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Client & Ccustomer Support Engineer Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 29365 |
| Desired Job Location: Saratoga, California |
Date Posted: 10/30/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: November 2009 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Please find attached my resume providing credentials as a Customer and Client Support Engineer.
As a hands-on customer and client support engineer, I have years of experience and detailed knowledge of networking and computer server and IT systems.
I excel at all levels of customer interaction and satisfaction, providing technical expertise in, Windows Server, telecommunications, Wan, LAN, VPN, DSL, firewalls, and routing protocols. I have built and serviced many technology platforms including design and
construction of multiple server systems for 7/24 availability internet business systems.
In general, I am a highly motivated self-starter that enjoys working with people,
a team player, enjoy challenges and work well independently.
Thank You for your consideration,
Charles Stobing
Experience:
Customer Support Engineer
Objective: To utilize my skills in extreme customer satisfaction.
As a successful technology veteran, I have contributed to the launch of multiple startup companies. As a long term customer support engineer at HP (Tandem Computers), I spent14 years cultivating and managing relationships with channel partners and end-users.
Designed and presented business development seminars for Tandem OEMs in the U.S. Europe and South America. As a support engineer for Accesslan, I helped land that company’s first customer worth over $12 million in revenue. I bring experience that combines a solid and proven engineering technology foundation coupled with superior sales and customer relationship skills.
Technologies Include and not limited to: TCP/IP, DSL, Routing, Firewall, Wireless, WAN, ATM, HTTP, IIS, MS Server, MS Office; Symantec Server, Backup Systems
Sales Engineer
VistanetIT 2008 to present
Initiate the company’s Business Development process that resulted in bringing in the company’s largest opportunities sense its founding 11 years ago.
Assess marketing opportunities, target markets, intelligence gathering on customers and competitors. Generate leads for sales opportunities, follow-up with formal proposals and presentations. Develop presentations, increase brand awareness, bring in new customers, and coordinate public relations efforts. Focus on driving new business!
Contract Support Engineer
Apple 2008
Screen and escalate feedback from iPhone Enterprise Beta Program participants. Handle fast-paced operational tasks, rapidly analyze and escalate bug reports, engage and communicate well with other engineering teams/managers, and follow up in written communication with program participants. Manage the collection, analysis and escalation/resolution of issues reported by participants in the iPhone Enterprise Beta. Interact directly with customers and internal development and support teams.
Google (Postini)
Level II technical support. Assist the conversion and enormous new customer base of Postini customers added from Google acquisition. Screen, respond or escalate trouble tickets related to the success or failure of the Postini engine to perform Spam and Virus detection on corporate emails.
Customer Support Engineer
D-BAM 2002 to 2008
As a principal in this startup enterprise; designed and implemented a highly available, robust & reliable networked MS 2003 (8) server systems environment providing marketing services to professionals. Following my passion for customer satisfaction, implemented IP, VPN, SQL, FTP, and backup services; assuring a secure quality experience for professionals. Provide technical design, implementation and support of server systems for multiple startups. As a consultant: developed requirements for Information Technology including workstations, servers, backup systems, virus protection, internet access and firewalls.
Customer Sales & Support Engineer
Accesslan 2000 to 2002
Developed and conducted training for worldwide Sales Engineers in support of new product introductions, including responsibility for beta rollout, trial systems, partner installations and technical support. Develop product demonstrations that reflect marketing messages and new product features for customer interoperability events and tradeshows worldwide, using partner relationships for key marketing messages.
Support Engineer
Cabletron 1997 to 1999
Provide pre and post sales support of ATM switching systems: including marketing/technical support in sales presentations and product demonstrations. Includes in-depth technical training provided to 800 Sales Engineers of ATM communications technology and third party interoperability testing events. Performed international product release seminars given to sales teams and customers worldwide.
Product Support Engineer
Cisco Systems 1995 to 1997
Provide technical expertise and support on-site for trade shows worldwide; (England, Japan, North America, South America and Europe). Provided development of interoperability technology demonstrations; providing hands on technology in support of marketing and sales. Resolve all technical issues with new products for display and demonstration at trade shows and third party interoperability certification test events.
Senior Sales & Support Engineer
Tandem Computers 1981 to 1995
Principal support for Tandem’s largest OEM’s and resellers accounting for over 10% of Tandem’s gross revenues; providing on-site support for major software conversion efforts in software and data-communications. Hardware and software technical troubleshooting for Tandem’s largest clients: including, Boeing, Bank of America, California DMV and University of California. As the lead support engineer for Pacific Bell sales and support team, develop strategies, design solutions, presentations for senior management, execute project management, and provide technical solutions.
Education:
University Of San Francisco
BS/CS Business 1978
Reference:
Available upon request.
Candidate Contact Information:
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