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Customer Service or IT industry Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 29436 |
| Desired Job Location: Westwood, New Jersey |
Date Posted: 11/4/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: asap |
| Desired Wage: 40,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To find a job in Customer Service or an IT industry. Where I can utilize my 13 years of Customer Service and Technical Support experience. In order to apply my excellent reliability, flexibility, technical and people skills. And also to attain growth within the customer service or IT industry.
Experience:
Personnel One - Orlando, FL & Micro key - Kissimmee, FL 2006 - 2008
Independent Contractor
Security Administration:
Primarily Responsible for network and systems access.
Created/terminated user accounts and established/removed role based permissions in various systems to include: Active Directory, Peoplesoft, IBM mainframe, eTrust CA - T.S.S. Software, UNIX, MOVEit DMZ and various internal company software.
Administered password access.
Monitored the environment for adherence to security standards.
Monitored tickets for quick incident resolution.
Served as second level support for resolution of account related problems.
Technical Support Specialist:
Responded to and resolved customer technical issues received via phone and support mail.
For escalated issues provided troubleshooting, gathered facts, and liaised with the programming department to determine resolution and strive for 100% call closure and customer satisfaction.
Provided first line support to customers on accounts receivable, accounts payable, service tracking, inventory and job costing modules.
Provided support for guest service accommodations/restaurants with technical issues concerning their internet access and phones.
Updated Microsoft Access database with sales information
UBS Financial Services Inc. - Weehawken, NJ 1999 - 2006
Technical Support Specialist
Responsible for supporting branch personnel with technical issues concerning their desktops, printers, networks, market data, phones, blackberry, and RSA secure tokens.
Provided branches with navigation of UBS applications, as well as Microsoft applications such as: Outlook, Word, Excel and PowerPoint.
Utilized Peoplesoft, a contact management system, to provide inquiry documentation.
Aided clients in the use of external software such as Quicken/Money to interface with the UBS web portal.
Assisted clients with UBS Online Services account enrollment and EFT/Bill pay navigation.
Constantly monitored for delivery of accurate, courteous and efficient client service.
Saati Americas - Somers, NY 1997 - 1999
Customer Service Specialist
Responsible for receiving, processing, follow up on all sales and services issues for Latin American and U.S. accounts.
Oversaw the research and correction of all order inflow, billing errors, and service call breaks.
First Security Services Corp. - New York, NY 1996 - 1997
Background Investigator
Duties included: new recruit processing, photographing, fingerprinting, drug testing, background investigation for criminal records, provided employee benefits counseling, checked former employment and personal references.
The Bank of New York - Teaneck, NJ 1994 - 1996
Assistant Head Teller
Responsibilities included general and administrative commercial banking functions such as: customer deposits/withdrawals, merchant services, loan applications and new account processing.
Assisted in supervising eight tellers in their daily workflow.
Authorized the delivery and shipment of all foreign currency orders.
Education:
CompTIA Security + Certified Professional, Certificate, Tech Skills - Maitland, FL, 2009
Technical Support, Diploma, Chubb Institute - Jersey City, NJ, 2001
Skills:
Operating Systems: Windows Vista/XP/98/95/Windows NT
Hardware: Desktops, Printers, Networks, Phones, Blackberry and RSA secure tokens
Software: Active Directory, Peoplesoft, IBM Mainframe, eTrust CA -T.S.S., UNIX, MOVEit DMZ, Quicken Intuit, Microsoft Money, Outlook, Word, Excel, PowerPoint, and Microsoft Access
Languages: English/Spanish
Candidate Contact Information:
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