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Computer Engineer/Product Development Resume
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| Desired Industry: Computer Software/Programming |
SpiderID: 29260 |
| Desired Job Location: Salisbury, Maryland |
Date Posted: 10/22/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/23/2009 |
| Desired Wage: 80,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
SENIOR SYSTEM ANALYST / PRODUCT MANAGER / PROJECT MANAGER
Highly accomplished Senior Business Analyst / Project Manager with a track record of managing over 50 complex IT projects. Experienced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs. Demonstrated more than four years of progressive experience in all phases of the system development life-cycle (SDLC). Seasoned teleworker with a proven ability to work independently or as a team member attending meetings both on-site or remotely. Additional areas of expertise include:
Strategic & Business Planning Technical Writing Project Management
Process Analysis & Redesign Project Risk & Scope Continuous Improvement
White Box & Black Box Testing Product Development Vendor Relations Management
Experience:
Director of POS Product Development Apr 2002 Sept 2009
Fidelity National Information Services / Certegy, St. Petersburg, FL
Implemented over seven years in application and systems development, including product planning and management, systems analysis and design including requirements definition, user support, testing, and documentation. Executed the development of over 20 new products and services offered by Certegy. Managed a staff of 1 direct analyst and an external group of 3 analysts, all responsible for testing and certification of financial payment applications. Managed external vendor relationships from all over the world to develop new software and hardware solutions for the financial industry. Vendor examples include VeriFone, Hypercom, Ingenico, TechTrex, Precidia, Lipman, and 4Access. Worked with these vendors to develop new hardware solutions for the financial industry. Assisted senior business leaders in the requirements analysis for any new product offering.
Notable Accomplishments:
Successfully managed up to 4 development projects simultaneously with costs averaging $30K; however, the revenue potential averaged in the millions.
Picked by the SVP of Product Development to serve on the Process Improvement Committee to migrate all customer support services from a third-party and bring internally within the company.
Developed and coordinated over 50 testing plans with the business implementation team for all new development over a period of seven years.
Over 7 years experience in analysis, testing, and design for terminal-based financial payment applications. Applied both White-Box and Black-Box testing methodologies using tools such as Ethereal, WireShark, and Allied Analogic Data Monitor.
POS Product Manager Develop and maintain Point of Sale terminal applications and user interfaces. Managed 4 indirect Systems Analysts who in turn certify all new applications and equipment. Provided 4th-Level technical support for product troubleshooting.
Notable Accomplishments:
Worked with a hardware developer to design a compact DTMF (dual-tone multi-frequency) device to allow Certegy to utilize our major competitors proprietary equipment.
Proven subject matter expert (SME) providing technical assistance to internal and external clients in their efforts to solve application issues. Assistance examples include, but not limited to, product recommendations, installation troubleshooting, and product compatibility.
Provided advanced system development and support services for over 125 people including senior management, sales, operational, and helpdesk departments.
Conducted User Needs Assessments and developed supporting application documentation. Documentation included quick reference guides (QRG), functional requirements specifications (FRS), application configuration, and advanced troubleshooting.
System Analyst II Performed software quality assurance (SQA) testing for major clients utilizing dedicated frame relay circuits and VPN tunnels to transmit financial transactions. Performed user acceptance testing (UAT) and peer reviews for all generalized terminal-based software applications offered by Certegy. Provided technical support to Business Development for systems and data validation for all transaction hosts.
Notable Accomplishments:
After three months of employment, I was designated the subject matter expert for all terminal-based point of sale solutions.
Within 6 months of working at Certegy, I was chosen as a member of the core team responsible for the successful implementation of CMM (capability maturity model) Level 1 certification.
Developed an application that generates check processing information for testing purposes, such as valid MICRs and ID information utilizing the MS Visual C++ and Visual Basic programming languages
Software Engineering Intern AUG 2000 SEPT 2001
Acterna Corporation Sarasota, FL
Developed and maintained diagnostic testing software using C++ (MFC) and Java for the cable television and cable modem industry. Utilized Visual Studio 6 development environment and Visual SourceSafe (VSS) change management.
Notable Accomplishments:
After one month of employment, I was chosen to modify current configuration wizard to be more user friendly.
Chosen among entire team to create a Java application to allow two entirely different applications to communicate with each other.
Education:
B.S. Computer Engineering, University of South Florida, 2001
Skills:
Windows XP/2000/NT/9x Adobe Dreamweaver C/C++
Cisco Systems CorpRAS VPN Adobe Photoshop UML
Linux (Ubuntu/SuSE/eLive) HTML Modem Line Tap
Wireshark CSS Serial COM
TCP/IP Visual Basic MS Office Suite 9x/200x
Candidate Contact Information:
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