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Data Entry / Virtual Assistant Resume
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| Desired Industry: Clerical/General Office |
SpiderID: 29377 |
| Desired Job Location: Williamsburg, Virginia |
Date Posted: 11/1/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/01/2009 |
| Desired Wage: 22000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
I have over 7 years of professional history along with 3 years of Operations Management and Quality Assurance Management skills. I will provide you with a strong history of CSR industry experience that will allow me to offer you excellent communication and interpersonal proficiency. I incorporate an ability to provide independent thinking, self starter with a proven track record of performance. I am able to set priorities, multi task and meet deadlines. I have strong professional ethics with a focus on the corporations’ bottom line.
Experience:
SP Data Response Management, Hamilton, ON 2007 – 2009
Quality Assurance Manager / Team Captain
Bell Canada SMB / BOBIS
Within 9 months I was promoted 4 times and final position being Quality Assurance Manager
• Began as an agent on the phone and promoted to Team Captain within 3 months
• Following that I was promoted to the Quality Assurance Team and held the responsibility of 80+ agents
• In June 2008 promoted to Team Captain for the BOBIS queue. My responsibilities consisted of maintaining Service Level, RPC’s, make sure agents watched their ACW / AUX times, provided coaching and feedback and took escalation calls for 12 agents
• In January 2009 promoted to Quality Assurance Manager. My responsibilities consisted of providing feedback and coaching to 30+ agents. Assisted them daily in making sure the customer service experience was excellent and help them increase their sales per call.
Spemont Enterprises LLC, Philadelphia, PA 2005 – 2008
Operations Manager / Loan Processor
Responsibilities were as follows:
• Ensure compliances, productivity reports and overall management of office was performing at set priorities on a daily basis
• Ensure that loan applications that were verbal, written and/or web-based were processed and put through Calyx and sent over to our Loan Officers.
• Facilitated efficiency, accuracy and productivity in the work processed and provide assistance as needed
• Managed deadlines by prioritizing and handling multiple projects with competing time constraints
• Maintained working knowledge of Calyx, Fannie Mae and Title Company / Lender Based programs
• Managed and maintained working relationships with customers, Lenders, Brokers, Title Companies, Notaries and Appraisers
Education:
St. Jean de Brebeuf High School, Hamilton, ON O.S.S.D.
Business Skills College, Hamilton, ON Medical Administration Diploma
Introduction to Basic Accounting Certificate 2009
Technology Certificate 2009
Skills:
85 WPM
Candidate Contact Information:
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