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VP of Operations, VP of Technology, Director of Operation, Call Center Director Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 29061 |
| Desired Job Location: Lakeland, Florida |
Date Posted: 10/10/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/10/2009 |
| Desired Wage: |
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U.S. Work Authorization: No |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
Accomplished professional with more than 15 years of senior and executive-level management experience
in Information Technology and Telecommunications. Proven ability to direct successful IT departments
and technical support programs. Consistent history of reducing costs, improving efficiency, and increasing
productivity. Hands-on manager with ability to lead, motivate, and coordinate technical teams and projects.
Familiar with engineering, planning, and supervising technology implementations and upgrades.
Adept at understanding business issues and providing innovative solutions. Able to work with customers
and end users to determine requirements. Broad background in Technical, Telecommunications, Sales, and Network
Operations Management.
Experience:
AREAS OF EXPERTISE
21 Years of Telecommunications
21 Years of Information Technology
Network Operations Management
Leadership, Training, and Team building
Time and Budget Management
Problem Resolution and Decision Making
Articulate Oral and Written Communication
Strategic Technical Planning
Skilled in Organizational Operationsand Employee Vendor Management
VoIP Design and Deployment
VoIP Design of Contact Centers
LAN/WAN Design and Deployment
IP and Video Communications
Network Security
Web Commerce and Development
Managed Network Services
Circuit Design and Deployment
Help Desk Break-Fix Services
EMPLOYMENT HISTORY
CONSULTING CONCEPTS AND MANAGEMENT LLC MEMPHIS, TN FEB 2005 To PRESENT
Owner/Partner-Chief Operations Officer
-Responsible for design and day to day Operations of Global Network Operations Technology company
-Responsible for all Human Resources functions including procurement of all health care and 401k benefits
-Responsible for all contract negotiations, vendor relations and contractor management
-Project Manager working with Fortune 500 Companies in various industries encompassing Network Monitoring and Installation, Circuit Procurement, Contact Center Development, and Cellular Management on a global level
-Designed and procured a facility for our 24/7 redundant and bunkered Network Operations Call Center
-Led projects on-site from beginning to end from initial contract negotiations with client until project
completion, including Vendor Contract negotiations
-Worked as a Business Analyst with customers from Corporate level executives down to the user ensuring That all business needs were met
-Strong ability to articulate to both technical and non-technical users
-Led a team of 40+ Cisco Engineers which were a blend of IT and Telecommunications skill sets
-Successful strong leadership, problem solving, communication, customer service, motivational and team building skills
-Effective at developing and managing projects, delivering them on time and on budget
-Served as LLC Corporate Secretary and Treasurer
ACCREDO HEALTH, INC./ MEDCO INC. MEMPHIS, TN AUG 1998 To FEB 2005
Director-Corporate Manager of Voice Data and Video Communications
-Successfully project managed a several year incentive to upgrade all telecommunications systems from a
regional to a global corporation supporting 3500 employees in all aspects of telecommunications including Data and Video systems
-Managed and directed a team of 16 employees
-Developed and maintained all Call Center reporting systems needed for custom customer requirements
-Developed and implemented Help Desk services and a 24/7 Network Operations Center departments
-Successfully project managed several new constructed pharmacies and several large scale Data Centers
-Strong leadership and team building skills, ensuring all employees were within scope of position and performing optimally
-Key player in working with management to determine telecommunication needs for the company
-Effective at developing and managing projects, delivering them on time and on budget
-Initially hired as Telecommunication Project Manager and promoted to Director
-Corporate Manager of Voice Data and Video Communications
-Supported numerous offices, including 10 remote facilities
SUNGARD DATA CORP. BIRMINGHAM, AL FEB 1996 To AUG 1998
Sr. Communications Engineer/Telecommunications Manager
-Managed and maintained telecommunications system supporting over 200 seats
-Successfully implemented and developed CTI (Computer Telephony Integration) technology for integration of computer and telephone systems throughout organization
-Maintained day to day operations ensuring peak performance and optimization of equipment
-Initially hired as Engineer and was promoted to Telecommunications Manager within one year
EARLIER CAREER
TELECOMMUNICATIONS MANAGER AUG 1991 To FEB 1996
COMMUNITY HEALTH NETWORK/UNITED HEALTHCARE. BATON ROUGE, LA
SR. TELECOMMUNICATIONS TECHNICIAN JUN 1986–AUG 1991
WILLIAMS COMMUNICATIONS SYSTEMS/BELLSOUTH BIRMINGHAM, AL
Education:
Northern Telecom Meridian 1 installation and Maintenance (Options 11
through 81)
Nortel Database for Technicians – Succession 3.0
Call Pilot 2.5 System Administration and Applications
IBM/ROLM, Fundamentals of ROLM CBX II 8000
IBM/ROLM, CBX Installation and Maintenance
Octel, System Operation and Management
Octel, Overture Signature Performer System Manager
Syntellect Train the Trainer I & II
Novell Border Manager 770 Installation and Maintenance
Raptor Firewall Installation and Maintenance N.T. 4.0
University of Alabama, Birmingham – Local Area Network Level I
University of Alabama, Birmingham – Novel Network 4.1
University of Alabama, Birmingham – Data Communications
Centel, Telecommunications: Concepts, Development & Management
Affiliations:
ASSOCIATIONS/MEMBERSHIPS
MSP Alliance (Managed Service Provider Alliance)
Bio/Phar Professionals
HIMSS (Healthcare Information and Management Systems Society)
Skills:
SECURITY CLEARANCE
Specialized Security Clearance(s) achieved for sensitive project management
venues that include Biotech Pharmaceuticals, Bio-resources – ARC (Animal Research Centers), DOD
Department of Defense and FBI Project experience
Additional Information:
TRAVEL
Current passport - No restrictions on international travel.
Current and up to date immunizations for travel to Central America and Asia Pacific regions.
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
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