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Accounting/Customer Service/Finance Resume
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| Desired Industry: Billing |
SpiderID: 2931 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 6/22/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/27/2005 |
| Desired Wage: 35000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To solidify a permanent challenging position in the Customer
Service/Finance/Accounting Field which utilizes my professional experience offers a challenge and opportunity for growth.
Experience:
KForce Staffing – SSA Global Technologies 09/04’ – 04/05’
Accounts Payable; Accounts Receivable; North America Senior Billing Analyst
Contract Only
•Handled all Billing for the North America Region;
•Created Policy & Procedures/Training Manual for the Billing Department;
•Trained Staff;
•Process all expenses within a 24 to 48 hours turnaround period:
•Approved and process EFT authorization for payments for consultants ;
•Placed expense/engagement related phone calls on a daily basis ;
•Approved expenses in the Change Point system for engagements visited by consultants;
•Ensured prompt and accurate invoicing application processing to clients accounts;
•Created invoices for consultants and clients;
•Computed payments or charges;
•Maintained auditing compliance according to Sarbanes-Oxley;
•Audited Receipts/expenses & submit Engagements for authorization to designated Approvers;
•Ensured the accuracy of invoicing in three billing systems; Concur, Change Point, & Softrax;
•Processed all payment invoices, match up with back-up paperwork;
•Coded and process purchase orders for entry into the AP system for payment, and posting to the general ledger;
•Processed consultants expense reports for reimbursement;
•Tracked all consultants expenses within the computer system;
•Handled credit memos on a daily basis as needed;
•Followed up with all clients and organizations on outstanding Engagements;
•Processed weekly and daily manual check payments for consultants;
•Processed all companies cash receipts on a daily basis; notify sales VP’s, department leads of payments applied to their general ledger accounts;
KForce Staffing - Household Finance 06/04’ – 09/04’
Internal Auditor – Contract Only
•Analyzed 100+ insurance policies per day, verifying if the customer was eligible for disability & unemployment insurance based on age and job code classifications, determining weather the customer was due a refund based on the results;
•Properly reviewed the files to ensure the HUD, Appraisal, Appraisal Invoice and Voucher were properly documented with proper information;
•Reviewed contracts for HUD to insure actual charges were also the actual charges via the FED, RLV, and the insurance vouchers;
•Handled appraisal reviews to insure appraisals were accurately handled and properly comparable with the other properties within the geographical area, and the customer was properly invoiced;
•Handled loan recaps for those customers whose loans were improperly handled (finance charges), for the state of California & New Jersey;
•Handled quality control for individuals within the department to ensure recap figures and documentation were properly documented with accurate back-up paperwork, job codes, employment information, etc;
•Provided refund information based on the analysis to the refund department, i.e., if the customer was charged twice within the year for an appraisal at the same address, and the appraisal was within the year;
Members Advantage Credit Union 3/02’ – 03/03’
Collections Specialist
*Operated in the capacity of Department Supervisor;
•Handled all delinquent Share Draft &
Loan Accounts;
•Processed files for Bankruptcy Court;
•Assisted loan department on a
regular basis;
•Processed credit Reports;
• Maintained information of companies
policies and Federal/State
guidelines;
•Processes and negotiated
reaffirmations and settlement
proposals;
•Process & pay invoices for
legal/repossessed representation;
•Personally repossess voluntary/court
ordered vehicles;
•Handled re-sale value pricing for
repossessed vehicles awaiting sale;
•Monthly ran reports for incoming A/R for collection status purpose;
•Handled all Delinquent Statistic
Reports for the CEO on a monthly
basis;
•Handled & process proper
documentation for impounded vehicles;
and attend all CU meetings involving
new laws & updated procedures.
Accountemps 3/01’ – 3/02’ & 1/97’ – 8/98’
Billing Clerk; Accounts Receivable/Payable Clerk; Customer Service Rep
●Handled all Customer Service Issues;
•Issued credits to customers whose
orders were shipped with
discrepancies;
•Trained & mentored Customer Service
Representatives on a daily basis;
•Handle all key accounts through EDI;
•Collections Specialist;
•Prepared and processed cash receipts
on a daily basis;
•Answered customers questions
regarding delinquent accounts and
cash application process;
•Placed collection calls on a daily
basis;
•Prepared forecasting schedules
required by management to monitor
outstanding invoices and collection
progress;
•Processed daily accounts receivable
postings;
•Bank Reconciliations
•Billed attorney’s time in TimeSlips
•Processed credits & debits to customers whose accounts shown discrepancies.
