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Desk Side Technology Support Specialist Resume
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| Desired Industry: Information Technology |
SpiderID: 29298 |
| Desired Job Location: Jacksonville, Florida |
Date Posted: 10/25/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/26/2009 |
| Desired Wage: 45000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Dedicated Technology Specialist with comprehensive software and hardware experience. Technically savvy. Recognized for team leadership, a tenacious approach to troubleshooting computer technology problems, and excellent customer relationships along with 17+ years of IT experience. Responsible, organized, strong attention to detail, excellent communication skills, proactive, punctual and available at a moment's notice.
Experience:
A+, MCDST certified. 17+ years of IT experience which includes Technology Specialist experience. In this role I was involved in the daily support of computers, printers, VoIP phone equipment, copiers, and network gear for 120+ end users located in multiple offices. Assisted IT colleagues in other offices in the company. Performed the reimaging and deployment of MS Windows systems using Symantec Ghost, System Center Configuration Manager (SCCM) and data migration tools. Provided phone support and troubleshooting by using Cisco’s Unified Communications Manager (CallManager) and Unity Voice Mail. Provided faxing and scanning support using the Omtool’s AccuRoute product. Supported Blackberrys configured on the company's BES. Assigned to assist with the development and testing of the Company's computer desktop images and the procedure documentation used for image deployment.
Education:
UW-Milwaukee, Milwaukee, WI 10/1994 – 10/1996
Business Administration - Special emphasis on Management Information Systems
Milwaukee Business Training Institute, Milwaukee, WI 3/1992 – 3/1992
Business Data Processing. Graduation Certificate, 94.7% Grade Average
St. Lawrence High School, Fond Du Lac, WI 9/1980 – 5/1984
High School Degree, June 1984, 3.5 GPA.
Skills:
Technical Skills
Software: MS Office 97-2003 Suite: Excel, Outlook, Word. Interwoven WorkSite (document management), AccuRoute (fax scanning), BlackBerry Desktop Manager, Veritas Backup Exec, Track-IT! (call logging).
Operating Systems: Microsoft Windows OS 3.0-XP
Computer/Network Administration, Desktop Imaging/Upgrades, Desktop Software Support, Hardware Troubleshooting, Help Desk - Tier 3 Support, Microsoft Office 97-2003, Microsoft Windows OS 3.0-XP, Networking, People skills/customer relations, Plotting / Printing Support, Software Installation/Configuration, Testing SMEs, VoIP Telephone / Voicemail System
Additional Information:
- Perform upgrades, repairs, system re-image, data migration, and maintenance to computers.
- Service HP laser printers, scanners and Xerox MFP devices.
- Cisco VoIP phone support and troubleshoot using Cisco’s Unified Communications Manager (CallManager) and Unity Voice Mail.
- Troubleshoot faxing/scanning issues using Omtool’s AccuRoute.
- Provide setup and technical support of BlackBerrys configured on company’s BES.
- Perform server tape backups and restores using Veritas Backup Exec.
- Assist with the development of standard images and deployment methods, install, test, debug, customize and configure applications, write and update documentation.
- Create/maintain inventory spreadsheet of hardware equipment.
- Provide technical support to offices nationwide (including travel when needed).
- Assist with relocation of the Tallahassee, Jacksonville and Miami offices.
Accomplishments
- Provide customers with computer, printer and VoIP phone equipment support.
- Deploy Windows systems using Symantec Ghost, System Center Configuration Manager (SCCM) and MS User State Migration Tool (USMT).
- Install and maintain network gear, servers, routers, switches, etc.
Reference:
Available upon request.
Candidate Contact Information:
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