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Sr. Remedy Developer/ Administrator Resume
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| Desired Industry: Information Technology |
SpiderID: 29167 |
| Desired Job Location: Sacramento, California |
Date Posted: 10/16/2009 |
| Type of Position: Contractor |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Seeking a challenging position as a Sr. Remedy Consultant
Experience:
Professional Experience
Pacific Sunwear, LA, CA Feb’ 2009 – Present
Remedy Developer / Administrator
Tasks:
· Installed and Configured AR Server 7.5
· Upgraded ARServer from 6.3 to 7.1
· Installed and Configured Email Engine
· Installed Assignment Engine, Approval server.
· Installed and Configured BMC CMDB.
· Installed SLM module and created SLAs.
· Developed a Custom Vendor Management application using Advanced Remedy workflow objects.
· Used Remedy Migrator to migrate remedy objects and data across environments.
· Maintained the Remedy server for patches and upgrades etc.,
· Provided support to the remedy users.
· Gathered Foundation data and uploaded using the Data management tool.
Environment: : Remedy ARS (7.x and 6.x), ITSM 7.1, Incident Management 7.0.1, Change Management 7.0.1, Problem Management, Asset Management, (6.x), SLA, Remedy Migrator 7.0, Remedy Import, CMDB 2.1, Crystal Reports, TOAD, Windows 2003/XP, Oracle 9i.
Dealer Track, San Diego, CA June’ 2008 – Feb’ 2009
Remedy Developer / Administrator
Responsibilities:
· Requirement Gathering, Analysis and Evaluation.
· Maintained User accounts, Licenses and developed a Custom Time tracking application.
· Gathered requirements from various business groups/users. Analyzed and evaluated these requirements within ITIL framework and industry best practices.
· Actively participated as team member in planning, designing and implementing change management and asset management modules.
· Customized Remedy Change Management using Remedy workflow objects such as forms, active links, active link guides, filters, filter guides and escalations.
· Involved in Data Migration from Remedy 6.3 to 7.1
· Created various Crystal Reports such as Monthly reports, SLA reports etc., on Demand as well as Scheduled reports
· Documentation of Requirement Analysis workshops.
Environment: : Remedy ARS (7.x and 6.x), ITSM 7.1, Incident Management 7.0.1, Change Management 7.0.1, Problem Management, Asset Management, (6.x), SLA, Remedy Migrator 7.0, Remedy Import, CMDB 2.1, Crystal Reports, TOAD, Windows 2003/XP, Oracle 9i.
MedStar Health, Washington D.C Dec’ 2007 – June’ 2008
Remedy Developer / Administrator
Responsibilities:
· Retained Remedy Servers, Licenses, and User Accounts.
· Analyzed and evaluated business groups and users’ requirements within ITIL framework and industry best practices.
· Actively participate as team member in planning, designing and implementing change management and asset management modules.
· Requirement Gathering, Analysis and Design.
· Customized Remedy Change Management using Remedy workflow objects.
· Involved in Data Migration.
· Modified and created reports using Crystal Reports XI.
· Documentation of Requirement Analysis workshops.
Environment: Remedy ARS (7.1 and 6.3), Change management (7.1), Asset management, (7.1), Remedy Migrator 7.1, SLM 7.1, Problem Management 7.1, Remedy Import, UNIX, Oracle 10g, Crystal Reports XI, TOAD.
Hollywood Video, Portland, OR July ’2007 – Dec’ 2007
Sr. Remedy Consultant
· Maintained User accounts, Licenses and developed a Custom Time tracking application.
· Developed a variety of Crystal Reports
· Gathered, Analyzed and Evaluated various requirements.
· Collected requirements from users/business groups to analyze and evaluate within ITIL framework and industry best practices.
· Lead as a team member in planning, designing and implementing ITSM framework.
· Configured Remedy Change Management using Remedy workflow objects
· Involved in Data Migration from Remedy 6.3 to 7.1
· Requirement Analysis workshops certification.
Environment: Remedy ARS 7.x, Remedy Migrator 5.x, BMC CMDB, Remedy Import, Windows 2000/XP, MS SQL Server 2000, CSS, JavaScript, IIS 6.0, Crystal Reports 9.0.
CarFax, Washington D.C, Apr’ 2005 – July’ 2007
Remedy Developer / Administrator
Responsibilities:
· Gathered, analyzed and evaluated requirements for upgrading of the Help Desk module.
· Documented and executed test scripts to validate functionalities in newer version with existing data.
· Studied in detail the IT Infrastructure Impact in order to automate the process of Change Management.
· Installation & Configuration of ARS Server 5.5, Remedy Change Management 5.0 and Approval Engine.
· Configured and Deployed ARS Mid Tier.
· Enhanced and Customized Remedy Change Management 5.0 application by designing new workflow - using active links, filters and escalations - to meet the specific requirements of the users.
· Installed and configured Asset Management module with MS SQL.
· Deployed workflows to customize Asset Management application.
· Worked actively and effectively on system troubleshooting.
· Administrated, monitored and analyzed Remedy Server and conducted performance tuning.
Environment: Remedy ARS 6.3 and 7.0, Remedy Helpdesk, Asset Management, and MS SQL.
Circuit City, Richmond, VA Aug’ 2003 – Apr’ 2005
Remedy Developer
Developed several Custom applications, Upgraded ARServer, Email Engine from 6.1 to 6.3, Installed
Approval Server 6.3, Maintained the Remedy development, Test and Production servers. Helped
Remedy users with the Support Issues, Performed Troubleshooting on various issues and
Implemented solutions.
Environment: Remedy ARS 6.x, Email Engine, Assignment Engine, MS SQL Server, Windows 2003
Comtek Computer Systems, Sacramento, CA May’ 2002 - Aug’ 2003
Electronic Technician II (Tektronix)
Troubleshooting, repairing and testing of systems, products to component level; diagnosed malfunctioning circuits, components and determined actions to rectify; provided design details where lacking and recommended modifications to engineering design as necessary; provided technical support to others; ability to read and understand schematics.
Education:
Bachelor of Science in Electronics and Telecommunication Engineering, California State University
Skills:
Programming: Verilog • Assembly • C • C++
Software: PSpice • Orcad • Logic works • L-Edit
BMC Tools: Remedy ARS 7.5, 7.1, 6.3, 6.1, Mid-Tier, Email Engine,
Assignment Engine, Approval Server, ITSM 7.x, 6.x, Incident
Magement, Problem Management, Change Management, Asset
Management, BMC Atrium CMDB
Reporting Tools: Crystal Report XI
Operating System: Windows 2000 /XP, AIX 5.3, Sun Sparc Solaris 5.0, Red Hat
Linux
Database: Oracle 9i, 10g, SQL Server 2000, 2005
Candidate Contact Information:
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