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Marketing Operations & Services Resume
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| Desired Industry: Marketing |
SpiderID: 29058 |
| Desired Job Location: Toronto, Ontario |
Date Posted: 10/9/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: 50-70k |
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U.S. Work Authorization: No |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: |
Willing to Relocate: Yes |
Objective:
To positively impact operational efficiency by utilizing my proven operational management, problem solving, and organizational skills and to continually evolve processes for improved quality and profitability.
Experience:
IMI International
Marketing Research & Intelligence
July 1998 – November 2008
Director of Operations:
November 2000 – November 2008
• Directed day to day field operations and oversaw proficient and seamless execution of multiple concurrent time-sensitive projects and programs in a fast-paced environment through:
- Working closely with internal Account Directors to determine project specifications.
- Planning, establishing, and managing workflow schedules on multiple simultaneous projects and programs to ensure they were executed efficiently and within timelines.
- Liaising with cross functional internal Operation Departments and external suppliers to prioritize, delegate, and coordinate workloads and assignments.
- Ensuring that appropriate resources were allocated and effective operational processes were in place to complete projects and programs within timelines and budgets.
- Implementing optimal solutions when problems occurred or timelines changed.
• Managed and was accountable for the performance of internal Operation Departments including IMI’s Call Centre, On-line Programming, Coding, and On-site Auditing Departments.
• Implemented all Quality Control systems including establishing performance parameters and benchmarks for internal Operation Departments, developing project approval protocols, instituting multiple QC checkpoints on all material before going into field, setting up data management procedures to ensure data integrity throughout project execution, and conducting post-audits.
• Provided solutions to senior management when operational or executional challenges occurred.
• Supervised the ongoing development of optimal processes and implementing efficient and flexible operational procedures in compliance with constantly changing organizational requirements.
• Utilized Best Practices in selecting and managing external supplier partners to ensure the highest quality at the optimal cost.
• Maintained Project Management Dashboard.
• Oversaw Operation Department budgets and provided operational support through managing all Telecommunication and IT infrastructure including procurement and maintenance of all hardware and software, server and system backups, and off-site data storage.
Partial Client Listing: InBev, Molson, Miller, Coca-Cola, Kellogg’s, Acura, Honda, Suzuki, Bombardier, Heart & Stroke Foundation, Canadian Tire, Winners, HomeSense, Cara, McDonald’s, Gillette, Air Miles, PC Financial, Visa, Shell, Suncor, Mosaic, Inventa, Mars, Cadbury, Loblaws, Sobeys, Rogers, and Unilever.
Project Manager and Research Analyst: July 1998 – November 2000
• Conducted national Tracking studies, Customer Satisfaction assessments, and Marketing Program evaluations. Responsible for establishing study parameters and objectives, questionnaire development, data analysis, and compiling reports.
Client Listing: Coca-Cola, Molson, TD Canada Trust, HMV, Volvo, Levi’s, Choice Hotels, Bell ExpressVu, Coors Light, and Hudson’s Bay.
AXIS Database Marketing
Fulfillment & Database Management
October 1994 - April 1997
Account Director and Operations Manager
• Managed National Retail and Channel Direct Marketing, Fulfillment, and Distribution programs including setting up and managing specific client inventory systems, collation, and distribution of Marketing Program and In-store Support materials.
• Oversaw National Incentive programs. Responsible for program development, sourcing incentive merchandise, collation, and distribution.
Client Listing: Pepsi-Cola, 7-11, Corona, Arby’s Restaurants, Mappins Jewellers, BOSE, Avis, Dairy Farmers of Ontario, Canadian Tire Acceptance, BMG, and Pharma Plus Drugmart.
Education:
Humber College of Applied Arts and Technology
• Marketing Management Diploma
• Business Management Diploma
• Business Administration Diploma
Skills:
• Operational Management: Provided strong and decisive leadership across Operating Departments, developed efficient operational processes, and implemented systems and protocols for a fast-paced, client service-oriented environment.
• Organizational skills: Through effective planning and scheduling, the ability to reprioritize and adapt when delays occurred, centralized control and direction, and proficient management of all operational resources, projects were consistently completed within timelines and budgets.
• Communication and Interpersonal skills: Established open communications and equal partner relationships with internal Operation Departments and strategic external suppliers, which resulted in generating and maintaining a cooperative team environment.
• Effective Problem Solving: Proven ability to evaluate issues, identify contributing factors, assess options, and implement optimal solutions.
Candidate Contact Information:
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