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Customer Service/Support - Bilingual (French) Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 29270 |
| Desired Job Location: New York, New York |
Date Posted: 10/22/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: Flexible |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
Sales/software solutions professional well versed in customer service skills. Proven ability to connect with clients and establish relationships, assess needs, suggest products and develop and implement targeted strategies. Equally adept in any working environment—main office, onsite location or virtual via internet. Excels in teams, as member or leader.
Experience:
Hello Italy Tours
Independent Contractor (New York, NY), 5/09-8/09
Performed training and diagnostics on Sabre system. Processed and submitted ARC reports. Managed individual and group corporate bookings, calculated fares, issued tickets, processed exchanges and refunds, and updated client database.
Kinisis Travel & Tours
Travel Consultant (Astoria, NY), 3/08-11/08
Booked itineraries for clients, calculated fares, issued tickets and invoiced transactions. Processed exchanges and refunds, provided in-house software support and updated printer configurations.
Sabre Travel Network
Training Consultant (New York, NY), 7/04-1/08
Supported Sabre-connected travel agencies through targeted training sessions and product demonstrations conducted virtually and in person. Facilitated general classes for new and converting agencies, along with specific classes for advanced products. Supported a select group of high-revenue corporate accounts. Went on location to phase in new agencies, creating access to the system, setting preferences and creating training plans. Worked with sales team, promoting Sabre products and services, and assisted colleagues with difficult system and software diagnostics.
• Translated marketing bulletins into French for Canadian clients, extending the company’s territorial marketing reach and saving the expense of using outside translation services.
• Resolved incidents of client dissatisfaction through ad hoc product support and trouble-shooting, thereby diffusing stressful situations, increasing client satisfaction and saving accounts.
• Empowered accounts to help themselves by familiarizing them with self-help tools available in the system and online.
• Mentored newly hired virtual trainers based in Montevideo, Uruguay.
Product Support Rep (Southlake, TX), 1/98-7/04
Provided software support for English- and French-speaking subscribers in all aspects of Sabre system functionality. Provided back-up support for MySabre product. Translated and recorded French telephone announcements, and translated documents and bulletins into French.
American Airlines
International Reservations/Tour Sales Rep (Fort Worth, TX), 9/86-1/98
Created international air/land itineraries for passengers and travel agencies. Worked trade shows, promoting leisure destinations. Provided support for ticketing locations in processing tour documents. Handled French customer relations and translated French lost-baggage files.
Began career as English teacher in France. Progressed corporately through international travel, training and translation roles.
Education:
University of Houston—Bachelor of Arts, Radio/Television
University of Houston—Bachelor of Arts, French
Skills:
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Bilingual (French)
MySabre, Sabre for Windows (Global Distribution System)
Siebel Data Management System
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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