southeast region
 Administered regional office & local staff
 Participated in domestic and international operations, contracts, VIP projects, acquisitions, interdepartmental teams
 Developed specialized sports charter flight operations—used for College, Pro, PGA, Breeders Cup, and VIP’s.
 Completed Corporate Management training
 Developed Corporate Charity events involving other area Corporations, University contacts, and organizations

Education:
Jacksonville University, Jacksonville, FL
BS Degree - Strategic Business Management, Operations, Marketing

Nathaniel Hawthorne College, Antrim, NH
Aviation Management & Flight Operations

Reference:
Available upon request.

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