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Manager/Assistant Manager Resume
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| Desired Industry: Banking/Mortgage |
SpiderID: 29247 |
| Desired Job Location: Los Angeles, California |
Date Posted: 10/21/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: Present |
| Desired Wage: 50,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Undecided |
Objective:
To secure a position with a Financial Institution and ensure quality customer service and direct branch operational and administrative activities to achieve goals while maintaining the integrity of branch operations and managing staff.
Experience:
SW Merchant Services Group Merchant Consultant 08/2008 -
Consulting merchant service products and provide the best payment processing solutions for merchant business. Offer innovative payment processing solutions and an ever expanding line of products to help our merchants lower their costs, increase sales, expand their customer base, and operate more efficiently at the Point-of-sale.
Bank of the West AVP/Customer Service Manager III 06/1995 05/2008
Leadership:
Manage complex and diverse activities, which include teller and platform departments in a full-service branch office that is open six days a week. Ensure quality customer service in the operation; direct branch activities to achieve expectations; and to resolve problems in accordance with regulations, policies, and procedures. Maintain a high standard of professional ethics. Implement the delivery of sales strategies and targets and motivating employees to meet and surpass goals
Audit & Research
Analyze and evaluate financial data, schedules, statistical reports to identify aspect of operations, which are functioning effectively and efficiently and impose measures necessary to correct identifiable deficiencies in current systems and practices to ensure compliance. Conduct self audits in operations. Through audit findings, makes recommendations to strengthen internal controls and safeguards for the purpose of ensuring general compliance with laws, regulations, managerial policies, and generally accepted audit standards
Security Branch Officer
Conduct staff training on robberies, bomb threat, fire, immediate and controlled evacuation, earthquake, and all safety procedures
Supervision
Train, evaluate, and provide technical assistance to personnel, scheduling staff efficiency to achieve service and sales goals. Conduct annual performance evaluations for staff
Education:
East Los Angeles Junior College
Business
Additional Information:
NOTABLE ACHIEVEMENTS
Six year recipient of the Top Operations Quality award; (losses, cross-sell ratio, net income, customer service, new business, service charge income, audit and compliance )
Achieved over 100% fee income goal equating to $749,871 for the year
Five year recipient for recognition award Outstanding Loss Control
Served as Bank Ambassador for Merger and Acquisition (Community First Bank/BOW)
Served two years on the Regional Operations Advisory Committee
Achieved over 100% of branch quarterly Referral Goals
Reference:
Available upon request.
Candidate Contact Information:
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