Equitrac Corporation 1/00’ – 3/01’
Midwest Region Billing Administrator
•Handled all A/P & A/R issues for the
entire Midwest Region of Illinois;
•Placed collection calls on a daily
basis;
•Received and collect payment for
products or service rendered;
•Ensured prompt and accurate payment
application processing to customer
accounts;
•Created invoices for
Attorneys/Customers utilizing our
service;
•Computed payments or charges;
•Post payments to delinquent accounts;
•Ensured the accuracy of invoicing;
•Processed all payment invoices, match
up with back-up paperwork;
•Coded and process purchase orders for
entry into the AP system for payment,
and posting to the general ledger;
•Processed employees expense reports
for reimbursement;
•Processed all
maintenance/installation invoices for
sales, and expense purchases;
•Handle credit memos on a daily basis
as needed;
•Followed up with all clients and
organizations on all past due
receivables;
•Processed weekly and daily check
request for the AP system as needed,
file all AP into paper files for
retention;
•Processed all companies cash receipts
on a daily basis; notify sales VP’s,
department leads of payments applied
to their general ledger accounts;
•Monthly reconciliation of accounts;
Strombecker/Tootsietoy 8/98’ – 1/00’
Customer Service Manager
•Responsible for the management of the
department’s team members including
staffing, performance evaluations,
and career development;
•Developed a training session for
staff & trained staff on an ongoing
basis;
•Maintained daily production report;
•Contacted the Sales
Associate/Manufacturing Plants daily
regarding stock availability;
•Worked directly with customer service
department to integrate billing
issues & adjustments;
•Provided regular status summary
reports to communicate customer’s
activity and satisfaction;
•Mentored staff on an ongoing basis;
•Ran daily production reports to
monitor phones for accuracy;
Education:
Southwest Baptist University – 08/94 to 6/95 Accounting/Communication
Professional Training Institute – 10/93 to 4/94 Certified Nursing Assistant
Skills:
Proficient in Windows 95 -00 & Word Perfect, Microsoft 97’, Excel, Oracle,
Great Plaines, Reflections, AS400, Access, Microsoft Outlook, Lotus Notes,MSG, Windows XP, Termite, MicroMed, MediTech, Pantagon, Extra, TSO Century II, AMMO& JD Edwards; Change Point; Concur; & BPCS.
Additional Information:
Veronica A. McNeary-Hill
39 165th Street
Calumet City, IL 60409-6203
(708) 868-2748 home
(773) 228-8875 alternate
(773) 991-9369 cell phone
Vamhjobs@aol.com
Attention: Human Resources:
In response to your listing for a Customer Service/Finance/Accounting Position, I am enclosing a copy of my original Cover Letter and Resume.
As you can see, I’ve had 19+ years experience as a Customer Service Representative, 13+ years in the Accounting field, and 6+ years in the retail field, having worked for several major corporations and a variety of responsibilities, I feel I’d be a great employee for your corporation. I have excellent knowledge of Customer Service/Accounting and Finance, ability to communicate by phone, I’m outgoing and confident, and I possess a positive attitude, which I feel are a few great qualities of mines.
Since I believe my qualifications fit your requirements, I’d welcome the opportunity of a personal interview.
Again, thanks in advance for your consideration.
Sincerely Yours,
Veronica A. McNeary-Hill
Reference:
Kohls Department Store
Pamela Martinez
Assistant Store Manager
708-957-0124
Kforce Staffing – SSA Global Technologies
Christopher Mukasa
Engagement Specialist
312-961-0329
Kforce Staffing – Household Finance
Darlene Sobun
Engagement Manager
312-980-4900
Equitrac Corporation
Stephen Brumfield
Director of Sales
708-362-8475
Candidate Contact Information:
| Name: Veronica McNeary--Hill |
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| Street: |
Phone: 708-868-2748 |
| City: Calumet City |
Fax: - |
| State: Illinois |
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| Zip: - |
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| Web Site: |
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