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Administration Assistant/Customer Service Resume
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| Desired Industry: Clerical/General Office |
SpiderID: 29125 |
| Desired Job Location: Jackson, New Jersey |
Date Posted: 10/14/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: 37000.00 |
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U.S. Work Authorization: No |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
To establish a career in a secure company, with room for growth potential and development. I would love for my career to be fun and rewarding at the same time .I would love to enjoy waking up and going to work on a regular basis.
Experience:
My experience
Customer Service Eleven Plus Years
Management Five Plus Years
Consulting Approx Six Plus Years
Education:
2004- 2006
School of Travel Career Specialist PCDI, MAIL
2003-2004
School of Bridal Consulting
PCDI, MAIL
2001-2001
Weichert Real Estate
Aberdeen, NJ
1998-2000
Brookdale Community College Lincroft, NJ
Interior Design
1997-1998 Berkley College Waldwick,NJ Interior Design/Business
Affiliations:
I am currently in the process of becoming a Big Sister for Big Broethers, Big Sisters of Ocean County.
I have had experience with Habitat for Humanity of Monmouth and Ocean County.
Skills:
Microsoft Word 98-2007
Microsoft Publisher 2007
Microsoft Power Point 2007
Microsoft Excel 98-2007
Microsoft Outlook 2007
Netscape
CADD
Windows 98-2003
Internet Researching
Microsoft Office Tools 2003
Outlook
Tony Robbins Selling Now Course
Brian Tracy’s Selling today tomorrow and in the future Course
Avaya
SBT
Dynamite Service System
SBT Pro Series
Ariba Supplier Network
Ahold Supplier Network
Tms Supplier Network
Gers & Goldmine
S2K
Approach
Mass 98 & 200
VIP Composer
Over Seven Plus Years Personal Experience
Microsoft Access 2003
Microsoft Info Path 2003
Microsoft Office Access 2003
Wentworth Propriety Software
Ethan Allen Propriety Software
The Friedman Retail Selling Course
Desa Behavioral Styles Summary (Dominant, Expressive, Solid, Analytical)
Trip Maker Deluxe
Fox Dyning (accounting/invoicing)
Additional Information:
Professional Experience
Butensky Somerville. NJ
August 2007-October 2009
Customer Service Account Manager
Reason for leaving:
Seporation from employer.
Achievements:
·Learned Dynamite service system.
·Learned SBT Pro system 6.0.
·Learned Trip maker Dlevy system
·Assist Coffee/Sales Manager Management responsibilities.
Responsibilities:
·Handling customer complaints, Attending and participating in weekly and Monthly meetings.
·Running calls, Dispatching calls, Scheduling Techs
·Enter orders
·Managed 40+ Accounts w/ corp. managers
·Main responsibility is to support the Service Center Manager in the daily operations of the Service Department. Dispatch’s calls.
·Order required materials from vendors; provide customers with updates when required; provide techs with equipment/ assist customers with questions; Update all work orders;
·Tech Follow-ups
-Collect data from techs and record info in various computer & customer systems
Customer Follow-Ups
-Schedule work or general repair projects with customers; handle initial calls from customers for Service Manager (screen); contact vendors/subcontractors for material or service inquiries
Administrative
-Prepare proposals and/or other correspondence; track supplies
Olympic Airporter Farmingdale. NJ
December 2006-July 2007
Reservations Manager
Reason for leaving:
Owners Son Graduated College took over and they sold Company
Achievements:
·Learned Avaya, and several other new computer systems.
·Learning some of the ins and outs of a transportation company.
·Assist General Manager and Assistant GM with Management responsibilities.
Responsibilities:
·Handling customer complaints, running reports, managing team. Attending and participating in weekly and Monthly meetings.
·Assisted General Manager, Assistant GM, Vice President, and Marketing with daily responsibilities.
·Training employees, addressing customer and employee issues.
·Scheduling for 18-21 people.
Wentworth Property Management. NJ
Jan 3 2006-October 27, 2006
Assistant Property Manager
Reason for leaving:
Contract work and Company lost contract
Achievements:
·Help Run the office, Assist the Property Manager with all needs
·Opening & Closing the office
·All office management responsibility.
Responsibilities:
·Assisted the Lifestyle Director & Property Manager
·Opening & Closing Office
·Attend Monthly Meetings
·Service & Maintain Clubhouse
EW Marry, Howell, NJ/
September 2005-December 2005
Reason for leaving:
Contract work and Company lost contract
Activities Director
Achievements:
·Learned VIP Composer
·Managed 20+ groups & activities for them
·Controlled all banking Clubhouse & Clubhouse Activities
Responsibilities:
·Researched & Booked all shows, trips & Transportation to & from
·Balanced accounts
·Created Flyers & Posters for Events & Shows
·Worked with comities & presidents of clubs for events & trips
·Posted announcements & maintained several bulletin boards
Abaco Management, Lakewood, NJ/
August 2004- August 2005
Reason for leaving:
This company is Out of Business
Customer Service Lead
Achievements:
·Customer Service Lead
·Designed new customer service structure
·Learned the in & outs of approach & S2K
Responsibilities:
·Training new employees
·Keeping & Maintaining project caps.
·Overseeing various accounts & personnel
·Handling on call Emergencies
·Holding & attending company meetings
·Main responsibility is to support the Service Center Manager in the daily operations of the Service Department. Dispatch’s calls.
·Order required materials from vendors; provide customers with updates when required; provide techs with equipment/assist customers with questions; Update all work orders;
·Tech Follow-ups
-Collect data from techs and record info in various computer & customer systems
Customer Follow-Ups
-Schedule work or general repair projects with customers; handle initial calls from customers for Service Manager (screen); contact vendors/subcontractors for material or service inquiries
Administrative
-Prepare proposals and/or other correspondence; track supplies
Claire’s Boutique Toms River. NJ
May 2004-September 2004 & August 1996- August 1998
Assistant Manager/ MIT
Reason for leaving:
Wanted to move forward with career
Achievements:
·Started as a sales associate & Worked up to Assistant Manager and MIT
·Opening & Closing the store
·Learned to take inventory and maintain all aspects of the store.
Responsibilities:
·Training & Managing employees
·Opening & Closing store
·Taking Inventory
·Maintaining all aspects of the store
·Pricing
·Interviewing & requiting new employees
·Training to be a store manager
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
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